Just purchased SnagIt 13.1.3 for windows 10. I tried simply cutting a section out of an xxx.mp4 and saving it....refuses to save the new file.... comes up with a "Media Foundation Error Code ( 0xc00d4a45)" ???
Posted 3 years ago
Robert R., Online Community Admin
Hi Robert,
I have just bought Snagit 13.1.4. It works fine withe some videos (imported or opened with Snagit but not with others with the same error messagae: Media Foundation Error Code 0xc00d4a45.
I would greatly appreciate your advice.
Shraga
I have just bought Snagit 13.1.4. It works fine withe some videos (imported or opened with Snagit but not with others with the same error messagae: Media Foundation Error Code 0xc00d4a45.
I would greatly appreciate your advice.
Shraga
Robert R., Online Community Admin
Hi Aviners;
There could be an issue with the specific files you're bringing in. One of the benefits of the MP4 container is that it is quite flexible, the downside is not all applications/services use the same standards. Could you please open a support ticket here and put "Attention Robert" in it so it can get assigned directly to me and I can work with you 1:1?
-Robert
There could be an issue with the specific files you're bringing in. One of the benefits of the MP4 container is that it is quite flexible, the downside is not all applications/services use the same standards. Could you please open a support ticket here and put "Attention Robert" in it so it can get assigned directly to me and I can work with you 1:1?
-Robert
I got the same problem as Aviners... I recorded the video in Snagit and whether I edit the file right away or download it and then open the file in Snagit for editing and cutting, I cannot save my project. The same error message is coming over and over again.
Does anybody has an advice for me, please?
Thank you.
Martina
Does anybody has an advice for me, please?
Thank you.
Martina
Hi. I am having a similar issue with Snaggit version 2018.1.0 (64 bit) build 775. I opened and cut up a .Mp4 file and receive the same error if I use save, save-as, duplicate, or use the share file option. I am receiving a different error code: 0xc00d36e6. Please let me know if a solution is found.
(Edited)
I get exactly the same error code, using Snagit 2020.1.0 build 4965) on Windows 10 64bit.
I'm experiencing this error on snagit 18.2.2. Is there a fix for it yet?
See my comment where they got me to update drivers. I also find using encoding software such as handbrake before editing the video solves an issues.
I'm experiencing the same issue. Cut a video but then can't save it due to error: (Media Foundation error code 0xc00d4a45). Version 2018.2.1 (64 bit) (Build 1590) - 25/06/2018. Would appreciate a resolution please.
Yes, they solved the problem for me. I had to update some drivers. I don't know whether you can see the ticket that it was resolved on or whether only I can see it so I suggest raising a new ticket as I did.
I get the same error now, using Snagit 2020.1.0
What was the solution?
What was the solution?
Here's the link to the ticket, https://support.techsmith.com/hc/en-us/requests/507183?flash_digest=fc40a737d633e7918288bab9c18c3f7bef0f99ad . The links they sent me were specific to my machine, so you might need to raise your own support ticket to get the downloads for your machine.
I clicked on the link and it says the page doesn't exist.
You cannot view other members support tickets. If this is a supported version of SnagIt you're running.
I suggest you open a support ticket.
I suggest you open a support ticket.
This is a Free Service............... Submit a ticket
https://www.techsmith.com/contact.html
Or call, >>>
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday
Regards, Joe
(Edited)
Our PC Support opened a ticket and updated about 20 drivers, still get the error. Running version 2018.2.5 - 1/10/2020
(Edited)
The other thing they suggested for me was to run the video through an encoder, such as Handbrake before trying to cut it. That worked too.
Hello. I found that my Snagit recorder was treating the Windows Player Files as Image. Changed it to Video and I can now save edited files.
Thanks everyone!
Thanks everyone!
