Snagit 13 - prevent Editor from appearing on taskbar after capture?

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Hello - I'm running snagit v13.0.3 on Windows 7 Pro, and I have a capture profile to capture a region and then directly save it to a file without opening the snagit editor.  However, the snagit editor is always appearing minimized on the taskbar after capture, even though I have "Preview in Editor" turned off for the profile.  (If I turn that on, then the editor appears maximized, not minimized to the taskbar).

Is there a way to make the editor not appear on the taskbar at all if "Preview in editor" is off (I believe that is how it worked in snagit v12)? 

Thanks in advance.

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SnagitMonkey

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Posted 2 years ago

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Dubie

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Check if you have "Keep editor running in background" unchecked

In the Editor go to Files>>Editor Preferences>> Advanced tab



Hope that Helps
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SnagitMonkey

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Hi Dubie -

Yes, I have "Always keep editor running in the background" checked.  You are correct, if I uncheck that then the editor no longer appears minimized on the taskbar.

However, the downside of unchecking that is that other profiles have the "Preview in Editor" set to ON, and for those profiles the editor will come up immediately since it's already running in the background.  Otherwise the editor has to launch and load from a cold stop, and it takes several seconds for that to happen.  So keeping "always running in the background" checked is how I've always kept it in Snagit v13.x and Snagit v12.x as well.

Please note, in Snagit v12.x you could have "Always keep editor running in background" checked and "Preview in Editor" OFF, and the editor would not appear minimized on the taskbar at all.  That, in my mind, is the desired behavior.

It seems Snagit v13.x no  longer does that - Preview in Editor causes editor to appear minimized on the taskbar - which makes me wonder if that is a bug or on purpose.

Thanks!

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Rick Grunwald

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This is a BUG for sure - Keeping the editor running in the background should NOT invoke when it is shut off in the profile
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SnagitMonkey

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I agree with you.  However, I submitted a ticket to snagit support and they said that this is intended behavior in v13.  They said the reason is because unlike in v12, v13 now always saves captures to the editor library.

However, I tried it in v12 and it seems that it also saves new captures to the editor library by default, just like v13 does.  The Snagit Editor Preferences Help text in v12 and v13 seem to indicate this as well.

Here is the Help text in v12 regarding "automatically save new captures to library":

"By default, Snagit automatically saves new captures in the library. Disabling this option, closes and deletes any unsaved captures when Snagit Editor closes. It is recommended to keep this option enabled."

Here is the Help text in v13 for the same:

"By default, Snagit automatically saves new captures in the library. If this option is disabled, any unsaved captures are closed and deleted when you close Snagit."

So the default "automatically save captures to library" behavior appears to be the same in v12 and v13. 

But the "Preview in Editor = OFF" behaves differently:  in v13, the editor appears minimized on the taskbar, while in v12 it did not.  Seems to me that the v12 methodology is the preferred way - if Preview in Editor is OFF, the editor should not appear minimized or otherwise at all.

So I agree with you:  to me this seems like a (admittedly very minor) bug in v13 - but TechSmith seems to think it is not a bug.

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Rick Grunwald

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Not so minor. When I shut of "keep the editor running" NOTHING invokes the editor even the profiles the haf the editor set to ON
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Neville

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I raised this issue about 5 months ago here in the forums, just after Snagit 13 was released.
https://feedback.techsmith.com/techsmith/topics/list-of-bugs-in-snagit-13

Essentially, the capture option 'Preview in Editor' is ignored in v13. Whether you like it or not, the Editor is opened up and appears on your taskbar after you've taken a capture.

In that discussion 5 months ago, I explained clearly why this is undesirable. It sounded like Chris Larson took the feedback onboard. So it's discouraging to hear that as recently as a few days ago, Customer Services are still saying that this bug is expected behavior.
(Edited)
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Bob Lewis

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It must be a bug. Why would it be that way otherwise. Bug bug bug bug.
(Edited)
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Neville

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Unbelievably, this still hasn't been fixed in v13.1.0.
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Rick Grunwald

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v13.0.3 and the behavior remains. Is Techsmith even listening to customers? Intended behavior? Only for someone who doesn't have to actually USE snagit on a regular basis. Many of the so-called changes don't make any sense even if you try to learn them thoroughly
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SnagitMonkey

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This issue is still not corrected in the new v13.1.0....
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SnagitMonkey

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I believe TechSmith should make this behave like it did before in v12.x:  the Editor should NOT appear on the taskbar if the capture profile does not have "Preview in Editor" selected.

To emphasize the point:  if you do not have "Preview in Editor" set in your capture profile, and if you do not have "Automatically save new image captures in the library" set in the Editor Preferences, then after taking a capture the Editor will appear on the taskbar and the Editor will be empty.  That doesn't seem to make sense.

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Rick Grunwald

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It used to be clean. I could set up profiles to only go to the clipboard and they would work. Now they are broken, unless I want to stop what I am doing and reconfigure Snagit. Then when I am done, reconfigure snagit again as I usually want thing to go to the editor
Techsmith! Someone's bright idea is not working for customers in a production environment. I am not being snotty as I have experienced a LOT of "it seemed like a good idea at the time" moments myself 

Dubie mentioned that you cn reconfigure snagit by turning off the "Always keep editor running in the background" but that is the work around, not a fix.
The only thing "Always keep editor running in the background" should be controlling is whether you want to use memory to ... keep it running or not
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dominic-lavoie

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I don't know if it is related or not but the editor opens when I cancel a capture with escape. Did not find anyway to stop it from doing that. The closest is the option to close the editor with escape but then again the editor is not the active application so it does not respond to the second escape without first clicking on it. I would really like to know in which context someone would like to editor to open when canceling a capture!!!

12 was not doing this insanity.
(Edited)
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SnagitMonkey

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Dominic-lavoie:  yes, it seems it is related.  I have reported this as a bug to Techsmith, but they seem to think it is "as-designed".  I disagree with that:  to me this is a bug and it did not do this in v12.x

Rich Grunwald:  unchecking "keep editor running in the backgrond" in Editor Preferences is not really a workaround.  As is noted earlier in this thread, unchecking that means the Editor will take significantly longer to load when you do want to use it.  Besides, this issue/bug is really about "Preview in Editor" - which is a distinct and separate concept from "keep editor running in background".

Basically, in v12.x the "Preview in Editor" profile setting was implemented correctly as governing whether or not the editor would open with the image after a capture.  If "Preview in Editor" is unchecked, then the editor is not loaded and nothing is previewed in the editor and therefore the editor will not appear on the taskbar.

In v13.x, if "Preview in Editor" is unchecked, it is incorrectly implemented as "Always Preview in Editor AND Minimize to Taskbar". 

In other words, in v13.x "Preview in Editor" ALWAYS displays the captured image in the editor - the only difference when this setting is checked or un-checked is whether or not the Editor will appear maximized or minimized.  This is a bug, I think.

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Rick Grunwald

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Absolutely. One would THINK that the the editor use would be controlled in the profile. I have a profile that repeats the last capture area and copies to the clipboard. Worked great in 11 & 12 but is now broken. The setting for clipboard (only) now opens the editor anyway ... and leaves me a MESS to clean up when all I wanted to do was copy a screen area and paste it into an email.
I hope they really rethink this as some of these changes have broken the workflow for many people
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dominic-lavoie

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"but they seem to think it is "as-designed"

I challenge any Techsmit employees or really anyone else to demonstrate to me a use case where a user would want the editor to open after cancelling a capture.

Why would the editor open to show nothing!?
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SnagitMonkey

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I just tried the new v13.1.1 update, and it seems TechSmith has corrected this issue, this is great news indeed.

Thank you everyone at TechSmith for working hard and putting this new v13.1.1 release together, your efforts are much appreciated.  Thanks again.

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dominic-lavoie

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Yes  it is...yes it is :)
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Neville

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It's been half-fixed. The last capture you took still gets opened inside the Editor in the background (despite the capture setting saying not to), it's just that the actual Editor window itself now no longer unexpectedly opens. But when you right click the tray icon and choose to open the Editor, instead of seeing the Library view, you see that the Editor has already gone ahead and opened/previewed the image already.
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dominic-lavoie

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Could you detail the  steps to reproduce your problem because either I can't reproduce or I don't understand the issue clearly.

I tried several things and  every time I escape a capture the editor stay's in the state I left it. And I believe this is the best default behavior.

If you mean that the editor should always open in library view, I totally disagree on this.
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Neville

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@dominic-lavoie
Read the latest post I just posted at
https://feedback.techsmith.com/techsmith/topics/list-of-bugs-in-snagit-13

When I choose not to Preview in Editor, then it shouldn't open the capture in the Editor at all, even in the background.

I agree with you that the Editor should stay in whatever state I last left it in. But that doesn't happen now. Try leaving the Editor in the Library view, then close it to the tray, then take a few screenshots with 'Preview in Editor' turned off. Open up the Editor again and you'll discover that it has been going ahead and opening the captures in the background anyway. You'll see the latest capture already open in the Editor, instead of the state you last left the Editor in, i.e. the Library view.
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dominic-lavoie

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Yep got it and  reproduced it, but I am part of the users that leave that on, so i don't suffer from this. Nevertheless  you should not have to suffer either :)
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graham.peace

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Seems that this very illogical behaviour of the editor prevails into version 2018.

If I set a slider button, not to preview in editor, I expect the image not to be copied to the editor. It means I just want to copy the image as captured to somewhere else and I don't need to edit it.

It used to work like this in earlier versions and I got along fine with it. I've lost count of the number of times I've tried to understand which setting it is that I'm getting wrong when a capture ends up opening the editor.

Should have just come here first and looked in the community for the answer. Could have saved myself a lot of wasted time.

Great application, but this is stupid, illogical behaviour.