snagit 12 not capturing audio windows 10

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  • Updated 2 years ago
  • (Edited)
I have the latest Windows 10 Anniversary.  I have Snagit 12.4.1 installed. I have tried the fix, installing the new TSCRec3.dll into the program directory located at C:\Program Files (x86)\TechSmith\Snagit 12,  I have Win 10 x64. I tried the .exe and the .zip fix.  I restarted the computer on the .zip fix. No difference other than Snagit 12 crashed twice during startup.  The third time I recorded and still no audio even though the recording monitor shows audio being recorded. 
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billjosephson49

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Posted 2 years ago

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vijayjangam1964

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I am facing the same issue and have requested Techsmith Support to help me find a solution. They have not responded to my request yet!
(Edited)
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Robert R., Online Community Admin

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Hi there;

We have not seen a case where applying the fixes located at: https://support.techsmith.com/hc/en-us/articles/226088987-Snagit-Windows-Snagit-12-Video-Audio-Not-W... have not addressed the issue that you are describing. Could you please open a support ticket so our agents can look into this behavior?

-Robert
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billjosephson49

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Sorry for not getting back on this.  The problem appears to be transient.  After some re-installs of Snagit, disabling/enabling audio, and installing a third-party microphone, Snagit is recording audio.  The laptop's built-in mic records poorly.  The third-party microphone works nicely.  The issue may be with the hardware compatibility with Win10 rather than Snagit.  I will open a ticket if the problem returns.  Thanks!

In addition the TechSmith fix is installed.
(Edited)
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vijayjangam1964

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Hello Robert.

Thank you for providing the steps to fix the problem; it worked. My SnagIt 12 now records audio.

Appreciate your help!

Thanks,
Vijay