snagit 13 breaks Windows 10

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  • Problem
  • Updated 2 years ago
Snagit13 running in background (as normal) Windows 10 wakes up and error says SnagIt caused a problem and was closed. Have to re-boot to recover my desktop. Uninstalled 13 and re-installed 12. Problem seems to be solved.
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gary_bauer

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Posted 2 years ago

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sitedev

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I have the same issue as well as other problems. I updated my Windows 10 to the latest build and now I can only do a region capture. Nothing else works at all and just crashes SnagIt 13. Considering going back to version 12.
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Joe Morgan

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sitedev,

I don't know why updating Windows 10 would break SnagIt. To the best of my knowledge, everything is working correctly on my fully updated Windows 10 machine.

The why is not as important as fixing SnagIt 13.I would try re-installing SnagIt 13.If that doesn't fix the problem I would contact support and let them sort out the problem.That's what their there for.

This is a Free Service. Submit a ticket at,

       https://support.techsmith.com/hc/en-us/requests/new

Or call, >>>

 Toll Free: 800.517.3001 (U.S. & Canada Only)

8:00 AM to 7:00 PM EST Monday through Friday

Regards, Joe

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Seth Davis

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Similar issue - SnagIt 13 seems to hang up the Windows 10 reboot.  When reboot is necessary (e.g. update installed from MSFT) the reboot hags with a message saying the following application is preventing the reboot "SnagIt". need to manually close.  causes problems when expecting automatic unattended after hours reboot.  just hangs.