Snagit 13 does not work with windows 10 build 14915.rs_prerelease.160826-1902

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  • Updated 3 years ago
Found that Snagit 13 does not work with windows 10 build 14915.rs_prerelease.160826-1902.  Editor will not load.  Techsmith offered no remedies after extended remedy attempts by Jason L
He was asked why Snagit 2.4.1 works flawlessly with this latest build but their new 13 does not.
Jason L acknowledged that 13 does not work with windows 10 pre releases and took no responsibility for their inadequate testing with these new releases.
No remedies offered and they closed my ticket without remedy.
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ruledl

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Posted 3 years ago

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Robert R., Online Community Admin

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Official Response
Hi everyone!

Just wanted to follow up on this conversation as far as operating system pre-release builds and previews are concerned (like the Insider Preview).  We do perform internal testing on beta and preview builds of Windows and Mac OS X, however TechSmith products are not supported on these preview and beta builds. With that in mind, we do still value your feedback if you are running into an issue on a beta or preview OS!  While we may not have a fix for the problem, it is still helpful for us to hear from you.

As always we appreciate your feedback and remember that those of you that are experiencing technical issues with TechSmith products are urged to open a support ticket at https://support.techsmith.com/ so our dedicated team of Support Specialists can assist you.