SnagIt 13 UI - I miss the Ribbon

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  • Updated 3 years ago
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  • (Edited)

I've been using SnagIt since I can't actually remember. I like change, and I always update when a new version is made available.

We're all now well used to Ribbon style UIs with Microsoft and CAD packages.

Why would you make such a change to the UI for SnagIt 13 though ! It's just terrible !

I don't want to switch between Effects and Properties, I want them all to be available on demand.

And I had to pay for this upgrade !!!

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paul.phillips

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Posted 3 years ago

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Chris Larson, Snagit Technical Product Manager

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Official Response
To add on to what Daniel said, the changes to Editor were made to further several goals:


  • Allow you to use tools and effects at the same time

  • Make the interface initially more approachable

  • Promote and support customization of tool placement

  • Expose more of the power of Snagit, while not coming off as overwhelming

  • Put us in a better place to scale the UI as we add tools, effects, and other features


We refined this with several betas over the last year and a half with a mix of new and existing users. And it got great reviews. I, too, like the ribbon for certain tasks, but it wasn't meeting the needs of a majority of our customers for the reasons above. More details below if you’re interested.

Quick pro-tip: In Snagit, on Windows, you can hit Ctrl+[Number at the top of your keyboard] to switch between the tool slots in the toolbar. That coupled with customization that Daniel mentioned, is a pretty great gain to efficiency.

That all said. We’re always interested in what we can do to make things easier.
So far, I’m hearing that there is excessive mouse movement to switch between tools and move to the properties. Which do you all  find yourself using more? Quick styles, properties, or a mix?

Some further explanation of why that changes were made:

Allow you to use tools and effects at the same time
Like Daniel mentioned: In Snagit 12, you had to switch between the Tools tab (for markup tools and quick styles) and Images tab (for effects). They weren't visible at the same time.

Make the interface initially more approachable
The interface came off to new users as complex and they would abandon Snagit entirely. 

Promote and support customization of tool placement
Previously with the ribbon, you could customize it with the Quick Access Toolbar. But the buttons were second class citizens. They were tiny 16x16 pixel buttons at the very top of the Editor. And we had reports and saw people using those throughout their day and not using any of the rest of the ribbon. So it was 95% wasted space for them. So we better supported customization by allowing you to add/remove/reorder tools, menu items, effects, and share destinations on the toolbar.

Expose more of the power of Snagit, while not coming off as overwhelming
The ribbon required a lot of exploring to find features. There was a  lot of functionality hidden in dropdowns. That gave us two problems: users weren’t being as successful as they could be because they didn’t know what they were missing and we had others that weren’t buying Snagit because they didn’t know what they were missing. By exposing more properties in the side panels, we saw a marked increase in discoverability and long term use. So that was a success.

Put us in a better place to scale the UI as we add tools, effects, and other features
By adding more tools to the Tools tab on the Ribbon, we lose space for the quickstyles and other properties. This just wasn’t going to be scalable going forward. And breaking up tools into separate tabs was going to exacerbate the discoverability problem and be far less efficient.
(Edited)