Snag-It v2019.0.1 very, VERY Slow on Windows 10 Pro (64-bit)

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There was a 3-5 second delay in v2018 that I had been living with, but I was excited to upgrade to v2019 hoping that they had fixed this issue. It's not fixed. It's way worse.

Takes 5-8 seconds for the capture cross-hairs to activate after pressing "Print Screen" and another 3-5 seconds for the capture toolbar to appear. This is making the software almost un-useable.

Has anyone figured out a way to fix this on their Surface?

I have entered a maint ticket today and I'm waiting for a response.
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jennlibera

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  • frustrated

Posted 9 months ago

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patt_thomasson

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I see that same delay on all my devices as well (2 laptops and 1 tower system), so it is NOT just on Surface systems. It is quite annoying to find you lost a screen capture because the item disappeared before Snagit became active!
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AS

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Yes but pay an annual maintenance fee for all the latest and best updates!

It's almost unusable (in fact it is unusable).
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Tom Scharf

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For what it's worth, I rebuilt my PC recently and this problem disappeared, even after reinstalling all the same software.  It's some sort of Windows conflict with other software.  Unfortunately it is almost impossible for a user to diagnose what this conflict is.  It's still not as fast at Snagit 2013 was, but it is at least tolerable.  They need to work on response times.
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AS

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It took me 15 mins to get a scrolling screen cap for a web-page right... It's not just the load time to start, the drag area takes forever and is intermittent, so it becomes very difficult to achieve.
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Rick Stone

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I've noted many issues reported for scrolling captures. Curious if you have tried the Panoramic capture? That seems to be way more efficient than the older scrolling captures.
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Paul

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I agree. Panoramic is the way to go.
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Tom Scharf

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I have the same problem.  I upgraded from the version two years ago (13?) and this problem just started.  I have 2 4K displays and a 5K display.  Not sure if this is related.  But it takes over 3 seconds sometimes for this to engage and it was almost instantaneous previously.  W10 x64.

This is definitely a downgrade.  Humorously I only upgraded because the previous version's auto-updater had a horrible bug with a memory leak and excessive CPU after it ran a long time.


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Tom Scharf

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So ... In another thread someone reported a conflict with Realtek HD Audio Manager.  I removed that and performance got much better.   So you might try that.

Another crazy Windows conflict.  Not exactly intuitive that audio and screen capture can't coexist.  Not sure who's fault it is.  The HD Manager software was pretty bad and I don't need it like I need SnagIt.  Perhaps upgrading it might help, but I didn't try that.

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tporto1031

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Tom,

This is incredible, Thank you!!  Not only did disabling Realtek HD Audio Manager increase my Snag-It performance, it sped up my entire system (Windows 10, 64-bit) performance, including faster web-page loading and faster MS Excel launching  (I guess audio manager sucks up RAM as well?)

I also had trouble overall with my mouse (E.g., delayed click & drag/highlight).  I would have never thought all these problems were caused by audio manager.  I'm still in awe that after disabling audio manager, it's like I have a new PC. 

THANK YOU!!

Tom
(Edited)
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Hong Zhang

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Thank you, Tom.  
I installed 2019.1.3 today. It took about 5 or more seconds for the cursor to show up, then it took 5 more seconds to show the capture buttons after an area is selected.
Now, everything is instant after uninstalling Realtek Audio Console per your tip. 
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Melissa Bailey

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I hate that I am not the only person with this issue, but also relieved that it is not just me!
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Paul

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+1 for performance issues.  Not as extreme as others have reported, but still not good.
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jennlibera

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It's the monitors/displays. If I unplug my monitors and run Snagit on just the Surface display, it's much faster. Unfortunately I can't work without my additional monitors, so I'm out of luck. I'll be searching for a different product I suppose. It's a shame, because Snag-It has been amazing for me for years.
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will

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Same here. I'd say it's a good 5 to 10 seconds on my PC. I have 7 monitors - all HD - but I've also got 32G of RAM and two AMD 580 video drivers -- so my background processing is top tier. 

Agree fully with all comments above. The delay is a real problem in a number of desired applications / interfaces.
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Ronnie West

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So what is Snagit doing about this problem? Before others desert the software!
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chevex

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I sure wish someone would at least acknowledge this issue and let us know they are working on it.
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Mike62

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FWIW - my 4 years old PC, with Realtek Audio Manager enabled/running, I checked, it takes about 3 seconds (maybe 4 at most) to start SnagIt v2019.1.2, which is reasonable I guess.
There are some 15 icons of running apps in the taskbar.
(Windows 10 x64 32GB RAM - SnagIt is starting from SSD - NVidea GTX970)


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Keith Chisarik

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also so slow it is unusable