Scrolling window capture on SnagIt has always been "off"

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  • Updated 1 year ago
. Gotta fix that. Even FireFox has scrolling window capture now, and it works every time.
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tcruse

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Posted 1 year ago

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Paul

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Could you elaborate a bit please?  I use the all-in-one option which the scrolling capture as an option.  Do you mean that if you choose that option it should automatically start scrolling from where you are?

On one hand I like that idea. On the other hand I usually only capture a region of the screen so I'd like to control what does get captured.
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tcruse

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The scrolling window is temperamental. It can work fine sometimes but often just stops mid-way down the screen. Also it may continue to the bottom of the screen, but then it will not capture the entire length of the scroll down. For me it often returns a message that the image could not be captured, or it just captures a portion of the scrolling window.

I have the latest version, but it has always done this.

Firefox: click, "drag or click on the page to select a region...", click and drag, right click to stop, it creates a box, if you want more pull it down (even below the screen view), save, done.
(Edited)
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Bob Lewis

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It works very well on Chrome. I have had no issues. I use Panoramic Capture often.
The times I have used it on Edge it works fine. That sounds funny when I think about it, on edge.
I have not tried it on Firefox though. It may be a bug with Firefox.
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Paul

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Firefox worked for me, but by the time I had faffed around downloading it to where I wanted it then loading it into SnagIt for annotation I had used way more keystrokes than just doing the extra few clicks to set SnagIt to do the panoramic capture.

Mind you the way Firefox does the auto-suggestion of regions as you move the cursor around is very nice,
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Joe Morgan

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Firefox fails for me every time I use it. And they "Firefox" only need it to work within their browser platform.

SnagIt tries to achieve functionality across the board.  


I posted my Firefox results last night.

I also posted a Panoramic Capture showing how much better it worked and discovered it also had a flaw. I was scrolling over the posted "Flawed Firefox Scrolled Image" along with the rest of this web page.
It appears SnagIt couldn't process that part of the image properly.Why?Perhaps because it in itself was a flawed scroll.Which makes sense.Information was missing and SnagIt couldn't interpret it or process it correctly.
However, I spotted that and removed my response until today.I was to tired to deal with it any further at the time.  

 

  I have great success with Panoramic Capture shown below.



Firefox



No system is perfect, but from my perspective. Scrolling capture makes the old way of scrolling web pages and most other things obsolete.

Regards,Joe
(Edited)
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Robert R., Online Community Admin

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Hi there;

Please note that we are currently investigating an issue with Snagit 13 and Firefox, see: https://support.techsmith.com/hc/en-us/articles/115001901372

-Robert