SnagIt 12 is referencing a .dll file from another program causing it to crash?

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  • Updated 4 months ago
Hello, 
We are running snagit 12 on windows 10 1803 build. We have several users running the program no problem but we are experiencing issues with one user. SnagIt will take a screen capture no problem but as soon as they open the image in image editor the whole program crashes. We've checked the application logs and think we have found the problem but are unsure of how to fix it. The logs show that snagit is trying to reference a .dll file from a completely different program (our security camera system) and then proceeds to take a dive. 
We aren't sure how to get it to stop trying to pull that file since it's not related to snagit. 
I've tried:
-repairing snagit through control panel
-uninstalling and reinstalling
- 3 different registry key changes that other users posted online

Just not sure how to get it to stop grabbing that file. Don't want to delete it as it's required for our camera system. Also already tried putting in a ticket with TechSmith but my version of snagit is no longer supported. 
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awagner

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Posted 4 months ago

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Dubie

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When you uninstalled Snagit did you Completely Uninstall It.?

Make sure all references  to Snagit are gone.

There may be some scrapes still laying around on your system.

The normal uninstall doesn't always get everything.

Dubie:)
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Joe Morgan

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Close SnagIt
Open regedit and delete the folder related to the SnagIt version that's giving you problems.

 

SnagIt will rebuild that folder when it is restarted. That might do it.

Regards,Joe
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Vincent LaVallee

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To AWagner - While both of these previous response are correct and perhaps helpful, they may not solve your problem completely. It is a definite bug in Snag-it V12 to crash, trying to connect to an 'outside' DLL. I would like to suggest getting the IOBIT tool call 'Uninstaller' and install that and run it. This tool does a VERY good job of getting rid of a product completely. Another technique is to go into the Registry and delete EVERY entry that has Sang-it on it. This is a bit more risky if you delete something else that you shouldn't, but I have done this several times when trying to get rid of a product completely. So, do not go into the Registry if you are a novice or have never done it before. I suggest first trying the IOBIT tool, and then, if still needed and you are experienced) the REGEDIT command to force the deletion of all of Snag-it entries. Then reinstall Snag-it, and see if the problem persists.

I have version 11.4 and 12 from long ago. I use version 11.4 all the time because it has no problems, but I do not use the Snag-it Editor ever. I do all my post processing with other tools, lake Paint Shop Pro (or any paint program) and MS PowerPoint. I have Snag-it generate jpg files at a very high resolution (you have to change it manually to get this setting) for image capture, and MP4 files for video capture.

My home based business is to support people on Windows based PCs (laptops & desktops) remotely, and I have had to do this (update the Registry)on a couple of customer's PCs, as well as on my own.

Vincent (07-01-2019)
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