Snag-it image saved as B&W

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I recently got a new computer and am installing all my software.  I use Snag-it 15-20 times a day to show customers sample designs.  Since I installed the 2019 version my captures start out with color but when I look at them later or when I paste them into an email they are B&W.  Is there a setting I am missing? 
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Posted 1 year ago

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Kelly Mullins, TechSmith Employee & Helper

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Hi Margaret,
I'm sorry you are having trouble.
I can't tell what is going on from the images you included.
Can you send a screenshot of what is in color within Snagit, and how that color image turns to black and white elsewhere?
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Thanks.  Here is what I usually do:

Create an image in my barcoding software.  It has a blue background.  (Image 1)  I take a screen print with Snag-it.  I create an email in Outlook to the customer.  When I insert the image from Snag-it - the image is in B&W. (image 2).  When I go back to snag-it to see what happened to the image - sometimes it is still in color and sometimes it is in B&W (Image 3).  The original file is last (Image 4)

Image 1

Image 2

Image 3

Here is the original file.

Let me know if you need anything else.


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Rick Stone

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I notice these are in JPG format. Does anything change if you click File > Save As and choose perhaps PNG from the Save As options? You may also want to click the Options... button in the lower right corner and ensure the options are set for color.

Cheers... Rick :)
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I'm thinking along the lines of Rick.

I would check your "save as preferences".

In the editor click on the Share button and then click the little gear.

In the popup window click "Save as Preferences"
which will open this window

Pick what format you want to set as your default. I always use png myself.
Then click the Options button.

Make sure True Color or True color with transparency is selected.

Click OK.

hopefully that helps with the B&W issue.

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Hello.  Thanks !  When I checked my settings - it was set to JPG and true color.  But I changed the 'save as' to PNG and true color (I didn't have all the options you show - only 2 color and True Color (24-Bit) ) but it worked.  Now the image I paste into the email is in color.  Thanks again.
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But jpeg is fully colour supportive (or millions of digital cameras would be in trouble) and if the image is to be used in a website, jpeg is still the preferred file format for fastest page loading

In that same place, the save as jpeg options also has options for colour.

What happens if you now change it back again to jpeg?  f it reverts to B&W that sounds like a bug
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Hi Paul,

I changed it back to Jpg and selected True Color and it seems fine now.  I guess when I downloaded the new version it was looking at old settings??  I don't know but I am very happy that it works now.

Thanks to everyone who answered.