Scrolling Window

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  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Having problems with scrolling capture in Snagit

Hey TechSmith, Just started using Snagit but can't seem to get it to do the scrolling windows feature. The arrows simply don't pop up. I'm using a PC laptop on Windows 8. Is that the problem? I've watched the tutorials and no help. Any ideas?
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Brian Kille

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Posted 7 years ago

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Andy, Senior User Experience Designer

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Hey Brian,

What application are you trying to capture? Also, what capture type do you have selected? This is what I mean by capture type:

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Brian Kille

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Hey Andy,

I'm simply trying to capture web articles. And using the scrolling window capture type...
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Greg U

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Hi Im having the same problem, Wondows 8, just bought the latest version. I created a profile for Scrolling Window, and I dont see the typical arrow to click. It behaves exactly like Window capture. DUring the capture process I pressed F1 and it said to click the arrows, but they still weren't there. I thought maybe my window is hiding the arrows or something but I just cant get it to work.
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Scrolling Window is buggy/inconsistent, but I can usually get it to work by doing this:
  • Try different web browsers - Chrome, IE, Firefox. Usually one of these works.
  • Make the window smaller. Make sure the window is not maximized.

TechSmith: pretty please make Scrolling Window more consistent. Work on this feature.
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Just downloaded the trial of Snag It and like it so far.  Can't get the arrows to appear for the Scroll feature, which I really need.   Have to un-maximize the screen?  I tried that and it worked, but.....  Are you kidding me?   I expect more from software that is going to cost so much..   Please make it work no matter if the screen is maximized or not.   THanks!

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