Archived and Closed
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I've been using SnagIt since it first came out, but this version sucks out loud. Never mind the fact that the interface has been so revamped that it's virtually new software, but if I want to take a screen cap, it literally takes about 30 seconds for the tool to respond. (Interestingly, the same thing goes for saving settings! And I can't even get the editor to launch.) I've uninstalled and reinstalled and cleaned my system and rebooted more times than I can count, and it still as horrible as ever.
This is a perfect example of how to lose customers.