Simplify Tool in SnagIt 19.1.2???

  • 1
  • Problem
  • Updated 1 year ago
SnagIt 19.1.2 (Mac) started crashing repeatedly this afternoon (Mojave 10.14.4 (18E226))...Remains out of action....Surfing this venue for possible causes, I see that the Simplify Tool is causing some issues. This rang a bell for me: yesterday I was actively running this tool thru its paces before I shut my MacBookPro. Coincidental? Non-issue? Desperate!!
Photo of Cary

Cary

  • 8 Posts
  • 0 Reply Likes
  • anxious

Posted 1 year ago

  • 1
Photo of Luke Griffioen

Luke Griffioen, Employee

  • 1537 Posts
  • 389 Reply Likes
Hi,

So sorry about this. There is an issue with 2019.1.2 and the stamp tool for some users, if you open a ticket with our Tech Support, they will be able to get things back up and running for you while we work on a fix.