Hi, We're unable to share project files within our team ( tried it via ZIP, normal File, Large File transfer etc.. ) Each time my colleagues tries to open she gets the following error message : This file cannot be opened...
Posted 2 years ago
Robert R., Online Community Admin
Kelly Mullins, TechSmith Employee & Helper
Hi Kelly,
I was indeed not aware about the Export to ZIP function from within Camtasia, however when my colleague tries to open via Import Zipped project, she still gets the same error message.
We're both on Camtasia 9.
The project was originally created in Camtasia 8, but I was 'upgraded' to Camtasia 9 a few months ago when we installed Camtasia 9. Can that be the reason ?
Any other tips?
Karen
kayakman, Champion
to be clear ...
you want to share a project; so you load and export that project using the export to zip function on the CS9 file menu?
you give your colleague the Camtasia-made zip file, she imports into Camtasia 9 [easiest way is to drag/drop the zip into the editor UI; she then gets an error?
if this is what's happening, have you contacted tech support?
could you and colleague make short screencasts, hosted on screencast.com, showing us exactly what you're doing and what is happening?
you want to share a project; so you load and export that project using the export to zip function on the CS9 file menu?
you give your colleague the Camtasia-made zip file, she imports into Camtasia 9 [easiest way is to drag/drop the zip into the editor UI; she then gets an error?
if this is what's happening, have you contacted tech support?
could you and colleague make short screencasts, hosted on screencast.com, showing us exactly what you're doing and what is happening?
(Edited)
Hi, that's exactly what we did after the information from Kelly, but still the same error message...
I didn't create a ticket yet as I wanted to verify if anyone else has encountered the same issue in the past.
I'll do now
