SnagIt 13 UI disappointing

  • 19
  • Problem
  • Updated 4 years ago
  • Acknowledged
I have to say SnagIt UI has gone backwards.  Selection of colours for borders used to be a single click, with a choice of a variety of colours and varying shades...the new color picker is awful and I can't easily or even add specific colours I use.

It reminds me of a product going back called ACDSee, which absolutely owned image management, then they did a UI feature upgrade and broke the core stability, suffice to say customers left in droves.

I'm going back to 12...did you even get feedback from customers that specified the new UI, or did you just have people with some time and thoughts it might be nice to change the whole interface?
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  • disappointed, frustrated, going back to 12

Posted 4 years ago

  • 19
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Chris Larson, Snagit Technical Product Manager

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Official Response
Hi Mike,

For Text capture, we're still trying to figure out ways if we can bring it back. But there are a lot of problems there. The reason it was removed was NOT that we didn't see it as valuable. There are plenty of reasons it can be used. It was an incredible feature. But it was broken by changes in Windows. We couldn't get the text reliably anymore. We will continue to explore how we can bring it back, but we haven't found a reliable way.

As far as replying to threads, the problem with threads that are as broad reaching as this one is that replying to them sends notifications to a lot of Snagit users where the reply may not be relevant to them. So we lean toward replying to specific idea/feedback threads. But we certainly read all of them.

To be clear, we're moving forward with the 13 Editor design for the foreseeable future. All our analytics show an increase in tool usage in Editor. Which is fantastic. We’ve got more people than ever using the tools we’ve built to be more effective at their jobs. I apologize if there are workflow hindrances that arose from that. We learned quite a bit from our betas prior to launch and delivered a version of Snagit that many have upgraded to and continue to use.

We are doing as much as we can to recruit people that have brought up these issues for our future betas to make sure that we understand more of these before we release new versions in the future. But I don't see another dramatic change to the UI happening again anytime soon.

My post from several months ago on this thread explained the reasoning behind why this interface was introduced:
  • Expose more of the power of Snagit, while not coming off as overwhelming
  • Promote and support customization of tools
  • Make the interface more approachable
  • Put us in a better place to scale the UI as we add tools, effects, and other features
And of course:
  • Maintain as many common workflows across Snagit as possible as we make change
We've done quite a bit in response to this thread and others, it’s been extremely valuable to get. In 13.0.2, adding zoom to fit as a setting, remembering your last tool instead of the arrow, adding labels under tools. In 13.0.3, making the ability to turn on OneClick more apparent. More here:

We also have a lot more great feedback from you all that we’re going to release changes to address for in the next release.

Sorry for the wall of text. Exciting things coming to Snagit 13. :)