Share options disappeared?

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  • Updated 4 years ago
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I uploaded Snagit to a 2nd computer. I input my device key. I had all of my "share" options and then started up my computer today and they are gone. How do I get them back? Specifically screencast
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jakeharrison

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Posted 4 years ago

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Fred Grover, Champion

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Can you provide a screenshot or video of your interface and what you are seeing. Are you saying that it has no Toolbar showing the File Menu etc. ? I am assuming you are using the latest version of SnagIt and the PC Version as you did not state that in your post. Let us know and thanks for posting. Have a great day/night.
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jakeharrison

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Fred, I am actually trying to use snagit to send you a screenshot and the snagit editor disappears. How can I use snagit on snagit? THx
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jakeharrison

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Yes. I am using the newest version. There is a toolbar but output accessories is empty.
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Fred Grover, Champion

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You cannot use SnagIt to take a SnagIt screenshot. By chance do you have Jing or you could try a Printscreen Method using windows or the Windows Snipping Tool if using Windows 7. Then upload it here. Just a suggestion. Let us know and thanks for the response back.
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Joe Morgan

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Sorry Fred, you're wrong on this one. See post below.
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Fred Grover, Champion

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Joe I would not say I was wrong on this I was just reading what he was asking and was under the assumption he could not get his Record Red Button to show up and yes your method works with un-checking that option if it is working for him.

He was also missing his Share Options so this is what I was trying to help figure out and like I said your method will work if he can get his SnagIt Running so that is pointed out and appreciated but it depends on his answer. If that is all it takes for him to get the screenshot then that is great and we can see what he is talking about and what is missing in hi Share Options as those all show up in the editor after taking a screenshot or when you use SnagIt Editor to edit a screenshoot later.
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Joe Morgan

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Jake,
You can take a screen shot or video of the Snagit editor, or even the  big red button if you wanted too.
All you got to is change a setting in Preferences. You want to " Un-Check" Hide SnagIt before capturing.

See Image Below, Click to Enlarge.

Regards, Joe

(Edited)
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Joe Morgan

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Jake, I missed the original question and didn't respond to it.

 First, I would attempt to run a repair install. Why? Because the output accessories
were there one day and gone the next.
You did not say what version of SnagIt you are using. For version 12 the procedure is outlined in the image below. The image below that is for Version 11,  I believe the procedure is the same for older versions as well. Click images to enlarge.




The accessories Manager can connect you to the TechSmith webpage and you can download and install accessories from there also. But it sounds like a corrupted program install to me. That's why I would attempt a repair first. It's quicker than a re-install.
 
 
Tech support can help you as well.
They respond pretty quickly but the previously posted techniques are probably faster.

This is a Free Service. Submit a ticket at,

https://support.techsmith.com/hc/en-us/requests/new


Or call, >>> 1.517.381.2300

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

 

Good Luck, let us know if you got this resolved and what was required.

Regards, Joe


  
(Edited)

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