Snag-it image saved as B&W

  • 1
  • Question
  • Updated 2 months ago
I recently got a new computer and am installing all my software.  I use Snag-it 15-20 times a day to show customers sample designs.  Since I installed the 2019 version my captures start out with color but when I look at them later or when I paste them into an email they are B&W.  Is there a setting I am missing? 
Photo of margaret

margaret

  • 4 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2849 Posts
  • 619 Reply Likes
Hi Margaret,
I'm sorry you are having trouble.
I can't tell what is going on from the images you included.
Can you send a screenshot of what is in color within Snagit, and how that color image turns to black and white elsewhere?
Kelly
Photo of margaret

margaret

  • 4 Posts
  • 0 Reply Likes
Thanks.  Here is what I usually do:

Create an image in my barcoding software.  It has a blue background.  (Image 1)  I take a screen print with Snag-it.  I create an email in Outlook to the customer.  When I insert the image from Snag-it - the image is in B&W. (image 2).  When I go back to snag-it to see what happened to the image - sometimes it is still in color and sometimes it is in B&W (Image 3).  The original file is last (Image 4)


Image 1




Image 2


Image 3

Here is the original file.


Let me know if you need anything else.

Thanks.


Photo of Rick Stone

Rick Stone

  • 5286 Posts
  • 2495 Reply Likes
I notice these are in JPG format. Does anything change if you click File > Save As and choose perhaps PNG from the Save As options? You may also want to click the Options... button in the lower right corner and ensure the options are set for color.

Cheers... Rick :)
Photo of Dubie

Dubie

  • 1352 Posts
  • 1080 Reply Likes
I'm thinking along the lines of Rick.

I would check your "save as preferences".

In the editor click on the Share button and then click the little gear.



In the popup window click "Save as Preferences"
which will open this window



Pick what format you want to set as your default. I always use png myself.
Then click the Options button.

Make sure True Color or True color with transparency is selected.



Click OK.


hopefully that helps with the B&W issue.



Dubie:)
Photo of margaret

margaret

  • 4 Posts
  • 0 Reply Likes
Hello.  Thanks !  When I checked my settings - it was set to JPG and true color.  But I changed the 'save as' to PNG and true color (I didn't have all the options you show - only 2 color and True Color (24-Bit) ) but it worked.  Now the image I paste into the email is in color.  Thanks again.
Photo of Paul

Paul

  • 1618 Posts
  • 1195 Reply Likes
But jpeg is fully colour supportive (or millions of digital cameras would be in trouble) and if the image is to be used in a website, jpeg is still the preferred file format for fastest page loading

In that same place, the save as jpeg options also has options for colour.

What happens if you now change it back again to jpeg?  f it reverts to B&W that sounds like a bug
(Edited)
Photo of margaret

margaret

  • 4 Posts
  • 0 Reply Likes
Hi Paul,

I changed it back to Jpg and selected True Color and it seems fine now.  I guess when I downloaded the new version it was looking at old settings??  I don't know but I am very happy that it works now.

Thanks to everyone who answered.