Scrolling Capture in Mac OS X 10.9.3 is too slow ... way too slow compared to it's windows counterpart

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  • Updated 5 years ago
Scrolling capture using Snagit 3.0.2 (latest version) on recent hardware is simply too slow. On windows this is almost instant. Why does it take literally 20x longer on the mac?

FYI:

MacBook Retina Late 2013
- 16GB Ram
- 512 GB SSD PCIe
- 2.3GHz Quad Core i7


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walter.pahk

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Posted 5 years ago

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Conan Heiselt, Employee

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Hi,

What browser are you capturing? Do you see the same type of problem on every page you scroll capture, or is it just some? Are you seeing slowness during the capture or after, when the editor opens up?

I asked the developers, but they weren't aware of any performance lag like you're talking about, so I'm interested in seeing what's going on here.

This might be a job for techsupport: https://support.techsmith.com/anonymous_requests/new
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walter.pahk

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I'm using the latest Safari, version 7.0.4 in Mac OS X 10.9.3

FYI: I did a scrolling capture for www.macintouch.com
On Safari Mac, it takes 25 secs for it to appear in the editor
On a PC within a VMWARE Env on the same machine ... 3 secs using the latest Firefox!!!!!
8x longer in this case for the Mac ... My machine is properly setup ... and I have pretty recent hardware. It's not that SNAGIT is unusable but it seems like there are next to no optimizations made for the scrolling Mac capture ... 
Walter





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Granite

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Have same issue - mid 2012 MBP Retina with 2.6 GHz i7, 16 GB of RAM, OSX 10.9.3 and Safari 7.0.4.

Just upgraded to SnagIt 3 (this issue appeared a few versions ago for me) hoping this would resolve my issue (I've been using SnagIt for Mac since it launched and SnagIt for Windows long before that).

I use SnagIt to take hundreds of images a week of web pages and this makes the tool unusable for me.

As Walter mentions the feature works fine it just takes an incredibly long time (both to scroll and then to process the image).
(Edited)
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walter.pahk

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We need to hear from Support/Development whether they'll address this issue. 

We're both running pretty much the latest in Mac tech and to have a win 7 image within my VM outperform my Mac by an order of magnitude is simply unacceptable.

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