Slow loading / black screen when playing Camtasia 8 videos with mp4/flash/html5

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  • Updated 6 years ago
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Hi. I've been testing the new Camtasia 8 features and created a video with TOC and flash/html 5 player (also multiple files based on markers). The problem is, when I check the video via web, every time a new video file is loading, it takes forever and shows only a black screen. (no loading or streaming text, just black) It gives the impression that nothing is happening and it takes way too long to start. This problem does not occur when using Camtasia 7 with a flash player and TOC.

¿Any ideas what could be happening?
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Gerardo

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  • frustrated

Posted 7 years ago

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cr

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I'm having the same problems. I tried different settings to reduce the file size; but it is still a problem. Here are my test videos:

http://www.navigatingaccounting.com/v...
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Gerardo

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Hi again. Looks like the problem was related to the rendering of the mp4s, not the player itself. I updated Camtasia to the 8.0.2.918 version and the problem is now solved.
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Stan Lewis

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i'm using 8.0.4 version and this problem happen too.
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cr

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I’m using CS 8.0.04 and having lots of similar problems with the table of contents (TOC) option with multiple files. The transition between multiple files is very slow (3 – 8 seconds) with a dark screen between the menu’s multiple files. This has not been a problem in the past (e.g., CS6 or 7). This happens with all browsers.

Here's a summary of correspondence with Mike at tech support (copied with permission). Importantly, TechSmith needs more feedback to prioritize a fix.
------

Cause:
I did some digging and spoke to a few folks in development as well. What we found out is that the flash controller we use in Camtasia 8 is completely different than the one in your CS7 links. The newer controller uses a different way of buffering the video which at the beginning can take a tad longer depending on the Internet connection to buffer the videos. This is done to hopefully avoid any stopping and starting during the middle of the playback of the video. On my end with a faster connection the wait times were not as noticeable between CS7 and CS8 but the slower the connection the more difference there will be.

I’m afraid I don't have any other way around this in CS8.

CS8.1 uses the same controller as 8.0.

I have not seen any other reports of this behavior come through tech support. The behavior will be different for every user since they all have different varying speeds of Internet connection. Unless we get more reports of this being a problem I don't see any immediate changes.

Feel free to post this in the community. It would be a good way to find out how widespread the problem may be.

Please let me know if you have any questions.
Kind Regards,
Mike
Senior Support Specialist
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Lori Eastman

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I am having the same problem. I am using the 8.1.1 trial version to test.

This issue will force me to use another company.
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kayakman, Champion

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workaround ...

keep individual marker segments short [like 2 minutes]; use a background color when producing video [see editing dimensions controls]; use same color as background on HTML page

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