Scrolling window capture doesn't work with PDF in version Snagit 10.

  • 6
  • Problem
  • Updated 10 months ago
  • Solved
Hello,
I wanted to bring to your attention a problem that has surfaced since my company (OptumHealth) upgraded to Snagit 10. Prior to the upgrade you could capture an entire PDF document using the scrolling window capture. Now, when you try and use that on a PDF document the arrows don't appear like they do on a Web site. I know of at least 3 other people in my area that are impacted by this situation. We used this tool daily.

Any attempts to fix this issue would be greatly appreciated.

Thanks,

Kathleen
Photo of kathleen.mahowald

kathleen.mahowald

  • 4 Posts
  • 0 Reply Likes
  • frustrated by this problem.

Posted 5 years ago

  • 6
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2435 Posts
  • 358 Reply Likes
Official Response
It looks like the above link to the video no longer works.

Here is the process in text format:

1. In Snagit, in the Profile Settings area, click the Input down arrow and select Advanced > Custom Scroll.


2. Invoke the capture and drag the cursor to select a portion of the PDF from side-to-side.


3. Click on the scrolling down arrow on the PDF. The capture will begin scrolling.


Kelly