snagit 13 editor ribbon and quick access toolbar (QAT) vanished

  • 3
  • Problem
  • Updated 3 years ago

I was trying to move the highlighter, text and callout tools to a visible part of the toolbar or menu or whatever you guys call it.  The highlighter moved ok, so I next tried to move the callout tool.  Even though I had the selected the callout tool, the SnagIt editor toolbar item moving message indicated I was moving the arrow tool.  I assure I was not!

SnagIt editor then locked and after several minutes of waiting I finally forced close the editor windows and reopened.  That's when all of the items I mentioned in the subject line went missing.  Below is a snapshot.

I rebooted the PC and tried opening the SnagIt Editor again but got the same results.  I then re-ran the SnagIt 13 installer file and selected repair.  After running for a short while, a message appeared that the repair was successful.  Opened the editor and still no toolbars, ribbons, etc!

Rebooted and reran SnagIt editor and guess what - still no toolbars, ribbons, etc. 

I literally have no time to waste on crap like this right now!  Please, can someone let me know how I can get this fixed ASAP!

I see so many people unhappy with software nowadays and SnagIt is no different.   It's so disappointing to pay good money, not once, but several times for version upgrades and the software's reliability is just getting worse every year.  What's happened to programmers?!  And quit making major UI changes with every major release of the software!  I use lots of other software and between all you guys I waste more time messingaround with programmer issues than doing real work!

Photo of RiteBrain


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Posted 3 years ago

  • 3
Photo of philo89


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This just happened to me as well, and it's keeping me from working. 10 years a Snagit customer and this one bug will send me elsewhere. Fix it. 
Photo of cford


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This happened to me as of a week ago. After installing the latest version 13.1.1.
Photo of Terri Shutt

Terri Shutt

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Ditto!  I've had problems for a week now since upgrading to 13and been unable to get it fixed.  I loved SnagIt and I used it almost daily.  Now it's totally worthless until I can get this problem fixed!!!!!!