Snagit 12 Screen/Video Capture Gets Stuck on a Frame Win10 v1703 (OS Build 15063.632)

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  • Updated 1 year ago
After Win10 update to version 1703 (OS Build 15063.632) I am finding that on Snagit 12 I suddenly have all video (screen) recordings get stuck on a single frame and it will stay that way through the rest of the video capture. It's very consistent and happens, typically, when there's a refresh in the application or browser being recorded (ex. clicking from a Google search result to the webpage displaying). I have work colleagues who report the same problem. Any chance this is a known issue or that there's a fix within Snagit 12? Some of my work colleagues use Snagit v12 and do not have this problem. Trying the Snagit v13 demo on the same computer (Win10 version and OS Build) I do not have this problem so it seems inherent to Snagit v12.
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tyler

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Posted 1 year ago

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