There was a 3-5 second delay in v2018 that I had been living with, but I was excited to upgrade to v2019 hoping that they had fixed this issue. It's not fixed. It's way worse.
Takes 5-8 seconds for the capture cross-hairs to activate after pressing "Print Screen" and another 3-5 seconds for the capture toolbar to appear. This is making the software almost un-useable.
Has anyone figured out a way to fix this on their Surface?
I have entered a maint ticket today and I'm waiting for a response.
Takes 5-8 seconds for the capture cross-hairs to activate after pressing "Print Screen" and another 3-5 seconds for the capture toolbar to appear. This is making the software almost un-useable.
Has anyone figured out a way to fix this on their Surface?
I have entered a maint ticket today and I'm waiting for a response.
Posted 1 year ago
So ... In another thread someone reported a conflict with Realtek HD Audio Manager. I removed that and performance got much better. So you might try that.
Another crazy Windows conflict. Not exactly intuitive that audio and screen capture can't coexist. Not sure who's fault it is. The HD Manager software was pretty bad and I don't need it like I need SnagIt. Perhaps upgrading it might help, but I didn't try that.
Another crazy Windows conflict. Not exactly intuitive that audio and screen capture can't coexist. Not sure who's fault it is. The HD Manager software was pretty bad and I don't need it like I need SnagIt. Perhaps upgrading it might help, but I didn't try that.
Tom,
This is incredible, Thank you!! Not only did disabling Realtek HD Audio Manager increase my Snag-It performance, it sped up my entire system (Windows 10, 64-bit) performance, including faster web-page loading and faster MS Excel launching (I guess audio manager sucks up RAM as well?)
I also had trouble overall with my mouse (E.g., delayed click & drag/highlight). I would have never thought all these problems were caused by audio manager. I'm still in awe that after disabling audio manager, it's like I have a new PC.
THANK YOU!!
Tom
This is incredible, Thank you!! Not only did disabling Realtek HD Audio Manager increase my Snag-It performance, it sped up my entire system (Windows 10, 64-bit) performance, including faster web-page loading and faster MS Excel launching (I guess audio manager sucks up RAM as well?)
I also had trouble overall with my mouse (E.g., delayed click & drag/highlight). I would have never thought all these problems were caused by audio manager. I'm still in awe that after disabling audio manager, it's like I have a new PC.
THANK YOU!!
Tom
(Edited)
Thank you, Tom.
I installed 2019.1.3 today. It took about 5 or more seconds for the cursor to show up, then it took 5 more seconds to show the capture buttons after an area is selected.
Now, everything is instant after uninstalling Realtek Audio Console per your tip.
I installed 2019.1.3 today. It took about 5 or more seconds for the cursor to show up, then it took 5 more seconds to show the capture buttons after an area is selected.
Now, everything is instant after uninstalling Realtek Audio Console per your tip.
David Howell, Employee
Regarding the performance concerns expressed here and elsewhere, what I'm hearing is that slowness is experienced in at least 3 areas: (1) when initiating a capture (like via a hotkey such as Print-Screen) - it can be slow before the crosshairs appear, (2) when actually attempting to make a selection -- it feels sluggish/jerky, (3) once the capture selection is completed, there is a delay before the image appears in the editor (assuming you have "Preview in Editor" checked).
A couple of us are starting to investigate these concerns and are having some trouble reproducing these unbearable delays (10s, 30s, 50s! for crosshairs to appear? yikes). It would be helpful if we could get some additional information from users machines which are experiencing this out-of-the-ordinary slowness. I know the number of monitors can be a real hindrance, we'll look into that, but I'm not sure at this point what other factors may be involved. The mention of the Realtek audio manager possibly being one came up, there could be others.
Anyway, if any of you are willing to work with our technical support staff, we can try to diagnose what is causing at least some cases of these performance problems. I'd really like to track these down and come up with a way to mitigate them if we can. Please contact support through the normal means (https://support.techsmith.com/hc/en-us/categories/200174548-Snagit-Windows-Technical-Issues or 800.517.3001)
-dave
A couple of us are starting to investigate these concerns and are having some trouble reproducing these unbearable delays (10s, 30s, 50s! for crosshairs to appear? yikes). It would be helpful if we could get some additional information from users machines which are experiencing this out-of-the-ordinary slowness. I know the number of monitors can be a real hindrance, we'll look into that, but I'm not sure at this point what other factors may be involved. The mention of the Realtek audio manager possibly being one came up, there could be others.
Anyway, if any of you are willing to work with our technical support staff, we can try to diagnose what is causing at least some cases of these performance problems. I'd really like to track these down and come up with a way to mitigate them if we can. Please contact support through the normal means (https://support.techsmith.com/hc/en-us/categories/200174548-Snagit-Windows-Technical-Issues or 800.517.3001)
-dave
For me, the issue is 100% reproducible as following:
1. Do not use Snagit for 10 minutes or so.
2. Have 3 monitors (more important than anything else: have a 4K monitor) connected.
3. Try to start a capture.
This problem is gone as soon as the 4K monitor is turned off.
My hunch:
key to reproduce the problem: 4K monitor + a so-so video card (GTX 1050 with 2 GB in my case).
I am planning to upgrade my video card. I will report back once I do it.
I see a big spike of shared video memory usage (0.5 GB or more) when I do a capture with the 4K monitor connected.
1. Do not use Snagit for 10 minutes or so.
2. Have 3 monitors (more important than anything else: have a 4K monitor) connected.
3. Try to start a capture.
This problem is gone as soon as the 4K monitor is turned off.
My hunch:
key to reproduce the problem: 4K monitor + a so-so video card (GTX 1050 with 2 GB in my case).
I am planning to upgrade my video card. I will report back once I do it.
I see a big spike of shared video memory usage (0.5 GB or more) when I do a capture with the 4K monitor connected.
Ronnie West
Get it sorted Snagit! please.
AS
It's almost unusable (in fact it is unusable).
Tom Scharf
AS
Rick Stone
Paul