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I've been using SnagIt since it first came out, but this version sucks out loud. Never mind the fact that the interface has been so revamped that it's virtually new software, but if I want to take a screen cap, it literally takes about 30 seconds for the tool to respond. (Interestingly, the same thing goes for saving settings! And I can't even get the editor to launch.) I've uninstalled and reinstalled and cleaned my system and rebooted more times than I can count, and it still as horrible as ever.
This is a perfect example of how to lose customers.
I sincerely apologize for the trouble you are having.
This type of behavior is not something we see very often, but when we do, it can be a conflict with other software on your system, or missing drivers, etc.
Would you give us a chance to figure out what is going on?
If so, please contact our Technical Support team. They can do some diagnostics to see what might be causing this on your system. We cannot do that sort of thing here in this community forum.
TechSmith technical support is a free service and you can submit a ticket here:
Please copy and paste the URL to this post into your Technical Support ticket.
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Our Technical Support team strives to get back with you within 24 business hours.
If you have purchased this current version, and just want a refund, you can call the number above and choose Customer Service. They can help you with any refund options that might be available.
I'm having the same problem. SLOOOOOOOOOOOWWWWWWWW! It's been going on since I upgraded to version 12. It takes 10-20 seconds just to get the snagit capture window to open. Then I sit there for another 20 seconds before it gives the options to actually take the picture. I've been using Snagit for years and this version is too slow to do my work.
Nothing has changed on my computer. The only thing that changed is that I upgraded the Snagit software to version 12. I cannot recommend this product anymore if this is the new behavior. Very poor response time. I can't imagine that Techsmith would put out an upgrade this inferior.
I might end up just using Clipmate now, which is bare bones, but does the job I need in split seconds.
I'm on Windows 7, which I was on in the previous version of Snagit. Nothing changed.
Can someone check this out and let us know how to debug this? Thanks for any insight or help.
I have a case ongoing with support who responded quickly.
Hope that the dev will look into this for future releases.
I have googled and tried clearing the Snagit library of all images, videos. BUT IT STILL DOES NOT HELP.This is very annoying and never expected such crappy product/performance from Snagit.
Hi guys. I found a workaround. Maybe it will work for you.
To recap first: The TechSmith support team responded quickly, but their solution was not workable for me. They advised me to go into the registry of my PC. I have a locked down work PC and the LAN management would never let me do that. Also, I doubt seriously it's a registry problem. This is a SnagIt problem.
My workaround was to right click the SnagIt icon > choose Profiles > select Capture Profiles (from version 11) > select Image. Once I select that, it gives me the cropping tool instantly and behaves quickly, taking the screen image--just like previous versions. The drawback is you have to go through this 4-click process every time. But it's sure a lot quicker than the SnagIt default capture. Way quicker.
You might be able to set up a Profile that will take your screenshot quicker, but I'm not sure how to do it. I don't know enough about it. Maybe you can use the Image profile from version 11 (above) to make a new profile. But we shouldn't have to be figuring these things out for Techsmith.
That being said, try the workaround described above and you will save some time (until somebody at Techsmith figures out that this really is a problem with their software and not the registry on our computers.)
I'll be interested to find out if it worked for you, or if someone else comes up with a better solution.
My problem is more specific than yours, so your tip did not work for me.
After a fresh window start, when I make the first capture, the editor is opening rather rapidly and the image captured is displayed fast. BUT after that, the editor is working and the edge of the editor becomes white... I loose the control. I have to wait 4-5 seconds to recover the control. For the following capture, all is OK. The problem is only on the first capture
What used to be an absolute necessity for every new machine I configured (for myself, my own staff, and for my clients) is now a questionnable decision. I'm truly disappointed at the current experience, starting to look for alternatives. I'd love to stay with Snagit if TechSmith can address these issues, but I have a bad feeling that the product has evolved down a path that may be turning it into bloatware. If there's a reason to believe otherwise, please let me know.
BTW: I'm currently on version 13.1.1, using Windows 10 with all updates applied as of 3/11/17. My machine is a Dell XPS 15 9530 laptop -- I7 processor, 16GB DDR3, 512GB SSD -- normally a very fast machine.
I'll open a ticket, but frankly I don't know if I should be skeptical or optimistic. Trying to remain objective, and we'll see where this goes.
Oh creating a new profile, without the delay 3 seconds capture delay.. actually fixed the 40 second delay.. 3 seconds my arse.
Not sure what fixed this, but I'm quite please with it once again.
v11 was the best version, it went downhill after that.
Has anyone figured out a workaround for SnagIt Editor slow / freeze / hang issue if it slowed on Win 10 OR after installing a large quantity of fonts? 30 seconds up to 3 minutes of freeze time in 12.x is what i am experiencing when I change from one option/tool to another in editor.
SLOW? SnagIt Editor? HOW? AFTER ADDING FONTS ! The second additional FONTS WERE INSTALLED TO WINDOWS 10 Pro SnagIt Editor SLOWED TO A CRAWL and HANGS on EVERY CLICK
Literally, the second additional ttf/otf fonts were installed to the OS font container, SnagIt editor, immediately went form being able to edit a screenshot and email it in less than a minute, to that same job/action now taking no less than ten minutes to complete.
Recently, it has gotten so slow, my work as I am so heavily dependent on SnagIt my work, the little bit that is coming in, is suffering. For every minute I USED to spend working in SnagIt Editor, I am now spending 6 minutes or more.
A 5 minute edit in SnagIt Editor, now takes 30 minutes or longer. I had to finally install a 30 day trial of an competing graphics editor software product to edit screenshots in because the SnagIt editor issue has gotten just that bad.
In December, I wiped my Surface pro 3 (where I use SnagIt the most) and reinstalled Win 10 Pro (x64) , installed SnagIt clean without any of the old backup SnagIt files/images and it was once again the speedy product I loved. The second I installed the first 40 to 50 fonts, BOOM! After I have added another 150 to 200 at random, the issue went from worse to not almost having a software that is not useable.
I can duplicate the SnagIt Editor Slow Issue. In fact, I can duplicate it to the point where once a screenshot is loaded and I click to add a text box, if I go to change the box to a callout from tools, SnagIT can take up to 2.5 minutes to unfreeze and respond.
I can also fix/resolve the issue.. How? Fonts, at least for me on version 12.x. The fix for me to speed SnagIt back up, is not a fix as it involves removing all non-oem installed otf/ttf fonts.
While I have close to 600 additional fonts, I CLOULD minimize it down to 200 to 300, however I need those fonts installed as the second I do remove fonts and go back to the OEM default true type container for the OS, , it never fails, I have to go and spend MORE time searching for a font I have uninstalled which takes longer than SnagIt editor is taking.
What used to take me literally 30 to 60 seconds in SnagIt editor, once I add my font package, changing from one option/function to another or going from tool to image tab in editor can take as little as 30 seconds and as long as 3 minutes to unfreeze.
A side-note about SnagIt, the support and the SnagIt Team, from first hand experience over the years, both online and in-person...
While attending a Microsoft Exchange Server 2003 event in Vegas in 02 or 03, before SnagIt was as big as they are, I met some of the team, and was sold on their product. Since then, I have seen old and met new team members at Microsoft TechNet and now Microsoft Ignite events. I can say both personally and professionally as a technologist, that Techsmith is dedicated to their customers and to their products and I have faith issues like this will be resolved. They were so dedicated and had such an incredible work ethic at the Exchange Connections event, that the first day back in my office, I purchased bulk license for the staff at business I worked for and then once staff fell in love with SnagIt, I (we, my IT team and myself) started to recommend the product to our 7600 Realtor members/staff and once I was involved with the National Association of Realtors RESO/RETS group, I recommended it to Realtors across the US, every chance I got. Over the years I received dozens and dozens of emails telling me how the loved the program BUT MORE IMPORTANTLY, how much they appreciated the SnagIt Support Teams knowledge, skill, expertise and speed. SnagIt/Techsmith has always had incredible support, but you have to use it first. I know for a fact, that they will work with a customer until the issue is completely resolved or they will refund the product if the customer looses patience and wants to stop trying to fix it.
They built an incredible software that if all apps laid out in a single notepad would contain hundreds of thousands of lines of code. Think about that alone, if an OS wasn't involved... if one character isn't correct in the code and was missed during debug, it could take a while to find it. Add an Operating System to the mix, and now not only do you have compatibility per OS, but because SnagIt is a print screen program, it uses core system services and dll's. THAT is a whole different ball game and raises the complexity of the program design and the lifecycle per version. It is a HUGE task and takes a herculean effort by a dedicated and extremely skilled program team to keep up to date with OS and other software whether its Office or other shared resource file applications form companies such as Adobe..
In other words, SnagIt while the capture feature may seem small, is a very robust, complicated and highly advanced custom application built specifically with the end user and that user's efficiency in mind. If you could have seen over the years, the dedication to the software and to the customer base that I have seen first hand, you'd understand what I mean when I say they are dedicated to you, to me, and to the software and getting the program working correctly, and the customer satisfied...
While I am not saying to keep a non-functional piece of software, I would encourage anyone to please open a support request if you are having issues, have patience with the support team member as they are only trying to personally help you, and stay the course.
What many people do not realize is that by reporting every issue, the support ecosystem at Techsmith and other software groups, get to see a large picture of what is going on, and the more data the support team has from more people the faster they can identify an issue of flaw that may have slipped through quality assurance testing before release, or which may have occurred after an Operating System update..... The less an issue ius reported, the longer it takes for a support team to identify what could be a major issue and can compound other outstanding or even unreported problems....
IF you have an issue, IF you report it, if you have patience, what I can factually tell you is that Techsmith WILL resolve the issue IF you stay the course. Now, THAT type of support in the tech industry these days is rare. It is VERY rare and its something that technologists appreciate more than anything.
If you are not satisfied with the tech working your case, and you have been patient and have worked multiple times with that tech, politely ask the tech to escalate the problem to his or her supervisor and move your problem up the ladder as it WILL get resolved.... It may be technology and it may be software, but at the end on both sides is people, none of us are perfect. We do make mistakes, and we each think, work, and problem solve differently. ... Good people admit mistakes and work to fix the problem.. That I can confirm is exactly what SnagIt has and continues to do very well.
Re: fonts -- I just checked, and I've got 728 fonts installed, and the latest version of Snagit is running fine on my machine. I do have a lot of memory -- no idea if that makes a difference. My Dell XPS 15 9560 has 32GB DDR4 and runs off an SSD, so it's generally very fast. But I had all these fonts installed before on my last machine (Dell XPS 15 9530 with 16GB DDR3 and an SSD), and Snagit was fine there as well.
To save my very expensive time I now decided to stop using Snagit. I've been using this software over 6 years now but will change my screen capture software to an another one. Snagit is just too expensive to use.
Thank you very much and good luck.
I went to this open source app http://getgreenshot.org/downloads/
It's extremely FAST. Lot of options and the plugin system is just great !
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