Snagit 13.1.3 is WORTHLESS!

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  • Updated 1 year ago
How is it possible for a company like TechSmith to put out a totally USELESS software application? I just tested Snagit 13.1.3 (trial version) by capturing a video clip that was playing on the screen (with sound) using the highest quality settings in Snagit.. Within seconds of playing back the recorded clip, the lip-sync is off. A few seconds later the lip-sync is WAY off!

I understand how Snagit is supposed to capture -- optimising the file size by not saving redundant frames (ie: frames that don't change during capture). Clearly, this doesn't work properly when capturing a video clip that's playing on the screen. If it worked, the audio would remain in sync throughout the entire recording. But the variable frame rate during recording throws the lip-sync totally out of whack.

By comparison, I recently captured a 2-hour program by recording a video at 30 fps that was playing on my computer screen (with sound) using liteCAM HD (from a company called RSUPPORT). The lip-sync was flawless throughout. Incidentally, I recorded at a data rate of 10 Mbps and the resulting .mp4 file was substantially sharper than the Snagit .mp4 file.

It's clear that I have no use for Snagit, and I'm certainly thankful that TechSmith offered a 15-day trial version.
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adita

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  • disappointed with TechSmith. Both Snagit and Camtasia Studio 8.6 have proven to be worthless for my workflows.

Posted 1 year ago

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Rick Stone

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Hi there

If your only purpose for purchasing SnagIt was for recording video, it likely is worthless to you.

Note that TechSmith (the company that makes SnagIt) also creates and sells an actual product that is intended to capture and edit high quality video. That product is named Camtasia. And if video is your thing, Camtasia is likely what would have worked much better for you.

To be very honest, because Camtasia exists, I've always been amazed that TechSmith even has a video recording capability built into SnagIt. I know that if the company were mine, I'd have issues with having the video capability there because they are more limited and if video is your thing, I'd want to steer folks to Camtasia. 

Cheers... Rick :)
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adita

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Hi Rick, and thank you for your reply. I have Camtasia Studio 8.6, however, it is also worthless to me. Sure, it can capture "lossless" .avi video from the screen, using the proprietary TechSmith CODEC, but the resulting .avi files are uneditable in Adobe Premiere Pro because the CODEC does not translate properly inside Premiere.

Years ago, I created dozens of professional tutorials on a Windows XP computer using a much older version of Camtasia as a capture tool and using the "lossless" TechSmith CODEC. I was easily able to edit the resulting .avi files in the much older Premiere 6.5. Terrific workflow. But it's no longer possible under Windows 10 (64-bit) and with any current version of Camtasia. Very unfortunate.
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Joe Morgan

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adita,

What version of Premiere Pro are you using?

 I have no problem using Camtasia 8 recording in Premiere Pro 2017 recorded with ..........

 Regards,Joe
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adita

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Hi Joe... The settings you show above are the ones I'm using. I am currently working with Premiere Pro CS6. However, I downloaded a trial version of Premiere Pro CC and had the same problem -- the playback is corrupted inside Premiere.

Are you using the "native" .avi files that come out of Camtasia, or are you converting them to .mp4 and then bringing those into Premiere Pro? I can successfully bring .avi files that are first converted to .mp4 inside Camtasia Studio, into Premiere Pro, but that defeats the purpose of using the "lossless" .avi files.
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Joe Morgan

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I recorded a short .avi using Camtasia 8 and imported that directly into Premier Pro CC. Then, out of curiosity, I recorded a .trec and extracted the contents through the editor.The extracted avi loaded into PP without a hitch as well.
I haven't had Premiere Pro CS6 installed in quite some time and cannot test anything for you.I don't edit Camtasia recordings in PP.
Others have reported problems with recordings in the past https://feedback.techsmith.com/techsmith/topics/editing_camtasia_files_in_premiere
Using a video converter might be your best option. Convert it to a high quality avi and you should loss any video or audio quality.
I don't know if your running the most recent version of CS6 or not.You can still download all the updates here. http://supportdownloads.adobe.com/product.jsp?product=98&platform=Windows

I'd like to hear back form you when you figure out where you stand.I'm pretty sure video conversion is the key.
Good luck,Joe
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adita

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Hello Joe... I just downloaded the 7-day FREE trial version of latest Premiere Pro 2017 and installed it on my Windows 10 PC. After importing the .avi clip that I recorded with the 15-day trial version of Camtasia Studio 9, the result was identical to what I'm getting with Premiere Pro CS6 -- corrupted playback. So this combination is simply not going to work for me.

I'm getting great results recording with liteCam HD, but since I bought Camtasia Studio 8, I'm always keen to find out whether the latest version has fixed the problem. For me, it has not.
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Joe Morgan

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Your missing some kind of a codec update or something then.Maybe it's your graphics card? I don't know.

I would contact tech support while there still supporting Cam 8. They can probably figure it out, what do you got to lose?

This is a Free Service...............You can Contact CHAT or Submit a ticket

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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adita

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Hello Joe... Based on how many comments confirming my problem there were in the feedback link you provided above, it's clear that I'm not the only user experiencing the playback glitches in Premiere Pro.

I submitted a support ticket on this issue about a year ago and there was no resolution.
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Joe Morgan

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Well, there's always video conversion.Most videos convert extremely fast.A 10 min video should convert in about 1 min or less in most cases.But if your other recorded works as well, it doesn't really matter.