Snag It freezes when capturing image in "Postbox Mail App."

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  • Problem
  • Updated 2 years ago
When I try to capture an image in postbox using Snag-It 13, it freezes up.
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mikhen7

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Posted 2 years ago

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moosewithninelives

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I noticed the same problem with postbox 3 today under Windows 10. Sometimes it would throw an error box: hide/unhide hotkey is in use by another program. Do you want to override the existing hotkey asssignment to use for Snagit. The default snagit hotkey for hide/unhide is cntrl+shift+X but Postbox does not use that combination for anything - the closest is cntrl+X or cntrl+shift+some other letter besides X. I tried changing the hotkey for hide/unhide in Snagit to cntrl+shift+0 but that made no change - the Snagit cursor gets frozen in the Postbox window. I updated to Snagit 13.0.2; that didn't help. I tried screen captures with Snagit on a half dozen other programs, but strangely, or perhaps diagnostically Postbox seems to be the only program that freezes Snagit.

I had been postponing updating to Postbox 5 so that was the next thing I tried - I updated to Postbox 5.0.9 (the most recent version). Snagit still locks up basically as soon as I drag the cursor into the Postbox window and it stays locked for about one minute then the cursor releases and I see a magnifier window. I can move the cursor again but sometimes as soon as I stop moving the mouse the cursor and window freezes up again for ten seconds or so. I can on occasion get a successful screen grab in Postbox but it takes much longer for the capture to pop up in Snagit editor than a capture made from other applications and windows. The difference now from what I saw in postbox 3 is that I am getting no error for hotkey conflict.

Obviously this is no solution, but it is confirmation of what you observed. I am going to report a bug to Postbox.

Lenovo Thinkpad T520 laptop, no external monitors.
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mikhen7

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Thanks for the reply. It is a very annoying issue!!
(Edited)
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mikhen7

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After one minute or so Snag-it Crashes! This leads me to believe Snag-it is not compatible with PostBox, any version past 3 or later at least. So far no movement.