snag it 13 panoramic capture locks up after clicking start

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  • Updated 2 years ago
I'm having an issue with snag it 13 where when i use the panoramic capture mode i can select the area just fine but when i click the start button it locks up and i have to go into task manager to close it. ive had it working awhile back but now the small preview window by the start bar never appears like it should. my computer isn't making noise so its not being bogged down by anything i can figure it out i have the latest version as ive checked for updates also tried reinstalling and has same issue. and if it helps my computer is an asus rog I7-4790 8gb ram  64bit OS nvidia gtx 760

any help is appreciated ive searched the forums and only issue similar to mine was for the version 12 or video capture 
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david

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Posted 2 years ago

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Paul

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As you are familiar with Task Manager, do you know what the Performance tab is reporting for resource utilization?
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david

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wasn't showing much ran it again and it worked as it did before where it crashes on the first attempt but opens the editor with the initial screen view captured then if you rerun it the capture works fine with the preview windows by the start bar appears and updates as you go. during the first crash the performance tab didn't show much my CPU sat at around 15% my ram at 58% and disk activity for C: would vary from 100% down to 5% and in between. its tough to target the issue 
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Joe Morgan

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Aside from ensuring your graphics card is updated, I don't have any suggestions to offer other than  contacting support.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

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Regards, Joe

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Joe Morgan

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I did a couple of tests out of curiosity. For starters, here's my main specs.

4th Generation Intel Core i7-4770 processor (8M Cache, up to 3.9 GHz)

16GB RAM Dual Channel DDR3 1600MHz - 4 DIMMs EA - -

NVIDIA GeForce GTX 660 1.5GB GDDR5 EA

I brought up a web page with a lot of vivid images to scroll  through and capture.


The final capture image was 30,366 pixels long.


During capture. SnagIt never exceed 2.9 % CPU usage and RAM usage Maxed out around 487mb.
When I stopped capture CPU usage spiked around 15% while processing.The processing  took at least 30 seconds or more. That doesn't surprise me, 1890 x 30,000 is a lot of pixels to process.

Bottom line, I still say tech is best equipped to help you sort this out.

Regards,Joe