Serious Snagit BUG: PNGs saved with wrong dimensions

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I reported this bad bug to the support (request #697622). What was really weird was that they could replicate the issue, but it appeared that they didn't notice that this is a bug. Only after I convinced them did they confirm this bug: "I was able to confirm that this is a known issue the team is currently working on."

This was at the beginning of May and there is no fix even though a new version has been released since. Really unbelievable because this bug means that the tool can't be used anymore for many tasks.

With some PNGs, Snagit versions 2020.1.2 and 2020.1.3 automatically resize the PNG, that is, macOS and other image apps show different dimensions (width and height) than Snagit. The problem did not exist with Version 2020.1.1 (96029). You can test this if you resize a PNG in Snagit and then save it.
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techsmith2

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Posted 3 weeks ago

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Luke Griffioen, Employee

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Hi,

Are you able to make a quick video of what you're seeing? I tried 2020.1.1 and 2020.1.2 and they both behaved the same for me, so I'm guessing I'm missing a key step somewhere.
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Gary Coyne

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I just tried this myself. I took a screenshot, looked in the Editor window and noted the dimensions. Dragged from the thumbnail strip into my desktop. Opened the file in Photoshop and the dimensions were the same. No change.

Using Catalina and just downloaded the most recent release of Snagit prior to testing.

Sorry, I'm not seeing an issue.
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techsmith2

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This bug was already confirmed. Please check your support database: request #697622. I sent screenshots via email. Snagit always loads these screenshots with the wrong dimensions.

To reproduce the bug:

1. Start Snagit 2020.1.3 on macOS 10.15.5
2. Take a screenshot
3. Change the size: a: disable Lock aspect ratio; b: change the size to 300x200
4. Save the file as PNG: a: disable Scale down retina image before saving; b: save file
5. Check the dimensions of the file in the Finder preview or in another image tool and confirm that the dimensions are NOT 300x200

Note that in Snagit 2020.1.2 it made no difference if Scale down retina image was disabled or not. It seems someone already worked on the bug. 
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techsmith2

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Luke, thanks for the explanation. I still find the Snagit behavior strange. Apple's point system makes sense for UI objects like widgets, fonts etc., because old UI objects would appear too small on retina displays. But for screenshots? If I take a picture with a high resolution camera, would the camera software mess with the user-configured dimensions when I save or share the picture?

Anyway, thanks a lot for the help!
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techsmith2

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Just had another case that proves that this is really a bug. I opened a screenshot that was taken on another system. The dimensions of the screenshot are 1100x661, but Snagit 2020.1.3 claims the dimensions are 825x495. When I then modify the image in Snagit without changing the dimensions and save the file, Snagit changes the dimensions of the image to 825x495. There is no way to prevent this because Snagit does not provide the scale down retina image option in this case.

Snagit 2020.1.1 doesn't have this bug. I can send you the file via email if you want to try it.

I hope you can fix this bug soon!
(Edited)
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Luke Griffioen, Employee

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That's very strange since it's not a 2:1 ratio, I'd be interested in playing around with that file. You can send it to me at l.griffioen@techsmith.com and I'll take a look at what's going on.
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Luke Griffioen, Employee

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If you have a chance to send me the file you mentioned, that will help us narrow down this issue. All of the images I tried behaved the same in 2020.1.1 as they did in 2020.1.2-2020.1.4
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techsmith2

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It seems I sent the image to the wrong address. I sent it now. Got it?
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Luke Griffioen, Employee

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Hi,

We've fixed an issue related to image dimension in 2020.1.5, let us know if this update fixes your issue!
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techsmith2

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Yes! It looks like this issue has been fixed. Thanks a lot!