Snagit 12 Crashes when I snag a screen

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  • Updated 4 years ago
Snagit 12 crashes right after I snag my screen. It doesn't even get to the screen editor. I didn't upgrade, it was a completely clean install. What gives?????
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kbj729

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Posted 4 years ago

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Timbre4, Champion

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I've been running various iterations of Snag-It 12 for over a year now with few issues. Sounds like something is whack in your environment (PC/OS) that perhaps tech support can point you to.

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Kelly Mullins, TechSmith Employee & Helper

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Hi,
I'm sorry you are having this issue!

Is this a trial version of 12 or did you upgrade your existing version?

Have you restarted your computer since you installed?

If you have restarted since you have installed, and the same issue is happening, please close Snagit and rerun the installation using the Repair option when prompted.

If you are still having this trouble once you restart and do the repair, please see this article for getting help with our Technical Support team.
https://feedback.techsmith.com/techsmith/topics/camtasia-corrupt-files-crashes-hanging-and-projects-...

Please copy and paste the URL to this article in the support ticket.

Kelly
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