Snagit 13: How to disable the drop shadow in the Snagit Editor when one captures an image?

  • 4
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
The new Snagit 13 editor applies a drop shadow to any capture image. It may sound cute, but in fact it makes readability more difficult, i.e., the determination that the capture is clean and does not include any extraneous graphical information. Is there a way to disable it? Thank you!


Photo of MICHEL DUPAGNE

MICHEL DUPAGNE

  • 5 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 4
Photo of Rick Stone

Rick Stone

  • 5530 Posts
  • 2609 Reply Likes
Hi there

No way to disable it that I'm aware of. I saw it mentioned in another thread.

However, in my own view I don't have the issue with seeing whether I've captured something unintended or not. Seems pretty clear to me. Have you tried zooming in?

Cheers... Rick :)
Photo of Kelly Mullins

Kelly Mullins, TechSmith Employee & Helper

  • 2886 Posts
  • 643 Reply Likes
Hello,

That shadow is part of the canvas outline, not part of your image capture.

That was changed from a black line (V12) to the shadow (V13) to allow people to more clearly see the perimeter edge of the canvas.



I hope this helps!

Kelly
User Assistance
TechSmith
Photo of gmelerine

gmelerine

  • 27 Posts
  • 29 Reply Likes

I agree, nothing could be clearer than a black line around the canvas. Not sure why a blurred shadow was added but there should be a way for the user to turn this off.

Thanks,

-Gary

Photo of jean marc cierniewski

jean marc cierniewski

  • 23 Posts
  • 16 Reply Likes
when i want to put shadow to the picture, i have a shadow and a shadow and so i don't see exactly the picture i have.
Please let us turn of this.
Photo of trevor

trevor

  • 25 Posts
  • 19 Reply Likes
It seems there is lots of support and an ongoing concern about the new 'feature'. I did prefer it without, also. Was there actually a big push from the users to incorporate this 'new feature'?
(Edited)
Photo of MICHEL DUPAGNE

MICHEL DUPAGNE

  • 5 Posts
  • 0 Reply Likes
Thank you for all the feedback. From a pure design and usability standpoint, it is always better to have a clean black border on the canvas as the default. I would suggest to the Snagit developers to at least consider a toggle on/off approach for this feature.
Photo of lois

lois

  • 3 Posts
  • 1 Reply Like
This drop shadow makes it more difficult for me to see a clean edge to my captures. I also like the clean black border better. I think the ability to turn off the drop shadow is a great idea.
Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
I agree.  A simple black line is best.  If there are users that disagree then make it a system option that you can toggle on / off
Photo of gmelerine

gmelerine

  • 27 Posts
  • 29 Reply Likes
Not sure why 7 months of complaints and Snagit still hasn't given users the option to turn this off. This highlights a major problem with the way TechSmith has handled the v13 release: ignoring its loyal customer base and forcing "cute" but counter-productive design changes is the best way to lose clients.
Photo of Paul

Paul

  • 1637 Posts
  • 1220 Reply Likes
Agreed.  How hard can it be?  There is already a preferences screen, so it's easy to add an item - along with a related ability to turn off drop shadows on all drawing objects.(I have posted that requirement separately)
Photo of marym

marym

  • 2 Posts
  • 0 Reply Likes
There is also a drop shadow on every text object, which cannot be disabled or removed.  This is garbage.  
Photo of Dubie

Dubie

  • 1385 Posts
  • 1107 Reply Likes
On most objects while selected, you can get rid of the drop shadow in the Tools Properties  under Shadow by turning the opacity down to "0".




Dubie:)
(Edited)
Photo of Paul

Paul

  • 1637 Posts
  • 1217 Reply Likes
Actually the official way to do it (as described by product managers) is to click on the 'Shadow' box.  You will see a little grid of nine squares.  See the one that's selected?  Click on it so it disappears and so will the shadow.  Once you know, it's obvious, but discovering it is not easy.
Photo of Dubie

Dubie

  • 1385 Posts
  • 1107 Reply Likes
Of course I missed the obvious and went the long route :)  That's to easy,  goes right over your head. Something learned today !!
Photo of ascalondavis

ascalondavis

  • 1 Post
  • 0 Reply Likes
so is there a solution to this yet? it is very annoying!
Photo of seanmcgu

seanmcgu

  • 3 Posts
  • 3 Reply Likes
Yes, there is. Please see Paul's post two posts above yours.
Photo of lois

lois

  • 3 Posts
  • 1 Reply Like
That may work on the text box but the shadow for the picture itself does not go away for me.