Scrolling not working after Maverick OS upgrade

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  • Updated 2 years ago
Did the upgrade to Maverick OS over the weekend, and the scrolling function to capture websites is not working (Chrome / Safari)
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jason

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Posted 3 years ago

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Michael Anderson, Developer

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To enable scrolling capture in Mavericks you have to do a few additional steps.

Step 1: Open System Preferences 

Step 2: Click Security & Privacy 

Step 3: Click the Privacy Tab 

Step 4: Click the Accessibility section 

Step 5: Click the Lock button in the bottom left-hand corner and enter your password

Step 6: Check the box next to Snagit under the “Allow the apps below to control your computer.” 

Step 7: Quit Snagit, and relaunch — scrolling capture should now work as intended. 

If you have any other problems with it don't hesitate to let us know.
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marc

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This worked for me after I left System Preferences Open in Step 6, then closed Snagit and then relaunched it. Then close System preferences.
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snagit

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same here
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jason

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Thanks, that worked.
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michaelrobinson

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I followed those EXACT steps.  (I just opened System Preferences now and Snagit.app is checked.
I have closed and re-started Chrome and closed and re-started Snagit.)

I then tried to scroll capture this page which is open in Chrome--CRASHED as usual!
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ICT Tower

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Thanks for the step-by-step instructions, they worked perfectly for me.
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shannondduncan1

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I followed the steps exactly.  When I got to the Accessibility Screen,  there was no "Snagit.app"  What do I do?
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Logan S.

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You clicked the lock button, as it says to do?

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