shortcut AND icon use closes all my windows and defaults to my desktop. How can I stop this from happening?

  • 1
  • Problem
  • Updated 8 months ago
(MAC) When using the shortcut code created (shift + 6) or using the S icon in the header bar all my windows close.  Currently, unable to take a screen capture of anything.  I've checked all the settings I can think of however, am unable to find what I need. 
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Maisie

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  • frustrated

Posted 8 months ago

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Luke Griffioen, Employee

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Hi,

Make sure Snagit has permission to capture the screen, details in our help article here https://support.techsmith.com/hc/en-us/articles/360034561752-Only-Desktop-Captured-Using-Snagit-on-Mac
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Maisie

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Thank you!  This solved my problem!!!!!