SnagIt 13 UI - I miss the Ribbon

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  • Updated 3 years ago
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I've been using SnagIt since I can't actually remember. I like change, and I always update when a new version is made available.

We're all now well used to Ribbon style UIs with Microsoft and CAD packages.

Why would you make such a change to the UI for SnagIt 13 though ! It's just terrible !

I don't want to switch between Effects and Properties, I want them all to be available on demand.

And I had to pay for this upgrade !!!

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paul.phillips

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Posted 3 years ago

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Daniel Foster, Snagit strategy lead

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Hi Paul - not sure I follow what you're saying about the effects and properties tab. When you are applying an effect in Snagit 13, the properties for that effect are right there:



The Properties tab is where you can change the properties or select quick styles for any of the markup tools. You can also customize the toolbar across the top by clicking More > Customize Toolbar. You can add any of the effects you use frequently to the toolbar, for ready access. (See this tutorial for more on customizing the toolbar.)

In Snagit 12, you had to switch between the Tools tab (for markup tools and quick styles) and Images tab (for effects). They weren't visible at the same time.

All in all, this new interface should save you clicks. Feel free to share more details about your workflow if that's not the case for you!
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Bob Lewis

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Why did you make such a radical change? Productivity went from 95% to 10%. The old layout was Much more intuitive. All the rhetoric about why you made the changes does not work for the end user. The new features are not worth the frustration to the end user.

Why could you not add the new features to the old layout that we, the customer, have been using and learning for years. You do Not understand that a Lot or your customers do not think like you.

What happened to the company's philosophy of what works best for your customers. Just because you like it does not mean it should be done that way.

I only wrote this comment because of the 20th or more time I have used this version the Greater the frustration from what was working so well.

I am up for improvements in a logical way. This is Not it.
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paul.phillips

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I probably could have explained things a bit better, just couldn't believe why you'd done what you'd done, and I needed to submit a frustration.

With the Ribbon UI, "everything" was at the top of the screen, as it is with many other applications that I use day-in-day-out. Why would you change that behaviour?

I was able to easily mark-up my images, add content, then add an effect, all from the Ribbon UI at the top of the screen

Yes, I still have the mark-up options at the top (centre) of the screen, but I now have to go to bottom-right or top-left to switch to Effects.

Another comment; why make all of the icons so small? With a high-res, wide-screen monitor, I'm having to drag the mouse all around the screen.

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trevor

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I too find the navigation in Snagit 13 very time consuming and frustrating. Items that were close together now require mouse movements all over the screen. A retrograde step in usability.
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Ruth Inman

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I also find the new navigation VERY frustrating.... just a simple Text box was very ambiguous to find! Really.... can you please put it BACK... I know you all need jobs there, but this is NOT the wway to keep customers happy... and I PAID for this too!!
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scott.knaub

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I am a new SnagIt user and just started a few months ago with version 12. I was loving how fast it was for me to mark up a screenshot. After installing version 13, my productivity plummeted...I cannot find the same few tools that I use all of the time. Also, the highlight tool seems more complex to use with the opacity setting. I don't remember that in version 12. And the opacity setting seems to revert back to the default setting after I change it...that slows me down. Can we have a "Use Ribbon" setting to switch the new interface layout back to the previous layout?
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jseidel27

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I also miss the ribbon. Although it may have been an MS Office copy cat I liked it for that very reason. As an Office user the ribbon in Snagit worked just like the one in Word, Excel and Power Point so you went back and forth between Snagit and an Office application and all was the same.
I will get used to the new interface but the ribbon was better.
J
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Chris Larson, Snagit Technical Product Manager

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Official Response
To add on to what Daniel said, the changes to Editor were made to further several goals:


  • Allow you to use tools and effects at the same time

  • Make the interface initially more approachable

  • Promote and support customization of tool placement

  • Expose more of the power of Snagit, while not coming off as overwhelming

  • Put us in a better place to scale the UI as we add tools, effects, and other features


We refined this with several betas over the last year and a half with a mix of new and existing users. And it got great reviews. I, too, like the ribbon for certain tasks, but it wasn't meeting the needs of a majority of our customers for the reasons above. More details below if you’re interested.

Quick pro-tip: In Snagit, on Windows, you can hit Ctrl+[Number at the top of your keyboard] to switch between the tool slots in the toolbar. That coupled with customization that Daniel mentioned, is a pretty great gain to efficiency.

That all said. We’re always interested in what we can do to make things easier.
So far, I’m hearing that there is excessive mouse movement to switch between tools and move to the properties. Which do you all  find yourself using more? Quick styles, properties, or a mix?

Some further explanation of why that changes were made:

Allow you to use tools and effects at the same time
Like Daniel mentioned: In Snagit 12, you had to switch between the Tools tab (for markup tools and quick styles) and Images tab (for effects). They weren't visible at the same time.

Make the interface initially more approachable
The interface came off to new users as complex and they would abandon Snagit entirely. 

Promote and support customization of tool placement
Previously with the ribbon, you could customize it with the Quick Access Toolbar. But the buttons were second class citizens. They were tiny 16x16 pixel buttons at the very top of the Editor. And we had reports and saw people using those throughout their day and not using any of the rest of the ribbon. So it was 95% wasted space for them. So we better supported customization by allowing you to add/remove/reorder tools, menu items, effects, and share destinations on the toolbar.

Expose more of the power of Snagit, while not coming off as overwhelming
The ribbon required a lot of exploring to find features. There was a  lot of functionality hidden in dropdowns. That gave us two problems: users weren’t being as successful as they could be because they didn’t know what they were missing and we had others that weren’t buying Snagit because they didn’t know what they were missing. By exposing more properties in the side panels, we saw a marked increase in discoverability and long term use. So that was a success.

Put us in a better place to scale the UI as we add tools, effects, and other features
By adding more tools to the Tools tab on the Ribbon, we lose space for the quickstyles and other properties. This just wasn’t going to be scalable going forward. And breaking up tools into separate tabs was going to exacerbate the discoverability problem and be far less efficient.
(Edited)
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Ruth Inman

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If this "Make the interface initially more approachable" if one of your goals, as listed... it's an Epic Fail. One of the introductory uses that I tout to new users (or used to) is how easy it is to add simple TEXT to a capture... NO LONGER THE CASE... it's Hidden!! It seems (at first) you can only add Speech Bubbles! ... Change that to the "T" and you might convince people to look there for a Text box... and then... it looks like we HAVE to use a text box with a border and a background... its not immediately evident you can JUST put text... with NO box, border or background... come on... you want it "Easily Approachable" then make it easy to use for the Beginner, not for the Expert.
(Edited)
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Ruth Inman

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(Edited)
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Bob Lewis

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I like your comment "Epic Fail" I wish I had though of that when I posted my comment above.
Also the use of Snagit tools in the picture is great but how did you figure out how to do it with the new "Improved" layout?
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Des Orsinelli

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Your comment:  So we better supported customization by allowing you to add/remove/reorder tools, menu items, effects, and share destinations on the toolbar.  I do like this feature.  But what happens to me is when I turn off my PC then turn it back on and open up Snagit - I find I've lost the customization and have to drag dwg tools, menu items, share destinations and effects up there again.  Is this supposed to happen?  How can I stop it?  I have to re-drag it seemingly every time I open it.
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Rick Stone

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Hi there

Have you tried arranging the toolbar as you want, then closing all traces of SnagIt?

My thought here is that perhaps when you turn off your PC, SnagIt hasn't had time to properly write the values it needs to write. By closing SnagIt and ensuring it has been closed, it would then have the opportunity to properly store the values.

I'm only suggesting this and it's no guarantee that it will do the magic. But I thought it would be worth trying. I have other apps that behave this way.

Cheers... Rick :)
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Daniel Foster, Snagit strategy lead

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One other thought, Des. Are you on the latest build? We released 13.0.1 since the major release in June to fix bugs and address annoyances that surfaced after launch. If you already are on the latest version, it would really help us out if you share details of this bug and your machine specs with our support team so they can diagnose and work with our developers on a fix for you and anyone else who might be experiencing the issue. The link for doing that is here.
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Chris Larson, Snagit Technical Product Manager

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Yep, I'd give Rick and Daniel's suggestions a shot. We've seen issues with Windows restarting and Snagit not properly closing. But we'll be working to address that further. As well as helping remember your last tool.
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Dany_jim

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I hit myself on it.
I agree with you (+1)

@Des Orsinelli
"But what happens to me is when I turn off my PC then turn it back on and open up Snagit - I find I've lost the customization and have to drag dwg tools, menu items, share destinations and effects up there again. Is this supposed to happen? How can I stop it?
I have to re-drag it seemingly every time I open it."
(Edited)
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Daniel Foster, Snagit strategy lead

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Dany_jim - if you're seeing that, it's a bug. Snagit should always remember your settings. If it's not remembering, please open a support ticket so we can fix the issue: https://support.techsmith.com/hc/en-us/requests/new
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gmelerine

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Snagit reps,

Please review the comments listed by paying customers above and take them seriously! I echo their complaints and strongly dislike the new Properties layout (I'm refraining from using the word "hate", but not by much). I also posted a similar post below due to the lack of a comprehensive Color Palette in addition to the poor Properties window mentioned above:

https://feedback.techsmith.com/techsmith/topics/snagit-13-what-happened-to-the-color-palettes

With the version 12 ribbon, the user could simply click a high level menu item, such as Fill, and quickly select colors directly below it. Then selecting Text, and making a similar change was effortless. Now, the user must first select Fill at the top of the screen, scroll to the Properties menu at the far right to select one of the few colors available (very frustrated that most of the standard Color Palette is gone!), then scroll back to the top of the screen to select Text, then back to the Properties menu on the right again to make changes... I find myself wasting a lot of time in these mouse scrolls to make "simple" changes that were logical in version 12.

Unfortunately, the customizations that you mention above are not helpful. The standard user wants to make quick changes from a ribbon, without back and forth mouse movements. The vast majority of us are not advanced programmers and I feel the base  audience has been missed with v 13.

Thanks,

-Gary

(Edited)
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thpope

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I detest ribbon toolbars. I was glad to see it gone. I am still getting used to your new interface, but I think I will like it. It was a bit overwhelming, and I'm sure that by itself will create a lot of negative feedback. But for me, I think it will ultimately be a winner. And I did pay for this. Not sure why that matters, but others seem to like pointing that out.
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gmelerine

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Yes, several people pointed out the fact that they paid for an upgrade expecting new features, but not expecting something as pivotal as the Ribbon to be removed. Everyone has an opinion on this feature which could be debated for a long time. However, I would urge TechSmith to keep the Ribbon for those who still want it and allow others to hide it (similar to the MS Office approach). This would keep both parties happy and allow SnagIt to evolve in either direction, as needed.

Anyway, thanks for the post. These kinds of debates stimulate ideas and help make SnagIt better in the long run!

-Gary

(Edited)
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Bob Lewis

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I agree. For those few that do not like the ribbon, they should be able to click it off.
Based on the overwhelming negative response to it being gone I sincerely hope TechSmith will bring it back with the option to have it on or off. 
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Mike62

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Am comparing to good old v11.3 and some of the feature requests there.

I may be wrong but at first glance
- elbow arrow - regretfully it is still missing
- Ruler - still not available



Quick Access Toolbar - assume in v13 these should be added to the 'normal' toolbar
which may become too crowdy and probably, when the editor window is smaller,
some of the buttons may 'disappear'.

=



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Maybe add the same, smaller (v11) symbols under 'Misc' ? (Customize Toolbar, at the bottom)
and maybe also add 'pipe symbol' ( | ) as separator.

One output folder for all captures
Regretfully it is still not possible to -optionally- assign 1 output folder for -all-  profiles,
e.g. \Catalog where all the output will be landing. Meaning, when a user has 15-20 or
more profiles, he/she has to assign the folder to the profile one-by-one.
One can relocated the Editor Library (Editor->Preferences-tab: Library), why not have
the same option for default save folder, or allow the library folder to be the default safe as
folder. The library itself is stored in a subfolder there \Datastore\


Am happy to see though that it is possible to assign a 'global hotkey' for all profiles,
which I believe is a major improvement over v12.

Keep up the good work!

=
 
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paul.phillips

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In addition to my initial concern that the UI changes are a backward step, I'm now also faced with the following issues...

SnagIt 13 no longer provides the “standard” Windows Cursors by default, rather they're just some generic cursors.

I can no longer turn off anti-aliasing when creating text ... that’s a HUGE issue as I can no longer create custom images based on any screen capture that contains text. Quite often, I need to replace existing text with "my" text, but have it look exactly like the original.

The original color palette for objects has been replaced with just a few basic colors. That might not be so bad if it allowed the saving of “preferred” colors.

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ebell451

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Hotspots/Actions have been removed in v13 as well.
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Mike62

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I agree and am sorry to say: the toolbar looks awkward, way too small. The usual stuff I had with previous version of SnagItEditor, if I were to add those to the new toolbar, it gets much too crowded and maybe don't even show up. Aside of the handy quick access toolbar that v11 still had.
Maybe TechSmith should try and create some alternative skins, including some retro skins ... :-)

Nowadays people often have 24" screens or larger, so no reason to make it all so 'tiny'.
v11 wasn't tiny either.
=

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Mike62

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@techsmith: is there any chance at all? On different 'skins',  or the Quick Access Toolbar, or the old (v11) toolbar...?
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paul.phillips

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And every time I go into the Editor, I always end up with a vertical scroll bar for Quick Styles and Quick Effects. So, I drag the Effects bar down to eliminate the vertical scroll bar. Only for the vertical scroll bar to reappear next time the Editor is started :(
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original.hwy101

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I hope TechSmith will listen to US who USE it!
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Dany_jim

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by Chris Larson
"Quick pro-tip: In Snagit, on Windows, you can hit Ctrl+[Number at the top of your keyboard] to switch between the tool slots in the toolbar. That coupled with customization that Daniel mentioned, is a pretty great gain to efficiency."

So we could put Hotkey that we want?
To any tools?
inclusive all F....  F1, F2, F3, F4, F5, F6, F7, F8, F9, F10, F11, F11, F12.
inclusive all Num 0, Num 1 , Num 2, Num 3, Num 4, Num 5, Num 6, Num 7, Num 8, Num 9,  Num*,  Num /.
 Any we want?
Any combination?

Can be done? - Mr.Chris Larson
Snagit 14: Button Fast "Customize Toolbar" Besides "More" | Button Quick, Fast, Easy access "Customize Toolbar"
https://feedback.techsmith.com/techsmith/topics/snagit-14-button-customize-toolbar-besides-more-butt...
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steve

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I would encourage everyone in this thread to also review the following and comment further either way. https://feedback.techsmith.com/techsmith/topics/snagit-13-ui-disappointing whereby I posted a challenge to the Snagit crew to refute how additional mouse clicks and movement all over the interface which takes inherently more time is an "improvement", it really seems like the Snagit crew has their head up their a$$.  So a few folks may like the new interface because they are unaware they could be more productive with an older/different version/interface, that does NOT make it better, then when Snagit responds with "watch the videos..." for steps which use to be intuitive I'm fairly certain the company has been overrun by millennial programmers desperately trying to make a PC in to a Mac. For $hits sake a better and simple solution for this request thread would be to allow the damn toolbar to be docked to the top, left, right or bottom, for God's sake stop letting your programmers dumb down an intuitive and working interface, provide options = ok, change it and it does take longer to perform the same task then admit you ef'd up, stop the bull$hit responses and just fix it!  Attention Snagit... The concept is simple... provide a simple and advanced or customized solution for what you want to change, stop trying to force everyone in to the same damn box while any user can provide absolute examples of how it takes more steps to complete a process and you can't dispute the productivity loss then stop providing fodder and just ef'n fix it!