Snagit 13: internal error unable to retrieve information on folders

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  • Problem
  • Updated 11 months ago
Error message when trying to launch application. uninstall and reinstall- same error.
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Cole Uden

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Posted 11 months ago

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Photo of Ed Covney

Ed Covney

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Is there anything else unusual happening?  Are you virus and malware free?  Have you checked your hard drive for errors? ("chkdsk /f" @ cmd prompt)  Any impending Windows/device driver  updates?  Have you made any recent hardware changes?

Exactly, what is the error?