I have already went through tech support and the only recommendation was to post here so the developers could consider this for future releases. Starting after Version 11.4, when sending a single page document to the Snagit Printer, then Sharing as an email, the document is attached as a .png. If a multi-page document is sent it is attached as a .pdf. Previous to 12, both single page and multi-page documents were attached as .pdf (or whatever you choose.). The newer version require that you save the file as a .pdf before attaching, extra steps for users who send many documents per day. My end users refuse to use SnagIt beyond version 11.4 for this reason, no more upgrades for TechSmith. I would suggest that this be resolved as any free pdf view allows you to save and send. The advantage of Snagit was that the extra steps of saving first was not required.