Snagit 12 Editor Still Not Standard

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Don't get me wrong....I love Snagit!   But since I can remember, the editor has been one of the biggest problem areas for me as a constant user.   It does not conform to image editing standards.   I was hopeful with the re-write that Snagit 12 would have fixed some of these issues, but it appears that it has not.

For example:
  • When you create a box over the image and then you want to place text in the box, you have to hold down the Alt key to be able to draw on top of an existing object.   I thought that is what the toolbar is for.   In all other image editing programs, clicking on a toolbar item adds the item to the document, not highlights the existing one.
  • After you draw the new object, because you are using the Alt key, once you let go it opens up the shortcuts to the menus, so as soon as you start typing, you begin navigating the menu system instead of what you would expect to be the text you are typing.

  • When you draw one object on top of another, you cannot select the object which appears to be on top.  You have to finagle around a bit to get the right one selected.

  • etc. etc.
TechSmith, this is standard behavior in the industry.   Why is this still using proprietary methods?

At least, if you feel that too many people are used to the old way, give us a way to configure "Snagit mode" vs "Compliant mode".

Am I alone in this?
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Steven Garno

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Posted 6 years ago

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Rick Stone

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Steven, I think we all share your pain WRT easily selecting an object that is behind another in the Z order. I think all we are able to presently do is click and move objects until we uncover the bottom one or the one we want.

This will likely come off as my being a TechSmith apologist. And indeed I do love the company, their people and the products they create. But in thinking about your issues with SnagIt "complying with image editing standards" (I had no idea such standards existed, myself) I also tend to balance that with the fact that SnagIt and its workflow have been entirely built around fast and efficient Screen Capture.

Sure, that screen capture is actually an image, but when you think about how the core folks used it (at least the core folks at the beginning of SnagIt's popularity curve), most were Technical Writers and folks trying to illustrate software applications. So the needs were very basic. A callout here and there. Numbers and arrows and such.

And in today's world, SnagIt has become a super cool and inexpensive application that nearly rivals Adobe PhotoShop! I say give it some time. As more and more folks cry out for more sophistication, I'm confident that TechSmith will make changes to accommodate. We'll eventually get there. But it will take time.

Cheers... Rick :)
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Steven Garno

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While it is probably true there is no "published" set of standards, per se, it is however common knowledge about how image and object editing behaviors should be accommodated.   I can name off a litany of products that all behave the same when it comes to object manipulation.   Sure, each have their nuances, but the basics (as we are talking about here) are all the same.

I don't find it an excuse to use the origins of Snagit as a way to justify the current behavior.  This is the 12th major release of Snagit and Techsmith is larger than many companies which develop commercially available software yet they still look to common practices for UI/UX design.  I find this to be a severe oversight and the Achilles heel of Snagit. 

I have brought this issue up to TechSmith since Snagit 7 (possibly even earlier), and have elicited the community to also chime in to get some recognition and priority towards complying to "standards" in editing, but alas, it appears to always fall on deaf ears.   Then again, perhaps much of the Snagit community doesn't really care and I am of the minority.   I would assume,however, that Tech Writers would be clamoring for a better interface; because they; like me, are constantly switching between programs to create a document.

I have to laugh at your comment about nearly rivaling Photoshop.   You kind of made the equivalent of a comparison between a moped and a Murcielago.  With that comment, it is clear you have not used Photoshop as a graphic designer/artist; as they are light years apart from each other.   

BTW: Photoshop uses the "standards" we speak of.   Rival???   I think not.
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Rick Stone

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Well, all I can say is that if TechSmith would add one or two features to SnagIt, I could pretty much totally abandon having to use PhotoShop at all! (At least for what I use it for)
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normsash

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Hey Steven... you are not alone.   One of my biggest frustrations and time-wasters with Snagit is the unconventional behavior of the editor.  TechSmith may say that the designed the editor to save time, but what I find happening is exactly the opposite.  In order to use the Snagit editor I have to put my mind in a "Snagit only" frame so that I try to properly do things the Snagit way.  If they would follow much more commonly acceptable practices (I won't call them "standards", but they are so pervasive as to be defacto standards) then Snagit would be a lot easier and time friendly to use.
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Steven Garno

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Normsash,

Point taken on the standards.  

I am glad to hear I am not the only one.   Although, I would have expected more.   Perhaps if we can raise enough awareness, TechSmith might listen and we see it somewhere in the future.

Until then,I guess we are stuck with the "Snagit" way.   :-(
(Edited)
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Linda Cast

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Rick and all,

Technical writers are precisely the point I responded with SnagIt about the other day. We remain a significant audience. But Snagit 11 is missing two of my important tools (pixel editing and the Library View window) so I've re-installed 9.1 as well. If "standard" isn't known then they direly need a TW-experienced analyst/coder.Sure, create new video snazz - many of us are video users. However, we're frustrated enough so that someone else may develop a new tool similar enough to pipe us away. At minimum, SnagIt could provide installation options, even if old code. 
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Rick Stone

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LInda, can you expound on what you mean by "pixel editing"? Do you mean editing on a pixel by pixel basis?

Cheers... Rick :)

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