Snagit 13.1.0 latest with Win7 and 10 - I get an empty Snagit white window than cannot close unless I go to the Task Manager.

  • 1
  • Question
  • Updated 2 years ago
I have run the latest version on Win 7 and 10 with the same result.  Snagit interface opens, but so does a ~ 420x320 pixel white window.  It has an X to close it, but all it does is close the one click interface.  This small white window does not respond.  I have to go into the task manager to kill the process. 

Why is this window opening and can it be prevented opening?  Thanks.

Photo of sonicmach1

sonicmach1

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Fred Grover

Fred Grover, Champion

  • 2335 Posts
  • 333 Reply Likes
That seems like a weird behavior and I cannot get mine to do the same. If you have not done so yet I would suggest contacting TechSmith Support as they can help you and are better equipped to find the solution to what is happening with what you show above. The contact information for doing that is below:

TechSmith Support Information

http://support.techsmith.com/

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

Let us know what you find out by posting back here please if you do contact them which in your situation I would recommend doing. Sorry I could not be of more help but hope you find this information helpful. Thanks for posting and have a great day/night.

Cheers ~ Fred.