Snagit 12.2 upgrade blackens screen

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  • Problem
  • Updated 5 years ago
Just upgraded to 12.2.  When attempting a capture both monitors blacken and only the Snagit crosshairs are visible.  When captured, the capture is black, as expected.

Have submitted tech support request but will now attempt to downgrade to previous 12.1 version.
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glbcpa

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Posted 5 years ago

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Giovanni Stefani

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I'm not having this issue, but did in 12.1. Try uninstalling and reinstalling. Fixed it for me.
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glbcpa

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Reinstalled 12.1 using the Modify routine without changing options and then it worked.  Weird thing is that if I go to Help > About it shows as version 12.2.0

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