Since upgrade to Snagit 13 at least two app crashes per day

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  • Updated 2 years ago
Too bad...was really excited about the new Snagit v13 and decided to pay and upgrade. So far, I am really disappointed. The program, especially the Editor, is slow and seems to struggle and crash quite a lot, on average twice a day. Eagerly awaiting a new update without bugs.
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SanAmsterdam

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Posted 2 years ago

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Steve Dougherty

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What did support say when you provided them with the detailed description of the issues you are dealing with?

I'm asking because in case others have similar issues they may be able to fix them faster.

I've been using Snagit 13 since it came out and all previous versions back to version 9 and if I had issues, support was usually quick to resolve them or tell me why they couldn't.
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email4ep

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Getting to be unusable.  Crashing 3-4 times a day and getting worse.  Now it's crashing the app I'm taking Snagit's of.  13 has real issues.  I've been a Snagit user for years.  This is very disappointing. 
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Steve Dougherty

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email4ep I would ask you the same question..,

What did support say after you gave them a detailed explanation of what was happening?
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SanAmsterdam

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I have submitted a ticket to support. Filing a "detailed explanation" is not possible due to the erratic and totally unexpected crash behaviour. However, I tried, so we'll see what they say.
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ts

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With version 13 I had similar experience for weeks. The good news is: you may downgrade to Version 12 which works fine and even with the license from Version 13. I have done it this way and will stay tuned for a newer and more reliable update for Version 13. 
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SanAmsterdam

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Rolled back to v12.4.1. and loving it. Speed and stability are back, both in making screen captures and editing. Will wait with upgrade again to v13.x once I am convinced all bugs have been resolved.