Snagit 11.4 on Windows 8 machine. last two weeks, takes forever to process video capture

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  • Updated 6 years ago
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I am running snagit 11.4 on a windows 8 machine. Recently video captures are hanging upon saving, 40 second video is taking 5-7 minutes to process, when before this issue it only took a few seconds. Any Ideas? The CPU is only showing 1.7% being used by Snagit during saves.
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Hal Jones

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Posted 6 years ago

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Joe Morgan

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I would try a repair install. It leaves all your settings and files intact. It just attempts to repair the  SnagIt Program.  You can run it in just of a couple minuets time. See Image Below.

The Image is showing SnagIt  12 but the process is Identical  for SnagIt 11 or any version at all for that matter. Just run it from the Control Panel.

Regards, Joe

(Edited)
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Glenn Hoeppner, Employee

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Hal,

This could also be due to a shortage of free space available on your drive, so check that too.

If it's not either of the things we've mentioned, then I'd recommend opening a ticket with our Tech Support at http://support.techsmith.com.

-Glenn
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Hal Jones

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Thanks, drive space is definitely not an issue with 700 gigs left on the hard rive. I did a complete reinstall and no luck with that either. I have a trouble ticket open and we seem to make one change per day, none of which have improved the situation.

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