scrolling webpage firefox 71 fails

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  • Problem
  • Updated 2 months ago
Not possible to capture scrolling webpage in Firefox 71.

Using Snagit 2020.0.2  and Firefox, I can't get Snagit to capture scrolling webpage. Only visible page is captured. No scrolling icons are displayed.

Please fix this.
Photo of mathijs.groen


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  • disappointed

Posted 3 months ago

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Photo of Joe Morgan

Joe Morgan

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Webpage scrolling captures are problematic.

Thats why TechSmith created Panoramic Capture.
When needed. Its the only technique I'll use these days.

How to use.............

Photo of aemurray


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I too am having this issue with Snagit 2020 and none of the recommendations corrected the bug.  As Firefox is my browser of choice that means I will have to find another software solution other than Snagit to continue my screen captures.  It is heartbreaking that such a promising product can no longer perform the functions which I have relied on for many years.  I do not put any hope in TechSmith being able to ever resolve this bug as I have complained for years about the editor not being capable of remembering my capture folder and it always defaulting to Documents.  I was promised well over a year ago by TechSmith they would fix that bug but, alas, not so.