for me is not help much.
I am using the latest version of Snagit 13.1.3 and the problem still exists for me. Same OS as the original poster. Windows 10. Every time I use Snagit from One Click, the mouse cursor is captured. despite the that capture cursor is disabled in both All in One and Image. Has Snagit still not fixed this even after so many updates? Is anyone listening to this bug at Snagit tech???
I was able to fix this issue (finally). In the bottom left corner of the SnagIt window, click on Presets. Then click on the "gear" icon to the far right of Image then choose Edit. I discovered that "Capture Cursor" was set to On. I didn't realize that it was a separate setting than the All-in-One Image setting. This instantly removed the cursor during a capture.
I don't know if this will fix everyone's problem, but hopefully it will at least help some!
What I've done:
- Turned off capture cursor on all in one
- Turned off capture cursor on image
- Turned off capture cursor on video
- Turned off these 3 settings in the 1 preset I have, which has no shortcuts and I don't even use
The only resolution was to build a new preset, per comment from rwhitacre above and turn those settings off. I re-mapped my shortcut to my preset and it now works as expected.
Very disappointing that this one minor, but very common use case, is still an issue after 3 years
Because I figured there was just no way to get it not to capture the cursor, I went to my Mac's Accessibility Settings and made the cursor as small as possible...and guess what? It no longer captured the cursor! I even then set my cursor to larger, and it kept working, and didn't capture the cursor. So, apparently, just changing the cursor size in the Mac's Accessibility Settings AFTER having told Snagit not to capture the cursor jogged something to make it start working.
Try it, see if it helps you too.