SnagIt 12 is too slow to work with anymore

  • 8
  • Question
  • Updated 11 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: content is no longer relevant

What the heck happened with this upgrade? After being "upgraded" to version 12, it is so incredibly slow that I will remove it from my Windows 7 machine (which ran the previous version(s) more-or-less flawlessly for the last two years.)

I've been using SnagIt since it first came out, but this version sucks out loud. Never mind the fact that the interface has been so revamped that it's virtually new software, but if I want to take a screen cap, it literally takes about 30 seconds for the tool to respond. (Interestingly, the same thing goes for saving settings! And I can't even get the editor to launch.) I've uninstalled and reinstalled and cleaned my system and rebooted more times than I can count, and it still as horrible as ever.

This is a perfect example of how to lose customers.

I'm gone.

-Boonie
Photo of Michael Boonie

Michael Boonie

  • 1 Post
  • 0 Reply Likes
  • Frustrated and angry

Posted 4 years ago

  • 8
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2886 Posts
  • 643 Reply Likes
Hi Boonie,

I sincerely apologize for the trouble you are having.

This type of behavior is not something we see very often, but when we do, it can be a conflict with other software on your system, or missing drivers, etc.

Would you give us a chance to figure out what is going on?
If so, please contact our Technical Support team. They can do some diagnostics to see what might be causing this on your system. We cannot do that sort of thing here in this community forum.

TechSmith technical support is a free service and you can submit a ticket here:
https://support.techsmith.com/hc/en-us/requests/new

Please copy and paste the URL to this post into your Technical Support ticket. 

Or call: 1.517.381.2300
Toll Free: 800.517.3001 (U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Our Technical Support team strives to get back with you within 24 business hours.

If you have purchased this current version, and just want a refund, you can call the number above and choose Customer Service. They can help you with any refund options that might be available.



Kelly
User Assistance
TechSmith
Photo of MaryM

MaryM

  • 5 Posts
  • 5 Reply Likes

I'm having the same problem. SLOOOOOOOOOOOWWWWWWWW!  It's been going on since I upgraded to version 12. It takes 10-20 seconds just to get the snagit capture window to open. Then I sit there for another 20 seconds before it gives the options to actually take the picture. I've been using Snagit for years and this version is too slow to do my work.

Nothing has changed on my computer. The only thing that changed is that I upgraded the Snagit software to version 12. I cannot recommend this product anymore if this is the new behavior. Very poor response time. I can't imagine that Techsmith would put out an upgrade this inferior.

I might end up just using Clipmate now, which is bare bones, but does the job I need in split seconds.

I'm on Windows 7, which I was on in the previous version of Snagit. Nothing changed.

Can someone check this out and let us know how to debug this? Thanks for any insight or help.

Photo of Tony

Tony

  • 8 Posts
  • 6 Reply Likes
I have the same problem. I'm a new Snagit user coming  from Hypersnap and I must say that for my 1st experience I am dissapointed. The software is nice but the slowness make it unusable. I googled and it looks like a certain number of people experienced slowness since the recent versions of Snagit.

I have a case ongoing with support who responded quickly.

Hope that the dev will look into this for future releases.
Photo of viji.jigajini007

viji.jigajini007

  • 2 Posts
  • 1 Reply Like
I have always been using snagit, recently I upgraded to Snagit 12.3 2. Initially there was no issues, however during the last couple of weeks, it takes a lot of time to trigger the capture and the images take an awwwwfully long time 4-6 minutes to display in the editor. To make matters worse other  applications such as Word, internal chat, outlook etc just freezes rendering me unable to continue with the rest of the tasks, until the image appears in the editor.

I have googled and tried clearing the Snagit library of all images, videos. BUT IT STILL DOES NOT HELP.

This is very annoying and never expected such crappy product/performance from Snagit.
Photo of MaryM

MaryM

  • 5 Posts
  • 5 Reply Likes

Hi guys. I found a workaround. Maybe it will work for you.

To recap first: The TechSmith support team responded quickly, but their solution was not workable for me. They advised me to go into the registry of my PC. I have a locked down work PC and the LAN management would never let me do that. Also, I doubt seriously it's a registry problem. This is a SnagIt problem.

My workaround was to right click the SnagIt icon > choose Profiles > select Capture Profiles (from version 11) > select Image. Once I select that, it gives me the cropping tool instantly and behaves quickly, taking the screen image--just like previous versions. The drawback is you have to go through this 4-click process every time. But it's sure a lot quicker than the SnagIt default capture. Way quicker.

You might be able to set up a Profile that will take your screenshot quicker, but I'm not sure how to do it. I don't know enough about it. Maybe you can use the Image profile from version 11 (above) to make a new profile. But we shouldn't have to be figuring these things out for Techsmith.

That being said, try the workaround described above and you will save some time (until somebody at Techsmith figures out that this really is a problem with their software and not the registry on our computers.)

I'll be interested to find out if it worked for you, or if someone else comes up with a better solution.

(Edited)
Photo of Carolyn Duff

Carolyn Duff

  • 3 Posts
  • 2 Reply Likes
This worked for me, thank you! Now it behaves just like v11 did which was quantum measures faster than v12. And I did set up a profile and a hotkey so now I get the faster response using the same process I did before.
(Edited)
Photo of MaryM

MaryM

  • 5 Posts
  • 5 Reply Likes
So glad it worked for you!
Photo of Tony

Tony

  • 8 Posts
  • 6 Reply Likes
I also tried clearing the library and some other tweaks in the windows registry given to me by the Techsmith Support with no result so far. I was told that the dev are working on the problem.
Photo of Tony

Tony

  • 8 Posts
  • 6 Reply Likes
Mary, thanks for sharing your tip.

My problem is more specific than yours, so your tip did not work for me.

After a fresh window start, when I make the first capture, the editor is opening rather rapidly and the image captured is displayed fast. BUT after that, the editor is working and the edge of the editor becomes white... I loose the control. I have to wait 4-5 seconds to recover the control. For the following capture, all is OK. The problem is only on the first capture
Photo of MaryM

MaryM

  • 5 Posts
  • 5 Reply Likes

Tonyargaud, sorry that didn't fix your specific issue. Yours sounds like a crazy problem, too. We can only hope that the Techsmith developers get these bugs figured out and release an update. These are not minor bugs. The whole point of SnagIt is to take a screen capture QUICKLY and EASILY, and do some minor editing QUICKLY and EASILY. Versions 11 and backward worked great. Version 12 is as if they tore it apart, chewed it up, spit it out, and threw it back at us as "improved." If they don't fix it, we will have to find a competitor's product. I'm sure there is something else good out there.

Photo of Tony

Tony

  • 8 Posts
  • 6 Reply Likes
It's OK Mary, thanks for your message.

I can live for a while with my problem even if it is annoying. I have been used to fast capture software (HyperSnap) which works great but wanted to try the "top-notch" and "top-priced" Snagit...

I'm a newbie with Snagit but I guess that the problem might comes from the new interface, which is very nice by the way.

If I am correct the last Snagit update was released last summer so the next release should not be too far.
Photo of Tony

Tony

  • 8 Posts
  • 6 Reply Likes
I submitted a case to support: in 2 weeks we went through 6 to 7 checks on my system. It did not work for me but maybe it can work for you so I would suggest that you submit a case to support?

Finally after a fresh Windows 7 reinstall, all is fine now.
Photo of jamesgilmoursimpson

jamesgilmoursimpson

  • 5 Posts
  • 2 Reply Likes
I am using 12.4.0 and it is just too slow to edit / anotate images. I am using a laptop with 2 quad core processors, and 16GB RAM. I have 2 pictures open of less than 2Mb each. I see many ohter people have had similar problems - without resolution. What alternatives exist?
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
has there been any improvements ? I am another frustrated Snagit 12 customer, it's slow and conflicts with other software
Photo of MaryM

MaryM

  • 5 Posts
  • 5 Reply Likes
Hi mginat. If you haven't solved your issue yet, try the workaround I posted earlier in this thread. It might help--as a bandaid--until Techsmith makes enhancements to fix the bugs in this version.
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
Mary thanks I didn't see this before, I am similar to Tony. Snagit 12 will work for a while sometimes and at some point it goes haywire - it feels like a memory issue, probably they added a bunch of features no one really needs, but hey you have to give customers a reason to upgrade, I don't blame them. But at some point it becomes a monster. I loved the simplicity of the original version I tried, maybe 8 ? Version 10 is good except it won't paste a photo into gmail if I remember, there is a workaround but you have to click on 2 or 3 places and change a setting and that's why I upgraded to 12 - 12 fixed that issue, and gave us the buggy monster.
Photo of ajpintos

ajpintos

  • 2 Posts
  • 1 Reply Like
The same here... is really sad.. I have I5+16gb RAM+Geforce 940m but Snagit works slow.. and many many times crash :( is a really bad software... The olders versions was better
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
Sadly, I'm in the same boat. I've been an ardent Snagit fan for many years. Over the past year, it's become increasingly bloated. I've had a prolonged problem over the past year with the "server busy / switch to program to retry, etc." issue if I allow Snagit to start up when Windows 10 boots -- after spending too much time trying to solve it, I finally changed settings to NOT start at boot time -- a disappointment, but I can live with that. The slowness however is getting absolutely awful. Snagit used to load incredibly quickly, and activating a capture was nearly instantaneous. Now it take several seconds to respond after I click the capture button, and even more after I frame my capture window and and go ahead with the capture -- several more seconds before the editor window shows.


What used to be an absolute necessity for every new machine I configured (for myself, my own staff, and for my clients) is now a questionnable decision. I'm truly disappointed at the current experience, starting to look for alternatives. I'd love to stay with Snagit if TechSmith can address these issues, but I have a bad feeling that the product has evolved down a path that may be turning it into bloatware. If there's a reason to believe otherwise, please let me know.

BTW: I'm currently on version 13.1.1, using Windows 10 with all updates applied as of 3/11/17. My machine is a Dell XPS 15 9530 laptop -- I7 processor, 16GB DDR3, 512GB SSD -- normally a very fast machine.


Jon
(Edited)
Photo of Simon G. Khoury

Simon G. Khoury

  • 2 Posts
  • 0 Reply Likes
Same here. Editor is slow to the point of being unuseable (I'm on the latest 13 version). Top specs laptop (XPS 9550, i7, SSD, 16GB RAM).
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
@mginat - I don't know what to think. I have truly been a fan of TechSmith and Snagit for several years, and raved about the product to coworkers and friends -- until I started running into technical issues and performance problems that just don't seem to be getting solved anymore. I truly hope these issues can be addressed -- I really like the overall function and design of the product, but it's almost unusable these days. I don't want to look for something else, but I will if necessary. Still have my hopes up, but I'm getting skeptical that we'll see this resolved anytime soon.

Jon
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
At least you didn't have to pay for it out of pocket  - and you have PickPick now :-)

I still remember the days of Wordperfect, that beautiful elegant blue screen that was fun to use and then came Microsoft and killed it off. I get Word has thousands of new features but I bet most people don't even use them.
Photo of Robert R.

Robert R., Online Community Admin

  • 1583 Posts
  • 484 Reply Likes
Hi all and thanks for the great comments;

There are a few reasons that we strongly urge users to open a support ticket, chief amongst them is that Tech Support logs user issues, troubleshoots them, and if there really is a problem, we escalate it to our developers for further investigation and bug tracking. Opening a ticket is crucial to use finding these issues and working towards resolution. The other big reason we push to open a ticket is that each and every computer and user behavior is different, with diagnostic files we can look into those differences and address them, or log them with our development team.

That said, a few things to consider regarding performance:

One of the biggest issues we see when users are submitting tickets are dated drivers; it is imperative that users update drivers regularly and through the device's manufacturer's website (Windows Update is rarely successful in updating devices such as sound cards or discrete video cards).

The next is that we often see users that leave their computers in sleep mode and rarely restarting the machine, running into resource issues (8GB of RAM can get chewed up in no time flat if a computer hasn't been restarted in 3 weeks) and I know that people often scoff at the oft-quoted "Have you restarted yet?" Restarting works in some cases, not in others, which is why it's important to get in touch with Tech Support so we can really dig into the issue.

There are many other potential causes for performance issues and the way to really get into them without publicly sharing private information (stored in DirectX Diag files, NFO files, and ProcMon files) is to open a support ticket.

One thing to keep in mind is that users can download the trial for Snagit to get a feel for it without having to spend the money; we always urge users to try the software and let it speak for itself. Feedback here on the community forums is always welcome (as long as it is clean and respectful).

-Robert
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
@Robert

Do I have to wait till my computer gets slow or mouse starts going crazy before I enter a ticket? I'm not trying to be smart, a serious question :-)
thanks
Michael
Photo of Robert R.

Robert R., Online Community Admin

  • 1583 Posts
  • 484 Reply Likes
Hi mginat;

If you're using Snagit and it starts behaving erratically or unexpectedly I'd urge you to open a ticket with our Support team (it's free!). The sooner the better, granted we always appreciate user discretion and love seeing the troubleshooting steps that the more tech-savvy might have tried; helps make the troubleshooting process smoother.  Opening a ticket for every crash or hiccup might be unrealistic, but if things really start going downhill, please reach out to the support team.

-Robert
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
@Robert R - I appreciate the patient and thoughtful replies. I can imagine the situation being frustrating from your side as well, and it can be a challenge wading into the melee when users are getting increasingly upset. I'll make one more attempt at getting my own situation sorted. I still can't allow Snagit to run at Windows startup since I continue to get the "server busy" garbage and then have to go into Task Manager to cut off Snagit before I have use of my PC again, and as you've seen me post in this thread, performance issues are making Snagit virtually unusable on my laptop these days, despite it having been excellent in prior versions over the past several years.

I'll open a ticket, but frankly I don't know if I should be skeptical or optimistic. Trying to remain objective, and we'll see where this goes.

Jon
Photo of Paul Allen Stinemetz

Paul Allen Stinemetz

  • 1 Post
  • 1 Reply Like
Just download Jing... it takes super fast captures and as soon as you capture there is a button to "edit in snagit"... works every time perfect for me.  The slow snagit capture is on and off with me... Jing works fast always and i get into snagit almost just as fast... just one button click after capture and im in... besides the little sun on your screen is cool and snagit doesnt do that.  
Photo of nzhome

nzhome

  • 2 Posts
  • 1 Reply Like
[Post Edited by TechSmith Community Admin - please refer to our Community Guidelines regarding excess profanity] Snagit is slow these days.. takes at least 40 seconds just to take a screenshot here too!!   I have 8 computers, and 6 of them are slow with snagit and 2 are fast..   what the hell is going on.  TINYTAKE software here I come!

Oh creating a new profile, without the delay 3 seconds capture delay.. actually fixed the 40 second delay..  3 seconds my arse.
(Edited)
Photo of Rick Stone

Rick Stone

  • 5427 Posts
  • 2557 Reply Likes
Why do you dislike sake? I understand many people enjoy drinking it.
Photo of Glen Barrington

Glen Barrington

  • 59 Posts
  • 24 Reply Likes
I think that's a brand name.  It's for those times you're feeling lucky.  I wonder if this is some sort of viral marketing?
(Edited)
Photo of Robert R.

Robert R., Online Community Admin

  • 1583 Posts
  • 484 Reply Likes
Hello;

If Snagit 12 has suddenly become slow I would strongly recommend that you contact our Tech Support team to open a ticket to determine what might be causing it. They would be the best avenue for support.

-Robert
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
Interestingly enough, Snagit has been consistently excellent on my Dell XPS 15 9560 (2017 model) -- it was the version on my XPS 15 9530 (2014) that was originally great, but became virtually unusable about 6 to 7 months ago. Interestingly enough, either via Snagit updates or Windows Updates -- or even perhaps Intel video driver updates to the laptop, Snagit is once again operating beautifully on the 9530 as well as the newer 9560. At the moment, it's running perfectly on both machines -- quick, responsive, error free.

Not sure what fixed this, but I'm quite please with it once again.

Jon
Photo of kbar

kbar

  • 10 Posts
  • 1 Reply Like
Just thought I would throw in a comment here. I am still using Snagit 10. Have been using it for about 7 years now. Still works fine on the latest Windows 10. So unless you really need the new features of 12, why not just re-install your previous version. I don't know what 12 lets you do, but all I need is to take screen shots and 10 does everything I need.
Photo of Jimmy Chaplin

Jimmy Chaplin

  • 6 Posts
  • 1 Reply Like
Decided to go ahead an upgrade to the latest and greatest and NO CHANGE! So purchasing the upgrade does not fix this! Same issues! Same sluggishness! Save your money until this has a serious fix and not a workaround!
Photo of Robert R.

Robert R., Online Community Admin

  • 1584 Posts
  • 485 Reply Likes
Hi Jimmy;

Have you opened a support ticket to determine the cause of Snagit's poor performance? Do you have your ticket number available so I can check the ticket history?

-Robert
Photo of Jimmy Chaplin

Jimmy Chaplin

  • 6 Posts
  • 1 Reply Like
I decided to play around with this even more this morning! The answer seems to be rendering in Chrome! When I try and take a screenshot of items in Chrome Browsers it is super slow and hangs! When I did it in IE and FFX all worked fine. Strange! 
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
I've had some weird issues with graphics rendering in Chrome a few times over the past year, and certain applications (such as SnagIt) seemed to "exercise" those problems. It has mostly turned out that the problem was related to the particular video driver I had installed at the time -- in my case, some slightly out of date Intel drivers. I've got two high resolution UHD / 4K Dell laptops, with both Intel and Nvidia video hardware. Dell tends to be a few versions behind when certifying Intel drivers -- and sometimes when they officially certify a version and it gets installed either from Dell's own support app or via Windows Update, it causes this weird lagging and mouse-stuttering issue in Chrome. I've consistently found that going to the Intel website and downloading the newest version of their driver fixes the problem, even if Dell hasn't gotten around to certifying the driver yet.

One other issue I ran into that was related: Nvidia offers a GeForce Experience application that, along with keeping you up to date with Nvidia drivers, manages a screen video capture and sharing feature, so gamers can share live "footage" of their game play with others. With my 4K / UHD screens, this had a horrible impact on video performance, and also caused stuttering and lagging.

In the end, I keep the latest Intel drivers installed, and have the Nvidia GeForce Experience NOT installed -- I just install Nvidia's current drivers as needed. Ever since doing this, I have had NO lag at all with Snagit.
Photo of violab

violab

  • 1 Post
  • 0 Reply Likes
 I've experienced similar issues with Snagit. When I attempt to capture the screen there is a 5 sec delay.

PC: Surface Pro 4 i5 Windows 10.

PS: I hope this gets fixed, I frequently use the software and an increase in speed would assist my workflow
Violab
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
Since I moved to a T470 Win 10 Laptop Snagit 12 is working again - I can't say it's super fast and snappy but at least it's acceptable. Prior to this I had a Lenovo T530 and Win 7 Pro
Just thought I'd update my experience
Photo of gene

gene

  • 1 Post
  • 0 Reply Likes
*ME TOO*
TOTALLY AGREE
v11 was the best version, it went downhill after that.
Photo of Jimmy Chaplin

Jimmy Chaplin

  • 6 Posts
  • 1 Reply Like
Firefox is a browser. When I use it I can use Snagit without any lagging. Chrome captures cause me terrible lagging when I try and use Snagit
Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
@Jimmy - I've had various issues with lagging over the last couple of years (using a high end Dell laptop -- fast I7 CPU, lots of RAM, SSD), and it's generally come down to a combination of Chrome, slightly outdated Intel video drivers, and sometimes Nvidia "experience" software that often gets bundled with driver updates (my laptop has two video chips) -- that "experience" software is a screen sharing app for gamers, and it slows horribly with a UHD / 4K screen.

Amidst all that, I've found that Snagit can also bog down. However, with that silly Nvidia experience software uninstalled (I keep the driver, of course), and with an update to the Intel driver, generally ALL the lagging goes away in both Chrome and Snagit.

No idea if any of this is pertinent to your issues, but I wanted to share to illustrate that there could be other interactions going on - other potential causes of lagging, that aren't necessarily due to Snagit itself, even though that's where the issue may be most obvious.

Jon
Photo of Joe Morgan

Joe Morgan

  • 7069 Posts
  • 3847 Reply Likes
Microsoft, may very well have  some culpability here as well.

I've recently discovered the free update from windows 7 to 8 and on to Windows 10 on Dell Computers. Comes with a price.
It can create a lot of unforeseen incompatibility issues. In general, the system runs great {Win10}.
 
As an example, a Dell Inspiron 570 with a cheap VisionTec GPU doesn't support a 2560x1440 monitor.
The ATI integrated graphics that came with the computer do. So no big deal, kill the card and switch to integrated.
Somewhere between Windows  8 and Windows 10 upgrades "Installs" those integrated graphics got wiped out.

Microsoft says that the original  ATI integrated graphics  are incompatible with Windows 10. That's why it no longer exists.

They blamed me for the problem.They claimed it was my responsibility to make sure my computer was compatible with Windows 10 before installing it.
As if I could have foreseen an issue like this. This is a secondary computer "thank goodness".

However, how many Gremlins and compatibility issues did I fail "According to Microsoft" to realize I would encounter by excepting their "FREE" offer.????????

There must be more than 1.

Regards,Joe
Photo of nzhome

nzhome

  • 2 Posts
  • 1 Reply Like
I have a normal pc with normal software.  and Snagit 13.1.3 is slow and laggy as hell!    I don't care what interactions there are, I don't have nvidia, and I certainly have the latest drivers, because I play latest and greatest Call of duty, and Battlefield, that require standard drivers and standard video drivers and updates.     This is a Snagit problem.  my PC is $2000+ and it can't even run SnagIt,  yet it can run multi-million$ super lates games just fine and perfectly!
Photo of Jimmy Chaplin

Jimmy Chaplin

  • 6 Posts
  • 1 Reply Like
Seriously, try Firefox. But yes, Snagit 12 was a very bad decision by me. Previous versions work fine. I downgraded it to make it work again.
Photo of A geen named B

A geen named B

  • 2 Posts
  • 1 Reply Like

Has anyone figured out a workaround for SnagIt Editor slow / freeze / hang issue if it slowed on Win 10 OR after installing a large quantity of fonts? 30 seconds up to 3 minutes of freeze time in 12.x is what i am experiencing when I change from one option/tool to another in editor.

SLOW?     SnagIt Editor?     HOW?   AFTER ADDING FONTS ! The second additional FONTS WERE INSTALLED TO WINDOWS 10 Pro SnagIt Editor SLOWED TO A CRAWL and HANGS on EVERY CLICK

Literally, the second additional ttf/otf fonts were installed to the OS font container, SnagIt editor, immediately went form being able to edit a screenshot and email it in less than a minute, to that same job/action now taking no less than ten minutes to complete.

Recently, it has gotten so slow, my work as I am so heavily dependent on SnagIt my work, the little bit that is coming in, is suffering. For every minute I USED to spend working in SnagIt Editor, I am now spending 6 minutes or more.

A 5 minute edit in SnagIt Editor, now takes 30 minutes or longer. I had to finally install a 30 day trial of an competing graphics editor software product to edit screenshots in because the SnagIt editor issue has gotten just that bad.

In December, I wiped my Surface pro 3 (where I use SnagIt the most) and reinstalled Win 10 Pro (x64) , installed SnagIt clean without any of the old backup SnagIt files/images and it was once again the speedy product I loved. The second I installed the first 40 to 50 fonts, BOOM!  After I have added another 150 to 200 at random, the issue went from worse to not almost having a software that is not useable.

I can duplicate the SnagIt Editor Slow Issue. In fact, I can duplicate it to the point where once a screenshot is loaded and I click to add a text box, if I go to change the box to a callout from tools, SnagIT can take up to 2.5 minutes to unfreeze and respond.

 I can also fix/resolve the issue.. How? Fonts, at least for me on version 12.x. The fix for me to speed SnagIt back up, is not a fix as it involves removing all non-oem installed otf/ttf fonts.

While I have close to 600 additional fonts, I CLOULD minimize it down to 200 to 300, however I need those fonts installed as the second I do remove fonts and go back to the OEM default true type container for the OS, , it never fails, I have to go and spend MORE time searching for a font I have uninstalled which takes longer than SnagIt editor is taking.

What used to take me literally 30 to 60 seconds in SnagIt editor, once I add my font package, changing from one option/function to another or going from tool to image tab in editor can take as little as 30 seconds and as long as 3 minutes to unfreeze.


A side-note about SnagIt, the support and the SnagIt Team, from first hand experience over the years, both online and in-person...

While attending a Microsoft Exchange Server 2003 event in Vegas in 02 or 03, before SnagIt was as big as they are, I met some of the team, and was sold on their product. Since then, I have seen old and met new team members at Microsoft TechNet and now Microsoft Ignite events. I can say both personally and professionally as a technologist, that Techsmith is dedicated to their customers and to their products and I have faith issues like this will be resolved. They were so dedicated and had such an incredible work ethic at the Exchange Connections event, that the first day back in my office, I purchased bulk license for the staff at business I worked for and then once staff fell in love with SnagIt, I  (we, my IT team and myself) started to recommend the product to our 7600 Realtor members/staff and once I was involved with the National Association of Realtors RESO/RETS group, I recommended it to Realtors across the US, every chance I got. Over the years I received dozens and dozens of emails telling me how the loved the program BUT MORE IMPORTANTLY, how much they appreciated the SnagIt Support Teams knowledge, skill, expertise and speed. SnagIt/Techsmith has always had incredible support, but you have to use it first. I know for a fact, that they will work with a customer until the issue is completely resolved or they will refund the product if the customer looses patience and wants to stop trying to fix it.

They built an incredible software that if all apps laid out in a single notepad would contain hundreds of thousands of lines of code. Think about that alone, if an OS wasn't involved... if one character isn't correct in the code and was missed during debug, it could take a while to find it. Add an Operating System to the mix, and now not only do you have compatibility per OS, but because SnagIt is a print screen program, it uses core system services and dll's. THAT is a whole different ball game and raises the complexity of the program design and the lifecycle per version. It is a HUGE task and takes a herculean effort by a dedicated and extremely skilled program team to keep up to date with OS and other software whether its Office or other shared resource file applications form companies such as Adobe..

In other words, SnagIt while the capture feature may seem small, is a very robust, complicated and highly advanced custom application built specifically with the end user and that user's efficiency in mind. If you could have seen over the years, the dedication to the software and to the customer base that I have seen first hand, you'd understand what I mean when I say they are dedicated to you, to me, and to the software and getting the program working correctly, and the customer satisfied...

While I am not saying to keep a non-functional piece of software, I would encourage anyone to please open a support request if you are having issues, have patience with the support team member as they are only trying to personally help you, and stay the course.

What many people do not realize is that by reporting every issue, the support ecosystem at Techsmith and other software groups, get to see a large picture of what is going on, and the more data the support team has from more people the faster they can identify an issue of flaw that may have slipped through quality assurance testing before release, or which may have occurred after an Operating System update.....  The less an issue ius reported, the longer it takes for a support team to identify what could be a major issue and can compound other outstanding or even unreported problems....

IF you have an issue, IF you report it, if you have patience, what I can factually tell you is that Techsmith WILL resolve the issue IF you stay the course. Now, THAT type of support in the tech industry these days is rare. It is VERY rare and its something that technologists appreciate more than anything.

If you are not satisfied with the tech working your case, and you have been patient and have worked multiple times with that tech, politely ask the tech to escalate the problem to his or her supervisor and move your problem up the ladder as it WILL get resolved.... It may be technology and it may be software, but at the end on both sides is people, none of us are perfect. We do make mistakes, and we each think, work, and problem solve differently. ... Good people admit mistakes and work to fix the problem.. That I can confirm is exactly what SnagIt has and continues to do very well.



Photo of jonathanrstrong

jonathanrstrong

  • 11 Posts
  • 3 Reply Likes
I agree that tech support has been good, and professional. I had performance issues about a year ago with an older version of Snagit, and had patient and informed support helping me pursue the answer. In my case, it turned out to be a problem that had nothing to do with Snagit, but instead something between Windows 10, a flakey Intel video driver, and a piece of software from NVidia that was also running in the background (to share real time screen video for gamers -- and yes, my Dell laptop has both Intel and Nvidia display support).

Re: fonts -- I just checked, and I've got 728 fonts installed, and the latest version of Snagit is running fine on my machine. I do have a lot of memory -- no idea if that makes a difference. My Dell XPS 15 9560 has 32GB DDR4 and runs off an SSD, so it's generally very fast. But I had all these fonts installed before on my last machine (Dell XPS 15 9530 with 16GB DDR3 and an SSD), and Snagit was fine there as well.

(Edited)
Photo of sean.worthington

sean.worthington

  • 1 Post
  • 1 Reply Like
I found a work around. I have 2 x 4k monitors. If I go to display settings on my Windows and change it from "Extend" to "Duplicate" then it works fast. So I need to do this every-time I make a screen shot. 
 
Photo of jodzeee

jodzeee

  • 10 Posts
  • 10 Reply Likes
I'll have to try that. I had a feeling it has something to do with "extend" because I can see the dotted lines on the very edge of the screen it's extended to and it seems like it's trying to figure out what to do with that other screen over there.
Photo of Mika Lauronen

Mika Lauronen

  • 3 Posts
  • 3 Reply Likes
Snagit is VERY VERY slow here too. After reading this and other threads under this topic I can clearly see this problem have been around years and still there is no fix for it.

To save my very expensive time I now decided to stop using Snagit. I've been using this software over 6 years now but will change my screen capture software to an another one. Snagit is just too expensive to use.

Thank you very much and good luck.

btw.
I went to this open source app http://getgreenshot.org/downloads/
It's extremely FAST. Lot of options and the plugin system is just great !
(Edited)
Photo of Mika Lauronen

Mika Lauronen

  • 2 Posts
  • 0 Reply Likes
After 6 months of using and about 1000 captures the GreenShot application hasn't crashed once or done any other glitches I really can 100% recommend it as an alternative for the SnagIT. Very lightweight, fast and FREE.
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
Thanks for the tip about GreenShot, I like the way you can automatically paste to a word doc, not sure if I prefer it to Snagit 12 which works well on my computer. On the other hand you can't beat free.
Photo of Joe Morgan

Joe Morgan

  • 7069 Posts
  • 3847 Reply Likes
GreenShot made me curious, but lets be honest here.

It's primitive compared to SnagIt.
I watched a you tube video on it. It looks kinda like SnagIt 5 at best.

I didn't see anything about it being able to capture video either.

Regards,Joe

Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
Agreed, there are a few free products of course Snagit is the king and as long as it works on your PC it beats the others. Someone mentioned PicPic which I tried for a while good for simple screen shots - snappy like the older versions of Snagit.
Photo of Mika Lauronen

Mika Lauronen

  • 2 Posts
  • 0 Reply Likes
GreenShot is the best app for screen shots what I have ever tried or used.  Here is a list what you can do with the picture:



As said it is fast to install, update and USE. It takes only 15MB of your memory resources so it's also very lightweight.

So for those who are searching a good "utility like" screen capture application which "just" do the job the GreenShot definitely is a great alternative for a slow and massive Snagit.

GreenShot is free.
(Edited)
Photo of carl

carl

  • 3 Posts
  • 0 Reply Likes
Same here, using SnagIt 2018.2.1 64-bit...  By the time the crosshairs appear for a region capture, I forgot why I invoked it.  It looks like a lot of bloat comes along because the editor is bundled in with the capture.  Might make sense to separate the two.  SnagIt is almost always in my top 5 of processes working set memory.  It would be #1 but I always have some funky Chrome pages open.  Almost makes me want to back to WinCap.
Photo of mginat

mginat

  • 14 Posts
  • 4 Reply Likes
I use version 12.4.1 and since I moved to a T470 it's working acceptably - not super snappy but good enough to do the job. The slowest step is AFTER I capture a region for the editor to open.

This conversation is no longer open for comments or replies.