Smartplayer not launching properly in Litmos

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  • Updated 12 months ago
I'm using Camtasia 2018.0.8 to create a simple 720p video with smartplayer so that I can have closed captions.  I upload the ZIP file to Litmos and everything works great except one thing, the FIRST TIME a user launches the course it pauses with a blank screen.  If the user refreshes with F5 the smartplayer shows the play button and everything is good.  Subsequent launches work fine.  Anyone have ideas on how to correct this problem?!
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sisolakj

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Posted 12 months ago

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Photo of Fred Grover

Fred Grover, Champion

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I cannot say for sure as I do not use Litmos. But is it possible that something got left out in the settings when using Litmos ? Maybe someone here can post a solution or consider contacting TechSmith Support which is a free service and also consider contacting Litmos to ask them if they have any ideas. Not much help but offering suggestions for you. Thanks for posting and let us know what you find out please by posting back here. Have a great day/night.

Regards,

Fred
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Ben Rhodes, Employee

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@sisolakj

Does this happen in multiple web browsers?  Would it be possible to create a screencast showing what is happening?

Thanks,
Ben