SnagIT 12 doesn't work

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)

On one of our Workstations SnagIT doesn't work. If we want to open SnagIT Editor or SnagIT capture window SnagIT crashed. Please Help. We tried deinstall and install the Software.




=== Snagit 12.4.1.3036 [enu] Diagnostics ===

System Information:

Virtualization: None

Windows 6.1 Build 7601 Service Pack 1

Display Width: 3840

Display Height: 1200

Display Origin: 0,0

Display Colors: 32 bit

Printer Driver: \\PRINT01\Canon_LL4_Lager1

Printer Width: 4720

Printer Height: 6774

Printer Colors: 16.7M


Updater Information:


Using legacy updater service.


File Information:

Snagit32.exe Version: 12.4.1.3036 Size: 7442752 Date: 8/14/2015 11:18

SnagitEditor.exe Version: 12.4.1.3036 Size: 8597824 Date: 8/14/2015 11:18

SnagitPI.exe Version: 12.0.14022.1 Size: 114008 Date: 8/14/2015 10:56

SnagitPI64.exe Version: 12.0.14022.1 Size: 132952 Date: 8/14/2015 10:56

SnagPriv.exe Version: 12.4.1.3036 Size: 156480 Date: 8/14/2015 11:18

TscHelp.exe Version: 1.1.11087.1 Size: 46080 Date: 8/14/2015 11:15

CaptureDotNet.dll Version: 12.4.1.0 Size: 774976 Date: 8/14/2015 11:18

CaptureDotNetRes.dll Version: 12.4.1.0 Size: 378176 Date: 8/14/2015 11:18

CaptureInterop.dll Version: 12.4.1.3036 Size: 532288 Date: 8/14/2015 11:18

EditorDotNet.dll Version: 12.4.1.0 Size: 189248 Date: 8/14/2015 11:18

EditorInterop.dll Version: 12.4.1.3036 Size: 123200 Date: 8/14/2015 11:18

Identity-Services-Native-Win.dll Version: 2.12.0.0 Size: 184640 Date: 8/14/2015 11:18

Identity-Services-Win.dll Version: 2.12.0.0 Size: 72000 Date: 8/14/2015 11:18

Identity-UI-Res-Win.dll Version: 2.12.0.0 Size: 291136 Date: 8/14/2015 11:18

Identity-UI-Win.dll Version: 2.12.0.0 Size: 211264 Date: 8/14/2015 11:18

InProductNotifications.dll Version: 3.52.0.0 Size: 75072 Date: 8/14/2015 11:18

Lfbmp15u.dll Version: 15.0.0.5 Size: 27792 Date: 8/14/2015 10:56

Lfcmp15u.dll Version: 15.0.0.27 Size: 390496 Date: 8/14/2015 10:56

Lfeps15u.dll Version: 15.0.0.2 Size: 25232 Date: 8/14/2015 10:56

Lffax15u.dll Version: 15.0.0.4 Size: 103776 Date: 8/14/2015 10:56

Lfgif15u.dll Version: 15.0.0.3 Size: 33424 Date: 8/14/2015 10:56

Lfjbg15u.dll Version: 15.0.0.5 Size: 66192 Date: 8/14/2015 10:56

Lfpng15u.dll Version: 15.0.0.8 Size: 126096 Date: 8/14/2015 10:56

Lfpsd15u.dll Version: 15.0.0.13 Size: 56464 Date: 8/14/2015 10:56

Lfras15u.dll Version: 15.0.0.3 Size: 16016 Date: 8/14/2015 10:56

Lftga15u.dll Version: 15.0.0.2 Size: 18576 Date: 8/14/2015 10:56

Lftif15u.dll Version: 15.0.0.16 Size: 152928 Date: 8/14/2015 10:56

Lfwfx15u.dll Version: 15.0.0.2 Size: 15504 Date: 8/14/2015 10:56

Lfwmf15u.dll Version: 15.0.0.7 Size: 25744 Date: 8/14/2015 10:56

Lfwpg15u.dll Version: 15.0.0.2 Size: 15504 Date: 8/14/2015 10:56

libhunspell.dll Version: 1.2.12.0 Size: 480256 Date: 8/14/2015 10:57

Ltclr15u.dll Version: 15.0.0.5 Size: 1715344 Date: 8/14/2015 10:56

Ltdis15u.dll Version: 15.0.0.4 Size: 267616 Date: 8/14/2015 10:56

Ltefx15u.dll Version: 15.0.0.3 Size: 257168 Date: 8/14/2015 10:56

Ltfil15u.dll Version: 15.0.0.30 Size: 189792 Date: 8/14/2015 10:56

Ltimgclr15u.dll Version: 15.0.0.1 Size: 212112 Date: 8/14/2015 10:56

Ltimgcor15u.dll Version: 15.0.0.6 Size: 357728 Date: 8/14/2015 10:56

Ltimgefx15u.dll Version: 15.0.0.3 Size: 208016 Date: 8/14/2015 10:56

Ltimgutl15u.dll Version: 15.0.0.5 Size: 134288 Date: 8/14/2015 10:56

Ltkrn15u.dll Version: 15.0.0.16 Size: 488800 Date: 8/14/2015 10:56

Ltscr15u.dll Version: 15.0.0.5 Size: 138384 Date: 8/14/2015 10:56

Lttwn15u.dll Version: 15.0.0.23 Size: 122000 Date: 8/14/2015 10:56

Lvkrn15u.dll Version: 15.0.0.18 Size: 265368 Date: 8/14/2015 10:56

MessageGrabber.dll Version: 2.4.0.0 Size: 32064 Date: 8/14/2015 11:18

mfc100.dll Version: 10.0.40219.325 Size: 4397384 Date: 8/14/2015 10:56

mfc100chs.dll Version: 10.0.40219.325 Size: 36176 Date: 8/14/2015 10:56

mfc100cht.dll Version: 10.0.40219.325 Size: 36176 Date: 8/14/2015 10:56

mfc100deu.dll Version: 10.0.40219.325 Size: 64336 Date: 8/14/2015 10:56

mfc100enu.dll Version: 10.0.40219.325 Size: 55120 Date: 8/14/2015 10:56

mfc100esn.dll Version: 10.0.40219.325 Size: 63824 Date: 8/14/2015 10:56

mfc100fra.dll Version: 10.0.40219.325 Size: 64336 Date: 8/14/2015 10:56

mfc100ita.dll Version: 10.0.40219.325 Size: 62288 Date: 8/14/2015 10:56

mfc100jpn.dll Version: 10.0.40219.325 Size: 43856 Date: 8/14/2015 10:56

mfc100kor.dll Version: 10.0.40219.325 Size: 43344 Date: 8/14/2015 10:56

mfc100rus.dll Version: 10.0.40219.325 Size: 60752 Date: 8/14/2015 10:56

mfc100u.dll Version: 10.0.40219.325 Size: 4422992 Date: 8/14/2015 10:56

mfcm100.dll Version: 10.0.40219.325 Size: 81744 Date: 8/14/2015 10:56

mfcm100u.dll Version: 10.0.40219.325 Size: 81744 Date: 8/14/2015 10:56

MFMP4Encoder.dll Version: 12.4.1.3036 Size: 109888 Date: 8/14/2015 11:18

Microsoft.Expression.Interactions.dll Version: 2.0.20525.0 Size: 91648 Date: 8/14/2015 10:57

Microsoft.Practices.ServiceLocation.dll Version: 1.0.0.0 Size: 29760 Date: 8/14/2015 10:57

Microsoft.Practices.Unity.Configuration.dll Version: 2.1.505.2 Size: 86600 Date: 8/14/2015 10:57

Microsoft.Practices.Unity.dll Version: 2.1.505.2 Size: 123976 Date: 8/14/2015 10:57

MobileConnectDotNet.dll Version: 1.0.0.0 Size: 74048 Date: 8/14/2015 11:18

MobileConnectInterop.dll Version: 1.0.0.0 Size: 84800 Date: 8/14/2015 11:18

msvcm80.dll Version: 8.0.50727.6195 Size: 479232 Date: 8/14/2015 10:56

msvcp100.dll Version: 10.0.40219.325 Size: 421200 Date: 8/14/2015 10:56

msvcp80.dll Version: 8.0.50727.6195 Size: 554832 Date: 8/14/2015 10:56

msvcr100.dll Version: 10.0.40219.325 Size: 773968 Date: 8/14/2015 10:56

msvcr80.dll Version: 8.0.50727.6195 Size: 632656 Date: 8/14/2015 10:56

Newtonsoft.Json.dll Version: 6.0.5.17707 Size: 495616 Date: 8/14/2015 10:57

opencv_core249.dll Size: 2099200 Date: 8/14/2015 10:57

opencv_imgproc249.dll Size: 1914368 Date: 8/14/2015 10:57

PDFLib.dll Version: 12.4.1.3036 Size: 1432384 Date: 8/14/2015 11:18

PDFNetC.dll Size: 4710400 Date: 8/14/2015 10:56

RestSharp.dll Version: 105.0.1.0 Size: 165376 Date: 8/14/2015 10:57

ScrollingCapture.dll Version: 1.1.1.1 Size: 60736 Date: 8/14/2015 11:18

SDKRecorder.dll Version: 12.4.1.3036 Size: 80192 Date: 8/14/2015 11:18

SharedLibCloudInterop.dll Version: 1.5.3.0 Size: 41792 Date: 8/14/2015 11:18

SharedLibrary.Product.Services.dll Version: 1.5.3.0 Size: 62784 Date: 8/14/2015 11:18

SharedLibrary.Product.Services.Native.dll Version: 1.5.3.0 Size: 154944 Date: 8/14/2015 11:18

SharedLibrary.Product.UI.dll Version: 1.5.3.0 Size: 118592 Date: 8/14/2015 11:18

SharedLibrary.Product.UI.Resources.dll Version: 1.5.3.0 Size: 85312 Date: 8/14/2015 11:18

SnagAA.dll Version: 12.4.1.3036 Size: 29504 Date: 8/14/2015 11:18

SnagAA64.dll Version: 12.4.1.3036 Size: 91456 Date: 8/14/2015 11:18

SnagEx.dll Version: 12.4.1.3036 Size: 24384 Date: 8/14/2015 11:18

SnagEx64.dll Version: 12.4.1.3036 Size: 176960 Date: 8/14/2015 11:18

SnagitADMgr.dll Version: 12.4.1.0 Size: 15680 Date: 8/14/2015 11:18

SnagitCommonDotNet.dll Version: 12.4.1.0 Size: 533312 Date: 8/14/2015 11:18

SnagitCommonDotNetRes.dll Version: 12.4.1.0 Size: 39744 Date: 8/14/2015 11:18

SnagitCommonInterop.dll Version: 12.4.1.3036 Size: 299840 Date: 8/14/2015 11:18

SnagitDotNetRes.dll Version: 12.4.1.0 Size: 26432 Date: 8/14/2015 11:18

SnagitEditorRes.dll Version: 12.4.1.3036 Size: 6956864 Date: 8/14/2015 11:18

SnagitET.dll Version: 12.4.1.3036 Size: 65856 Date: 8/14/2015 11:18

SnagitPt.dll Version: 12.0.14022.1 Size: 471896 Date: 8/14/2015 10:56

SnagitPt64.dll Version: 12.0.14022.1 Size: 556888 Date: 8/14/2015 10:56

SnagitRes.dll Version: 12.4.1.3036 Size: 4819264 Date: 8/14/2015 11:18

SnagitShellExt.dll Version: 12.4.1.3036 Size: 77120 Date: 8/14/2015 11:18

SnagitShellExtRes.dll Version: 12.4.1.3036 Size: 93504 Date: 8/14/2015 11:18

sqlcecompact35.dll Version: 3.5.5386.0 Size: 64064 Date: 8/14/2015 10:57

sqlceer35EN.dll Version: 3.5.5386.0 Size: 142928 Date: 8/14/2015 10:57

sqlceoledb35.dll Version: 3.5.5386.0 Size: 143424 Date: 8/14/2015 10:57

sqlceqp35.dll Version: 3.5.5386.0 Size: 567360 Date: 8/14/2015 10:57

sqlcese35.dll Version: 3.5.5386.0 Size: 312384 Date: 8/14/2015 10:57

System.Net.Http.dll Version: 1.0.0.0 Size: 180832 Date: 8/14/2015 10:57

System.Net.Http.Formatting.dll Version: 4.0.21112.0 Size: 168520 Date: 8/14/2015 10:57

System.Net.Http.WebRequest.dll Version: 1.0.0.0 Size: 16480 Date: 8/14/2015 10:57

System.Web.Http.dll Version: 4.0.20710.0 Size: 323168 Date: 8/14/2015 10:57

System.Web.Http.SelfHost.dll Version: 4.0.20918.0 Size: 105584 Date: 8/14/2015 10:57

System.Windows.Interactivity.dll Version: 2.0.20525.0 Size: 39936 Date: 8/14/2015 10:57

SystemWrapper.dll Version: 0.4.0.0 Size: 68608 Date: 8/14/2015 10:57

TechSmith.CloudServices.Api.dll Version: 35.1.0.0 Size: 228160 Date: 8/14/2015 11:18

TechSmith.CloudServices.Sdk.Common.dll Version: 1.2.0.0 Size: 17728 Date: 8/14/2015 11:18

TechSmith.DependencyInjection.dll Version: 1.1.11355.2 Size: 13120 Date: 8/14/2015 11:18

TechSmith.Logging.dll Version: 1.0.0.0 Size: 15680 Date: 8/14/2015 11:18

TechSmith.Win32.dll Version: 1.0.0.0 Size: 35328 Date: 8/14/2015 10:57

Trackerbird.dll Version: 3.3.2.0 Size: 898544 Date: 8/14/2015 10:56

TSCMobileConnect.dll Version: 1.6.17.0 Size: 44352 Date: 8/14/2015 11:18

TSCRec3.dll Version: 3.3.1.0 Size: 165888 Date: 8/14/2015 11:15

UpdaterInterop.dll Version: 1.1.2.0 Size: 82752 Date: 8/14/2015 11:18

UpdaterWrapperDotNet.dll Version: 1.1.2.0 Size: 68416 Date: 8/14/2015 11:18

UpdaterWrapperDotNetRes.dll Version: 1.1.2.0 Size: 58688 Date: 8/14/2015 11:18

VideoCommon.dll Version: 12.4.1.3036 Size: 50496 Date: 8/14/2015 11:18

VideoEditing.dll Version: 12.4.1.3036 Size: 52032 Date: 8/14/2015 11:18

VideoRecording.dll Version: 12.4.1.3036 Size: 142656 Date: 8/14/2015 11:18

WPFCommonControls.dll Version: 4.2.4.4 Size: 412992 Date: 8/14/2015 11:18

WPFCommonViewModel.dll Version: 1.0.0.0 Size: 7680 Date: 8/14/2015 10:57

XceedZip.dll Version: 6.1.7557.0 Size: 496384 Date: 8/14/2015 10:57

zxing.dll Version: 0.11.0.0 Size: 397312 Date: 8/14/2015 10:57

zxing.presentation.dll Version: 0.11.0.0 Size: 9728 Date: 8/14/2015 10:57

2KXP\SnagitD12.dll Version: 12.0.14022.1 Size: 22872 Date: 8/14/2015 10:56

2KXP\SNAGITP12.GPD Size: 17190 Date: 8/14/2015 11:15

2KXP\SNAGITP12.INI Size: 46 Date: 8/14/2015 11:15

2KXP\SP2K.INF Size: 1663 Date: 8/14/2015 11:15

%PrinterDriverDir%\unidrv.dll Version: 0.3.7601.17514 Size: 479232 Date: 11/21/2010 4:23

%PrinterDriverDir%\unidrvui.dll Version: 0.3.7601.17514 Size: 884224 Date: 11/21/2010 4:23

%PrinterDriverDir%\unires.dll Version: 0.3.7601.17514 Size: 762368 Date: 11/21/2010 4:23

%PrinterDriverDir%\unidrv.hlp Size: 21225 Date: 6/10/2009 9:40

%PrinterDriverDir%\stdnames.gpd Size: 14362 Date: 6/10/2009 9:59

%WinSysdir%\comctl32.dll Version: 5.82.7601.18837 Size: 530432 Date: 4/24/2015 6:56

%WinSysdir%\shell32.dll Version: 6.1.7601.23537 Size: 12880384 Date: 8/29/2016 4:12

%WinSysdir%\oleaut32.dll Version: 6.1.7601.23569 Size: 581632 Date: 10/7/2016 4:12

%WinSysdir%\olepro32.dll Version: 6.1.7601.23452 Size: 90624 Date: 5/12/2016 4:18

%WinSysdir%\ole32.dll Version: 6.1.7601.23392 Size: 1414144 Date: 3/17/2016 11:28

winword.exe Version: 14.0.7176.5000

iexplore.exe Version: 11.0.9600.18525

powerpnt.exe Version: 14.0.7162.5000

excel.exe Version: 14.0.7176.5000


Snagit Settings:

(Global Install) RegistrationKey = xxxx-xxxx-xxxx-xxxx

MobileAppPortNum=0x206a

MobileAppServerEnabled=0x0

AllowInProductNotifications=0x0

LastRanVersion=12.4.1

TrackerbirdSelectedToSend=0x0

DataStoreLocation=C:\Temp

RestoreSnagarchive=

DataStoreDriveType=0x3

AccessoriesImported=0x1

ConfigImported=0x1

UITheme=Dark

SnagItShowedRegWiz=0x0

CatalogFolder=H:\Eigene Dateien\Snagit\

ExternalOutputDir=H:\Eigene Dateien\Snagit\Program\

LicenseConnectAddress=oscount.techsmith.com

NumberTrialSends=0x0

NumberLicenseSends=0x1

WasLicenseSent=0x3

ExternalOutputMru=

FileOutputDirMru=

ImgExternalCustomItems=

VidExternalCustomItems=

ImgExternalMSPaint=0x1

ImgExternalImageReady=0x1

ImgExternalPaintShopPro8=0x1

ImgExternalPaintShopPro=0x1

ImgExternalPhotoShop=0x1

ImgExternalOutlook=0x1

VidExternalCamtasiaStudio=0x1

VidExternalWinMediaPlayer=0x1

UseAdvancedFileTypes=0x0

EmbedImagesInEmail=0x1

OutputDirLastUsed=H:\Eigene Dateien\Snagit\

VidOutputDirLastUsed=H:\Eigene Dateien\Snagit\

LastImageFileType=PNG

LastImageFileType_BitPerPixel=0x20

LastImageFileType_AlphaTransparency=0x1

HotspotFileTypeWarn=0x1

HotspotFlashFileTypeWarn=0x1

HotspotEmailFileTypeWarn=0x1

CheckPrinterCaps=0x1

ShowError2=0x7

CaptureCount=0x0

LaunchCount=0x2

RegistrationDialogHasShown=0x0

VideoTip=0x1

CatalotTip=0x1

VideoCompTip=0x1

CustomScrollTip=0x1

MultiSelectTip=0x1

WebTip=0x1

SnagItPrinterTip=0x1

PrinterTip=0x1

MultipageWarningTip=0x1

ImageTip=0x1

ProgImportTip=0x1

TaskPaneTip=0x1

PaintToolsTip=0x1

AutoSaveVideoCaptures=0x1

AutoSaveImageTextCaptures=0x1

AutosaveShowTip=0x1

ForegroundEditor=0x1

AlwaysKeepEditorOpen=0x1

InetSequenceCount=0x1

UseHTMLClipboard=0x0

HasAccessedScreencast=0x1

TUDIOptedIn=0x1

AppDataPath=C:\Temp

Version=12.4.1

Typecode=0x934

PrevOSVersion=0x1db10106

LibraryZoom=0x64

LibrarySortColTags=0x2

LibrarySortColTagsAscending=0x0

LibrarySortColFolder=0x0

LibrarySortColFolderAscending=0x1

LibraryDetailView=0x0

CatalogThumbnailSize=0x80

CatalogViewThumbnails=0x1

CatalogSortBy=0x0

CatalogSortForward=0x1

CatalogBrowserWidth=0x80000000

CatalogBrowserHeight=0x12c

CatalogBrowserPosX=0x0

CatalogBrowserPosY=0x0

CatalogViewerWidth=0x80000000

CatalogViewerHeight=0x12c

CatalogViewerPosX=0x0

CatalogViewerPosY=0x0

CatalogSaveMru=

CatalogOpenFolder=

CatalogBrowserDeletePrompt=0x1

CatalogBrowserDeleteUndo=0x1

CatalogTreeViewWidth=0xc8

CatalogBrowserAutoRefresh=0x1

CatalogThumbnailDither=0x1

CatalogFolderFollow=0x0

CatalogBigIcons=0x1

CatalogAutofit=0x0

CatalogNewImageWidth=0x12c

CatalogNewImageHeight=0xc8

CatalogAutoFileFormat=<CaptureMode>-<AutoNum>

CatalogAutoFilePrefix=

CatalogAutoFileNumDigits=0x4

CatalogStartAutoFileNumber=0x0

CatalogAutoFileNumberWraps=0x1

CatalogAutoFileWrapToNumber=0x0

CatalogAutoFileFillHoles=0x1

CatalogAutoFileOverwrite=0x0

CatalogTwainAutoFileFormat=<Prefix><AutoNum>

CatalogTwainAutoFilePrefix=SNAG-

CatalogTwainAutoFileNumDigits=0x4

CatalogTwainStartAutoFileNumber=0x0

CatalogTwainAutoFileNumberWraps=0x1

CatalogTwainAutoFileWrapToNumber=0x0

CatalogTwainAutoFileFillHoles=0x1

CatalogTwainAutoFileOverwrite=0x0

CatalogBatchConvertAutoFileFormat=<OriginalFilename>-<AutoNum>

CatalogBatchConvertAutoFilePrefix=SNAG-

CatalogBatchConvertAutoFileNumDigits=0x4

CatalogBatchConvertStartAutoFileNumber=0x0

CatalogBatchConvertAutoFileNumberWraps=0x1

CatalogBatchConvertAutoFileWrapToNumber=0x0

CatalogBatchConvertAutoFileFillHoles=0x1

CatalogBatchConvertAutoFileOverwrite=0x0

CatMultiPrintColns=0x2

CatMultiPrintRows=0x2

CatMultiPrintTopMargin=0x0

CatMultiPrintBottomMargin=0x0

CatMultiPrintLeftMargin=0x0

CatMultiPrintRightMargin=0x0

CatMultiPrintSpacing=0x64

CatMultiPrintScale=0x0

CatMultiPrintKeepAspectRatio=0x1

CatMultiPrintManualScale=0x64

CatMultiPrintFileNames=0x0

LastResizeUnitUsed=0x0

LastResizeResampleOn=0x1

LastResizeKeepAspect=0x1

LastUsedCanvasColor=0xffffffff

FileOpenFolder=

ShowTrayPreview=0x1

ShowMiniToolbar=0x1

ShowHotspotsCategory=0x0

EscapeClosesEditor=0x0

ShowAllTips=0x2

ShowAllBaloonTips=0x1

RecentTrayDocs=0xa

RemoveItemsFromTray=0x1

RemoveAllTrayOnClose=0x0

AutoFlattenPaste=0x0

FlashAppButton=0x1

NewImageWidth=0x12c

NewImageHeight=0xc8

NewImageCanvasClr=0xffffffff

DefaultSNAGShown=0x0

MinorVersion=0x3e7

UseCachedThumbnails=0x1

SpellcheckEnabled=0x1

DictionaryName=en-us

ShrinkToFit=0x0

CanShowVidRotateInfo=0x1

OnBoardingVideoEditionShown=0x0

MainClientAreaColor=0x1b1b1b

EnableInProductNotifications=0x1

TrayThumbnailSize=0x1

EditorImageOutputFileType=PNG

EditorImageOutputBitPerPixel=0x20

EditorImageOutputSubfileType2=0x0

EditorImageProgressOption=0x0

EditorImageColorTransparency=0x1

EditorImageColorTransparentColor=0xff00ff

EditorImageQuality=0x19

EditorImageMultiPage=0x0

PDFHeight=0x2db4

PDFWidth=0x206c

PDFImageLayout=0x0

PDFPageLayout=0x4

PDFLandscape=0x0

PDFMarginTop=0x1f4

PDFMarginBottom=0x1f4

PDFMarginLeft=0x12c

PDFMarginRight=0x12c

PDFAuthor=Snagit User

PDFTitle=

PDFKeywords=

ImgMode=0x1

PrinterMode=0x0

ShowAdvancedCheck=0x1

UseAdvancedTypes=0x0

AccessoriesInQAT=

LastUsedStampCategory=C:\Program Files (x86)\TechSmith\Snagit 12\Stamps\Accents\

OneClickArrowHoverCount=0x1

CaptureTutorialShown=0x1

ScrollingCaptureDisplay_CaptureCount=0x1

EnableOneClick=0x1

ProfileListTextSize=0x2

ProfileDetailMode=0x0

ProfileViewThumbs2=0x0

CaptureShowMagnifierGridlines=0x1

ProfileShowToolTips=0x1

CaptureShowVideoGuides=0x0

ProfileListCollapsedGroups=

LastLClickedProfile=

CurProfileModified=0x0

UIViewPosX=0x2ea

UIViewPosY=0x14a

ProfileWidth=0x217

ProfileHeight=0x1f4

CountDownPosX=0x80000000

CountDownPosY=0x80000000

ToolbarOutputList={00000000-0000-0000-0000-000000000000}*

ToolbarExclusionList=

Log=0x0

LogAll=0x0

MaxLineCount=0x1f4

LogPath=SnagitLog.dat

InAlert=0x0

OutAlert=0x0

HideKey=0x558

RepeatKey=0x0

VideoStartPauseResumeKey=0xc09

VideoStopKey=0xc0a

ShowRemoteKey=0x0

Preferences2=0x24424

ExtPreferences=0x0

OldHotKey=0x550

DefaultHotkeyCount=0x0

ImageCaptionMru=

SelectedAudioDeviceName=

MuteMic=0x0

MuteSystemAudio=0x0

ShowTipOfDay=0x1

ImportOptions=0x0

ExportOptions=0x0

HotspotCaptureTip=0x1

VideoRecordingGbFreeWarningLimit=0x1

VideoRecordingMbStopLimit=0x14

ShowVideoCountdown=0x1

ManageProfilesVideoOnboardShown=0x0


Current Profile:

ProfileName=<Untitled>

Mode=0x0

Preview=0x1

HasFilters=0x0

SnagKey=0x1000

MultiOutputFlag=0x0

StampDateTime=0x0

StampComment=0x0

InvertColors=0x0

AntiAlias=0x1

SwapColors=0x0

ScaleUseDim=0x0

KeepAspect=0x1

ScalePreset=0x1

ImageUserName=0x0

ImageComputerName=0x0

ImageStampComment=0x0

ImageTimeDate=0x0

ImageCommentPrompt=0x0

TimerPreferences=0x8

TimerInterval=0x2

TimerValue=0x1

DelayMode=0x0

DelaySec=0x3

DelayDateLow=0x0

DelayDateHigh=0x0

ScrollForeground=0x1

ScrollDelay=0x0

ScrollFromTop=0x1

ScrollFromLeft=0x1

ScrollDirection=0x1

ScrollUseExtendedWindowMethod=0x1

ExternalFileNaming=0x2

ExternalOutputDir=

ExternalAutoFileFormat=<Prefix><AutoNum>

ExternalAutoFilePrefix=SNAG_Program-

ExternalAutoFileNumDigits=0x4

ExternalStartAutoFileNumber=0x0

ExternalAutoFileNumberWraps=0x1

ExternalAutoFileWrapToNumber=0x0

ExternalAutoFileFillHoles=0x1

ExternalAutoFileOverwrite=0x0

ImageInput=Capture

ImageOutput=None

ImageMultiOutput=0x0

ImageCaptureMouse=0x0

ImageCaptureHotspots=0x0

ImageHotspotFilter=0x0

ImageAutoScroll=0x0

ImageMultiSelect=0x0

ImageClipboardChain=0x0

ImageFileNaming=0x0

ImageFileOutputDir=

ImageFixedFileName=SNAGIT

ImgAutoFileFormat=<Prefix><AutoNum>

ImgAutoFilePrefix=SNAG-

ImgAutoFileNumDigits=0x4

ImgStartAutoFileNumber=0x0

ImgAutoFileNumberWraps=0x1

ImgAutoFileWrapToNumber=0x0

ImgAutoFileFillHoles=0x1

ImgAutoFileOverwrite=0x0

ImageDefaultPrinter=0x1

ImagePrinterName=

ImagePrinterPort=

ImagePrinterDriver=

ImageMapiSubject=

ImageMapiName=

ImageMapiAddress=

ImageMapiText=

ImageCatalogFileNaming=0x2

ImageExternalDisplayName=Paint (MS Paint)

ImageExternalExecutable=mspaint.exe

ImageExternalParameters="<CaptureFilename>"

ImageFormat=Color

ImageScale=AutoSize

ImageInputFileType=PNG

ImageOutputFileType=PNG

ImageOutputBitPerPixel=0x20

ImageOutputSubfileType2=0x0

ImageProgressOption=0x0

ImageColorTransparency=0x1

ImageColorTransparentColor=0xff00ff

ImageQuality=0x19

ImageMultiPage=0x0

ImageOutputExtensions=

ImageUseLastUsedType=0x1

ImagePrintPos=UpLeft

ImageColorBackgroundColor=0xffffffff

ImageColorSubstitution=0x0

ImageColorSubList=Bad Data Type

ImageUseMailDef=0x0

ImageUseWebDef=0x0

ImageMonoIntensity=0x32

ImagePrinterScale=0x64

ImageUseStartPt=0x0

ImageExtendedWidth=0x320

ImageExtendedHeight=0x258

ImageExtendedUseDefault=0x0

ImageExtendedShowPreview=0x1

ImageAddMenu=0x2

ImageRectFixed=0,0,320,240

FilterOps=0x0

ImageUseResDPI=0x1

ImageXResolution=0x60

ImageYResolution=0x60

ImageTextImageWidth=0x280

ImageTransparentCaptureType=0x2

LeftMargin=0x0

RightMargin=0x0

TopMargin=0x0

BottomMargin=0x0

XFixedPrintSize=0xfa0

YFixedPrintSize=0xfa0

Orientation=0x1

PrintKeepAspect=0x1

ImagePrintCaptionAtBottom=0x0

DPI=0x60

ScaleOption=0x2

ScaleMetricUsed=0x0

ScaleType=0x0

ScaleFactorHeight=0x64

ScaleFactorWidth=0x64

ScaleHeight=0xc8

ScaleWidth=0x140

ScaleToHeight=0xc8

ScaleToWidth=0x140

ScalePercentage=0x0

ImageCaptionPosX=0x10

ImageCaptionPosY=0x0

ImageCaptionStyle=0x0

ImageCaptionOutsideImage=0x1

ImageCaptionOutsideImagePos=0x3

ImageCaptionOutsideHorzJust=0x10

ImageCaptionOutsideVertJust=0x100

ImageCaptionOutsideColWidth=0xc8

ImageCaptionBorder=0x0

ImageCaptionBorderColor=0xff

ImageCaptionTransparent=0x0

ImageCaptionWordWrap=0x1

ImageCaptionTextColor=0x0

ImageCaptionBackgroundColor=0xffffff

ImageCaptionShadowColor=0xc0c0c0

ImageCaptionOutlineColor=0xffffff

ImageCaptionFontHeight=0xa

ImageCaptionFontWeight=0x0

ImageCaptionFontItalic=0x0

ImageCaptionFontUnderline=0x0

ImageCaptionFontPitchFamily=0x22

ImageCaptionFontCharSet=0x0

ImageCaptionFontFaceName=Arial

ImageCaptionString=

ImgTimeDateCaptionPosX=0x10

ImgTimeDateCaptionPosY=0x200

ImgTimeDateCaptionStyle=0x0

ImgTimeDateCaptionOutsideImage=0x1

ImgTimeDateCaptionOutsideImagePos=0x2

ImgTimeDateCaptionOutsideHorzJust=0x10

ImgTimeDateCaptionOutsideVertJust=0x100

ImgTimeDateCaptionOutsideColWidth=0xc8

ImgTimeDateCaptionBorder=0x0

ImgTimeDateCaptionBorderColor=0xff

ImgTimeDateCaptionTransparent=0x0

ImgTimeDateCaptionWordWrap=0x1

ImgTimeDateCaptionTextColor=0x0

ImgTimeDateCaptionBackgroundColor=0xffffff

ImgTimeDateCaptionShadowColor=0xc0c0c0

ImgTimeDateCaptionOutlineColor=0xffffff

ImgTimeDateCaptionFontHeight=0xa

ImgTimeDateCaptionFontWeight=0x0

ImgTimeDateCaptionFontItalic=0x0

ImgTimeDateCaptionFontUnderline=0x0

ImgTimeDateCaptionFontPitchFamily=0x22

ImgTimeDateCaptionFontCharSet=0x0

ImgTimeDateCaptionFontFaceName=Arial

ImgTimeDateCaptionString=

ImageInternationalTimeFormat=Windows Default

ImageInternationalDateFormat=Windows Default

ImageCustomTimeFormat=

ImageCustomDateFormat=

ImageTimeStampOrder=0x0

ImageBorderEnable=0x0

ImageBorder3DEffect=0x1

ImageBorderIncreaseSize=0x1

ImageBorderMainColor=0xc0c0c0

ImageBorderHighlightColor=0xffffff

ImageBorderShadowColor=0x808080

ImageBorderTotalWidth=0x8

ImageBorderShadowWidth=0x2

EdgeEffectType2=0xffffffff

EdgeEffectSize=0x0

EdgeEffectTop=0x0

EdgeEffectBottom=0x1

EdgeEffectLeft=0x0

EdgeEffectRight=0x1

EdgeEffectOutlineWidth=0x3

EdgeEffectOutlineColor=0xffffffff

EdgeEffectShadowWidth=0xf

EdgeEffectShadowColor=0x0

EdgeEffectBackColor=0xffffff

EdgeEffectShadowPos=0x1

EdgeEffectBevelPos=0x1

ImgTrimRect=0,0,0,0

ImgTrimEnable=0x0

ImgTrimAutoEnable=0x0

ImgTwainSource=

ImgFilterBrightness=0x0

ImgFilterContrast=0x0

ImgFilterHue=0x0

ImgFilterSaturation=0x0

ImgFilterGamma=0x64

ImgRotationAngle=0x0

ImgRotationResize=0x1

ImgRotationBack=0xffffff

WatermarkEnable=0x0

WatermarkUseTransparentColor=0x0

WatermarkTransparentColor=0xffffff

WatermarkPosition=0x8

WatermarkOverlay=0x0

WatermarkHorizontalOffset=0xa

WatermarkVerticalOffset=0xa

WatermarkImageScale=0xf

WatermarkKeepAspectRatio=0x1

WatermarkEmboss=0x1

WatermarkEmbossDirection=0x0

WatermarkEmbossDepth=0x1f4

WatermarkPath=C:\Program Files (x86)\TechSmith\Snagit 12\Images\SnagIt.gif

WatermarkSmoothScale=0x1

VideoInput=Fixed Region

VideoOutput=File

VideoMultiOutput=0x2

VideoCaptureMouse=0x1

VideoFileNaming=0x0

VideoFileOutputDir=

VideoFixedFileName=SNAGIT

VidAutoFileFormat=<Prefix><AutoNum>

VidAutoFilePrefix=SNAG-

VidAutoFileNumDigits=0x4

VidStartAutoFileNumber=0x0

VidAutoFileNumberWraps=0x1

VidAutoFileWrapToNumber=0x0

VidAutoFileFillHoles=0x1

VidAutoFileOverwrite=0x0

VideoCatalogFileNaming=0x2

VideoExternalDisplayName=Windows Media Player

VideoExternalExecutable=wmplayer.exe

VideoExternalParameters=/Open "<CaptureFilename>"

VideoUseStartPt=0x0

VideoRectFixed=0,0,320,240

InetOutputServer=

InetOutputDir=

InetOutputFile=

InetOutputUser=

InetOutputProxy=

InetOutputAuth=0x0

InetUseRename=0x1

InetPassive=0x0

InetUseProxy=0x0

InetPort=0x15

InetFileNaming=0x1

InetSequenceLimit=0x0

InetShowProgress=0x1

PrnPreviousProfile=

PrnTempDir=C:\Users\SASTO\AppData\Local\Temp\

PrnSelectedPrinter=

PrnExitAfterCapture=0x0

PrinterSettings=0x0

PDFHeight=0x2db4

PDFWidth=0x206c

PDFImageLayout=0x0

PDFPageLayout=0x4

PDFLandscape=0x0

PDFMarginTop=0x1f4

PDFMarginBottom=0x1f4

PDFMarginLeft=0x12c

PDFMarginRight=0x12c

PDFAuthor=Snagit User

PDFTitle=

PDFKeywords=

PrintCaptionAtBottomFlag=0x0

PrintCaptionAtBottomStr=


=== End of Snagit Diagnostics ===



Photo of julian.bachmann

julian.bachmann

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  • stressed

Posted 2 years ago

  • 1
Photo of Joe Morgan

Joe Morgan

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You posted this above....

Display Width: 3840

Display Height: 1200

Is the 3840 x 1200  resolution two monitors combined?
I've never heard of a single monitor with that high of a resolution in width and yet be only 1200 pixels high.

Here is one of the problems associated with SnagIt 12.
It only works correctly when used with screen resolutions at 1920 x 1080 or less. I think the crash may be related to the resolution you are working with.

I really don't have a soultion for you other than reducing the resolution of capture monitor below 1920 x 1080.

SnagIt 13 is supposed to work well at resolutions up to 3840 x 2160. I believe that's the upper limit with version 13.
If you cannot lower the resolution enough on the capture source.I would try running a trial version of SnagIt 13 and see if it solves the issue.

Because any way you slice it version 12 will not function correctly at those high resolutions.

I run two monitors with a combined resolution of 3840 x 1080 and SnagIt 13 captures both monitors including the recording of videos without a problem.
Only one monitor.
Or both when capturing just a portion of each monitor.

 
Regards,Joe
(Edited)