I too am having this issue with Snagit 2020 and none of the recommendations corrected the bug. As Firefox is my browser of choice that means I will have to find another software solution other than Snagit to continue my screen captures. It is heartbreaking that such a promising product can no longer perform the functions which I have relied on for many years. I do not put any hope in TechSmith being able to ever resolve this bug as I have complained for years about the editor not being capable of remembering my capture folder and it always defaulting to Documents. I was promised well over a year ago by TechSmith they would fix that bug but, alas, not so.