I'm using Camtasia 2018.0.8 to create a simple 720p video with smartplayer so that I can have closed captions. I upload the ZIP file to Litmos and everything works great except one thing, the FIRST TIME a user launches the course it pauses with a blank screen. If the user refreshes with F5 the smartplayer shows the play button and everything is good. Subsequent launches work fine. Anyone have ideas on how to correct this problem?!