Smart Player Issues

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  • Updated 2 months ago
So I wanted to publish a smart player video with closed captioning, ToC (using markers) and a keyword search using the captioning. I'm trying to pitch my team to embrace smart player functionality for Sharepoint/Confluence - not screencast.com.

The export worked beautifully on my home PC, so i thought I would zip the export (all the contents of the folder) and file transfer to my work PC. 

Like my home pc, clicking the HTML file will open the video in chrome - BUT the closed captioning, ToC and keyword search functionality is gone. 

Hopefully this is just a stupid mistake on my end.  
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paulwilliamengle

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  • hopeful

Posted 2 months ago

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kayakman, Champion

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did you ship over all the produced files?

after unzipping the production, are you launching using one of the 2 HTML files?
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Ben Rhodes, Employee

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Hi Paul,

The Captions and TOC data are contained in an XML file that Camtasia creates along side your video.  For Camtasia Windows this files is called "[production-name]_config.xml".  Open the Chrome developer tools.  Then view the HTML file on your site that contains the Smart Player.  Look at the Network tab and notice if it fails to load that file.  My guess is it is failing to load.  If Smart Player can not load that data there will be no Captions or TOC.

Ben
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Ben Rhodes, Employee

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Paul,

Would be possible to capture your screen doing the workflow for opening and viewing the Smart Player production?  My guess it is the way Sharepoint/Confluence are serving up the files as to why it does not work.  But I'm having a hard time understanding the workflow to get to the issues you are seeing?

Ben
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paulwilliamengle

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Hi Kayakman, 

https://www.screencast.com/t/NPXpJtxltZ is the camtasia zipped project. 
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paulwilliamengle

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...I apologize for the trouble, gang. I reuploaded and was able to get it to work in the file explorer of my work PC, just as it had on my file explorer on my Home PC. 

In the end, Recording/editing back and forth between V. 2019 and V.2020 is hecka confusing. 
 
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kayakman, Champion

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glad you worked it out

but the project you uploaded had no markers and no captions in it
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paulwilliamengle

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Indeed. I think I made a boneheaded mistake and uploaded the V.2019 recording of V.2020 in action and not the V.2020 output. All's well that ends well.  
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ShepherdFinancial

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Not sure if it's related, but when I share video from Camtasia 2020 to screencast, the interactive hotspots are not working in the screencast player. It only works if I upload directly from Camtasia 2019
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ShepherdFinancial

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@kayakman
Any ideas for the issue I am running into. I am on a mac, previously, I was using Camtasia 2019, a few days ago I downloaded Camtasia 2020.
I always share my videos directly from Camtasia to screencast. I have both markers and hotspots within the videos I am sharing to screencast. My process has not changed from Camtasia 2019 to 2020.
Now when I share to screencast the hotspots no longer are clickable on screencast. A current workaround is, exporting the video to a local file then uploading to screencast, when I do this, the hotspots work fine. I need to get back to where the hotspots work when shared directly from Camtasia 2020 to screencast. Any advice would be greatly appreciated. Also I still have Camtasia installed on my mac and when I share and upload using Camtasia 2019 the hotspots still work, the issue is only with Camtasia 2020.
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kayakman, Champion

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unfortunately, no relevant ideas to offer

I don't use Mac, only windows

you running Camtasia Windows on a Mac, or native Camtasia for Mac?

I would reach out to tech support

however, if you can export [from Mac] the project, as zip, for sharing with windows [if possible], upload that zip to sc.com, and link it, I could try and look at it with my Windows version?
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Stephen Wagner, Employee

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Unfortunately we broke something in Camtasia 2020 on the Mac side.  We are still investigating.  In the meanwhile, there is a work around.

If you export your project as a web page,



and then find the mp4 it produced inside of the created folder, 



and then manually upload that to Screencast, the hotspots should work.





-Stephen
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ShepherdFinancial

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Thanks for the update, happy to know that the issue has been identified. 
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Stephen Wagner, Employee

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2020.0.2 is now available and it should fix this issue.

-Stephen