SnagIt 12 scrolling feature not working with Outlook 2016

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  • Updated 4 weeks ago
Using SnagIt 12, you cannot do a scrolling capture of content in Outlook 2016 emails.  I tried all preset profiles and even created a new custom one (per feedback on the FAQ's), but nothing worked.  Spoke with your chat support and I downloaded the 2018 free trial to check and that scrolling works.  But I didn't by 12 that long ago and was not planning to upgrade, but not being able to capture content in Outlook is a big deal (and not a weird or non-standard app by any means.)
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mark

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Posted 1 year ago

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Rick Grunwald

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It may only work in browsers. I have tried it in a couple of windows programs and it just locked up snagit. After restarting Snagit it captured a scrolling browser window flawlessly
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Rick Grunwald

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Yep just crashed Snagit again. In a program, it gave me all the arrows but when I tried to scroll it hung up
I smell a bug
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San.Jacinto

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I have the same need and the same problem. Isn't there any comment by the developers on this?