share a Project to destop - everyting is black and no audio

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  • Problem
  • Updated 4 months ago
Hello, as soon as I want to save the video to my desktop this loads normally. However, if I want to play the video is no sound and everything is black. But 2 days ago, everything still worked normally. why is that?
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Jessica Mack

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Posted 5 months ago

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Leif, Employee

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Hard to know for sure what the problem is.  So first, have you changed any of the settings when you export?  If so, change them back.  If not, have installed any new software in the last 2 days?  Have you upgraded the OS in the last few days.
If you open one of the projects that worked 2 days ago and try to export that project, does it work.  If so, then what is different in your new project that fails to export video that plays back properly.  If this is the case, please contact Techsmith Tech Support and send them two projects, one that exports fine and one that doesn't.  If they can reproduce that problem, they may be able to track down the issue and we can make a modification to make the exporting more robust.  The last thing we want if for you to spend time on a project and then not be able to share the results of your work.
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Jessica Mack

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Hello, 
thank you for your answer. 
i don ́t changed any of the settings. 
i have created a new user on my mac and transferred all data from the old to the new user. As with the system something was wrong.
since then camtasia stops working. I even tried uninstalling and reinstalling it.
i can ́t export the old and the new projekts. 
and it still don ́t works
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Leif, Employee

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Jessica, this post may have relevant information for you as well.

https://feedback.techsmith.com/techsmith/topics/a-potential-fix-for-the-dreaded-black-screen-recordi...

Please let us know if this fixes your issue.