Snagit 13 system audio quality

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  • Updated 2 years ago
I moved from Snagit 11 to 13 and finding that system audio quality is extremely poor, almost like 8 bit sampling.  I cant locate if there is a way to adjust sampling or change settings.

Thanks,
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John

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Posted 2 years ago

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Dustin Smith

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It appears that the latest cuts of Techsmith products are no longer MP3 friendly...  all the apps appear to want WAV audio to start with or they get crabby.  Not sure how this is a win, but....
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Joe Morgan

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SnagIt 13's audio is terrible and you cannot adjust it's quality.

 It's produced at mono and saved using a very low kbps.

Audio doesn't require a huge footprint with regards to overall file size to sound good. The decision to provide low audio quality with 4K screen capture makes no sense to me at all.

 If you want small files, lowering the quality of the video by 100kbps and allocating those kbps  to the audio file.Couple that with stereo output and you should be good to go.

  Narration is about the only thing tolerable version 13 reproduces. If you try to capture a music track it's a bit like dragging your nails across a blackboard.

Regards,Joe


(Edited)
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John

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i'll install 12 and see if audio quality improves.  do you know if key from 13 can be used on 12?
(Edited)
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Dustin Smith

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Not sure... I do think my 12 license worked on 13 but not sure if it goes the other way
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Fred Grover, Champion

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Someone may correct me if I am wrong here but I do not think it will work for a Snagit 13 to License SnagIt 12 or vice versa as they are two different versions and each version requires a new License Key except when upgrading for example from 12 to 12.0.1 etc. and 13 to 13.01 etc. If you still have the email that TechSmith sent you when you purchased the software then it should be able to find that information in that email and if not follow the steps below.

You can do a software key lookup from the link provided below and it will be sent to you from TechSmith will all of your Products that were purchased and licensed with the License Keys.

https://www.techsmith.com/support/lostkey.asp

And here is a link to the FAQ for Licensing Information for you also and if you cannot find an answer to your question then contact TechSmith Support and ask them which is a free service and usually they get back within 24 - 48 hours during business hours.

https://support.techsmith.com/hc/en-us/articles/203732878-License-and-Software-Key-Frequently-Asked-Questions-FAQ-

The TechSmith Support Information is below if needed.

TechSmith Support Information

http://support.techsmith.com/

Phone: +1.517.381.2300
Toll Free: 800.517.3001
(U.S. & Canada Only)
8:00 AM to 7:00 PM EST Monday through Friday

I hope this helps answer your question and you find it useful. Let us know what you find out and if this issue gets solved by posting back here please. Thanks for posting and have a great day/night.

Cheers ~ Fred.
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Fred Grover, Champion

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Joe is correct and I would also add that when using audio from another source you never know what their settings ere unless you check the Properties of it as in his screenshot shown. There are numerous things that can cause audio problems and issues when it comes to the settings. Especially when using .mp3 files from my experience as it is a compressed audio format as to where the .wav format is not compressed but does create a larger size file and when rendered/produced to .mp3 after editing will sometimes give better audio or not. SnagIt however does not have as good of audio editing or settings as Camtasia Studio does but even with Camtasia I still use Audacity or Adobe Audition for editing my audio and then importing it back into Camtasia Studio as TechSmith is more of a screen recording app that has some audio editing capabilities but not for what most would use it for or need it to do or accomplish the sound they are looking for in the end run. It is not a true video editing software like Adobe Premiere, Sony Vegas Pro, Etc. that have better options for editing audio in my opinion. Keep us updated on what you figure out and contact TechSmith Support if needed as they may have a solution for it or not. Let us know by posting back and have a great day/night.

Cheers ~ Fred.
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Joe Morgan

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Two points,

SnagIt activation keys can activate the version of SnagIt it was purchased for. Plus, any previous "Major releases".
Heck, you could download and activate SnagIt version 4.3 from 1999 if you wanted to.I gotta believe there's some compatibility issues, but you could activate it with a SnagIt 13 key if you wanted to.

I contacted TechSmith about SnagIt's poor audio quality myself. This goes back to SnagIt 12 actually.

I sent tech support my original video files. They were high quality music videos with good sound. I captured them with the SnagIt screen capture and produced them, I sent them the SnagIt videos as well.The sound quality of the SnagIt videos were abysmal and hard on the ears by comparison. 
After analysis, I was told by tech support that basically, that's as good as it's going to get. There are no changes planned to improve the audio quality. They haven't changed or improved anything with version 13 as far as I can see.

I still find it hard to believe that poor audio capture is acceptable to TechSmith. There are free screen recorders that can capture cleaner sounding audio.

Now, SnagIt does record directly to a MP4 file. But that doesn't mean you cannot capture quality sound.
 The captured audio is so poor, there's not much improving  it in post using audio software.  
Improving the quality of the audio capture would be able to correct it.

If this sounds like I'm complaining about this, that's because I am. The standards are far to low. If they wanted to fix this, they certainly  could have by now.
 
Regards,Joe
(Edited)
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Dustin Smith

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My experience has been that audio eats way more memory and bandwidth than video... particularly quality audio... kinda the whole reason MP3 was invented... Snagit 12 and Camtasia 8 seemed much better mannered about audio... I'm betting this whole problem will prove to be a codec licensing issue... somebody trying to save some money with these upgrades... shocking I say....
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Joe Morgan

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I don't follow your logic.

The audio contained in this particular video sounds great.

The video consumes 4,900 kbps.

Audio......................... 165kbps.

(Edited)