snag it 11 wont launch on my windows 7 PC but shows in Task Manager

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  • Updated 6 years ago
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When I launch Snag it on my Windows 7 PC it appears in Task Manager as a process but only very occasionally launches. I close as many applications as possible when using it but this doesn't guarantee it will launch.  95% of the time it won't launch.  Our IT engineers have looked at it and haven't been able to pin down the problem.  It has been removed and re-installed. My system is  Windows 7 Professional version 6.1.7601.  I see that this problem was raised 2 years ago, but there was not a resolution on the site.  The person was referred to Support.  I'm new to the site.  I found one link to support but it didn't work.  Help?!

Thanks in advance.

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kathlidd

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Posted 6 years ago

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Jason Eagleston, Employee

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Hi, 

We apologize for the trouble with both Snagit and finding a way to contact support. This link will take you a page to submit a support request: 

https://support.techsmith.com/anonymous_requests/new

Thanks,

Jason


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