Snag It 2018 blocks Windows 10 Account Photo Changing

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  • Updated 9 months ago
  • (Edited)
Hello,

I am using the latest version of Snag It (2018). I was able to verify that this software blocks the possibility of changing your account picture. (Action Center>All Settings>Accounts) Using Windows 10 Home Edition (Turkish Language). This was tested on 3 different machines which all use Windows 10. 

Luckily, after uninstalling the software the problem is gone but we like the software and want to keep using it. 

Is it possible to fix this problem?


All the best.
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DonJuan103 .

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Posted 9 months ago

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Rick Grunwald

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You are talking about the windows account picture that appears as you log in (among other places) Right?
I don't know how Snagit could interfere with that. I DO know that there is a bug that will let you change the picture but then reverts it back. I am on Windows 10 x64 professional.
If you have reason to believe it is really snagi, you might take it to support 
You can Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

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DonJuan103 .

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Exactly. Windows account picture. It's really strange, I agree with you but Snagit 2018 is the problem. Snagit 13 does not create this problem. I will open a ticket for this. Thanks for guidance. Much appreciated.