Snagit 13.1.4 crashes on Windows 10 1703

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  • Updated 10 months ago
Snagit 13.1.4 crashes on Windows 10 1703.  SnagIt crashes on screen captures, the editor crashes, etc.  It's very painful to utilze.
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cbernier

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  • frustrated

Posted 1 year ago

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Jeff V. Pulver

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The scanner function does not work with 13.1.4. Snagit cannot find it. It has worked with other releases of Snagit. I have an open incident with Technical Support.

I also get an occasional crash; however, that has been also happening with the last few releases. I have opened an incident with Technical Support as it happens randomly and I do not know what I was doing before it happened as I am not in "debugging mode."

I just went to the Event log and found the below event. It seems several of the crashes is with the same rundll32.exe. Hopefully a TechSmith techie is monitoring the posts here.

Faulting application name: rundll32.exe, version: 10.0.16299.15, time stamp: 0x7517ae00
Faulting module name: AnimatedGIFSource.dll, version: 1.0.0.2, time stamp: 0x58503726
Exception code: 0xc0000005
Fault offset: 0x00000000000079ed
Faulting process id: 0x5f40
Faulting application start time: 0x01d351d274608138
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\Program Files\TechSmith\Snagit 2018\AnimatedGIFSource.dll
Report Id: c11e332f-c7e7-4e04-9822-f9d77cb8a29d

Cheers,

Jeff V. Pulver
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al_betts

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This has been happening to my Windows 10 computer as well. Pease issue a revision. Thanks. 7_3-451-7486
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Latency McLaughlin

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Please fix this version.  It BREAKS Windows Media Player  -> Cast to Device.    Had to reinstall Windows 10 v1709  to validate that it was in fact not the OS.

As soon as I removed SnagIT, the 'Cast to Device' feature worked again.

According to the VS2017 debugger, it had something to do with not able to find AnimatedGIFSource.dll or access violation or something.
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Ahmed Said

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Windows Media Player -> Cast to Device crush issue can be fixed by deleting the following key from the registry editor

Delete "{0EC66815-7C3A-48B4-9A5E-4E4257BBD39C}" from "HKEY_CLASSES_ROOT\CLSID"

Until Techsmith solve this issue you can continue to use snagit and use cast to device
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Latency McLaughlin

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Thank you!  This fixes my issue.

The CLSID gets added upon installation.  I am using the latest version.
(Edited)
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Ahmed Said

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Yes, the Snagit installer register the library during the installation process
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al_betts

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Tried this solution with this result. I'm on Windows 10 Pro version 1709 OS Build 16299.125. 
{0EC66815-7C3A-48B4-9A5E-4E4257BBD39C} could not be found on my system.

On the other hand both my computer and Snagit have been running without any issues. 
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Ahmed Said

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You may have another version of Snagit, so may be you have a different CLSID
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Andreas Kruse

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I'm a user of Maxon Cinema 4D, which started crashing on certain events. Maxon's support has tracked down the reason for this to SnagIt's "AnimatedGIFSource.dll". Unless there is a solution to this I will have to uninstall SnagIt (I'm using the latest version, by the way, on Windows 10).
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Latency McLaughlin

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See my post related to this issue above.

Delete "{0EC66815-7C3A-48B4-9A5E-4E4257BBD39C}" from "HKEY_CLASSES_ROOT\CLSID"

After installation!
(Edited)
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Andreas Kruse

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Works like a charm. Thank you so much!